Inn House- SHA Extra Plus

This hotel offers a highly convenient base for exploring Pattaya, with its prime location being a consistent highlight among guests. Its signature feature is the rooftop pool, which, despite its small size, provides fantastic views of the city and sea, making it a memorable spot for relaxation and sunset viewing. The hotel generally offers good value for money, appealing to budget-conscious travelers and solo adventurers who prioritize location and accessibility to local attractions and nightlife. It is also well-suited for couples looking for an affordable and central stay. Many guests appreciate the friendly staff and the overall relaxed atmosphere, finding the hotel a practical choice for a lively area. To enhance your stay, consider requesting a room on a higher floor for potentially better views, and be aware that the property has an older aesthetic.

Facilities & Amenities
Guests frequently comment on the hotel's facilities, noting both conveniences and areas for improvement. The rooftop pool is a popular feature, celebrated for its amazing views despite being described as small, sometimes crowded, or more akin to a large jacuzzi. Some guests noted issues with lounge chairs or the cleanliness of the glass around the pool. While a fridge is typically provided in rooms, many guests expressed disappointment over the consistent absence of an electric kettle or coffee maker, requiring them to seek hot water elsewhere. The air conditioning receives mixed reviews, with some finding it effective and others reporting it to be noisy or not working properly. The elevator is often mentioned as being slow or small, and the Wi-Fi connectivity can be unreliable. Additionally, the safe deposit box in rooms is frequently described as old or problematic.

Cleanliness & Room Comfort
Feedback on room comfort and cleanliness is varied, with many guests acknowledging the rooms are old or dated and in need of modernization. Despite the age, most guests found the rooms to be generally clean and serviced daily, though some reported issues with thoroughness. The beds receive highly mixed reviews; some guests found them comfortable and even the "best in Asia," while many others described them as uncomfortable, hard, or prone to significant shaking with any movement, impacting sleep quality. Noise levels from adjacent rooms or the street are a concern for some, exacerbated by poor sound insulation. The bathroom facilities are often criticized for lacking an exhaust, having inconsistent hot water in the sink, or featuring old, grimy shower heads and fixtures.

Dining & Food Quality
The hotel does not offer extensive in-house dining services, which is noted by guests. There are no dedicated kitchen services available within the hotel itself. However, guests appreciate the presence of a bar or restaurant on the ground floor, such as King Arthur's Table, providing convenient options for drinks and meals. For breakfast and other dining needs, many guests highlight the excellent proximity to numerous external restaurants and bars in the immediate vicinity. Specifically, the Sportsman Pub and Restaurant directly across the street is frequently mentioned as a popular choice for its food offerings. This setup means guests rely on nearby establishments for most of their meal requirements, which is generally seen as a positive given the abundance of choices.

Location & Accessibility
The hotel's central location is overwhelmingly praised as its strongest asset, placing guests within easy reach of Pattaya's main attractions. It is just a few minutes' walk to the beach, offering convenient access to the sea and sunset views. Guests appreciate being close to a wide array of restaurants, bars, and massage shops, ensuring plenty of dining and entertainment options. The hotel is also within walking distance of major shopping centers like Central Festival and the lively Walking Street, making it ideal for exploring the city on foot. Despite its central position, many reviews highlight that the hotel is situated on a relatively quiet street, providing a peaceful retreat from the bustling main roads. Parking information is not consistently provided, but the excellent walkability often negates the need for a vehicle.

Staff & Service
Guest feedback on the staff and service is notably mixed. Many guests commend the staff for being friendly, helpful, and accommodating, particularly highlighting their willingness to assist with requests and resolve issues like room changes. The cleaning staff is often praised for daily room servicing. However, a significant number of reviews describe some staff members as unhelpful, rude, or lacking in English communication skills, particularly during night shifts. The check-in process is generally smooth, but some guests reported difficulties with staff responsiveness to issues like non-functioning amenities. Overall, while many experienced positive interactions, others encountered instances of poor service or perceived indifference, leading to a varied guest experience regarding staff professionalism.

Additional Information
Several important details emerged from guest reviews that do not fit into other categories. A recurring point of contention is the hotel's guest visit policy, which some guests found to be an unexpected and unfair charge of 500 baht for visitors, even for short stops. This policy was often not clearly communicated beforehand, leading to frustration and a feeling of being subjected to an unnecessary money grab. Another frequent mention is the absence of a kettle or coffee maker in the rooms, requiring guests to obtain hot water from the reception area, which is seen as a notable inconvenience for those wishing to make hot beverages privately. While the hotel is generally considered good value, some guests felt that these specific amenities or policies were not transparent or did not align with their expectations for a comfortable and hassle-free stay.