Hotel Indonesia Kempinski Jakarta

This hotel offers a luxurious urban escape, renowned for its direct connection to a major shopping mall and its rich historical significance, making it a unique blend of tradition and modern convenience. Its prime central location is consistently highlighted, placing guests at the heart of the city's attractions. Guests frequently praise the hotel's attentive staff, spacious and comfortable rooms, and an exceptional breakfast spread. The hotel is an ideal fit for families seeking convenience and engaging activities for children, business travelers needing central access and executive amenities, and sightseers looking to explore the city from a well-situated base. To enhance your stay, consider requesting a room with a view of the iconic roundabout and be aware that breakfast can be very busy, especially on weekends, so arriving early is advisable.

Facilities & Amenities
Guests appreciate the comprehensive range of facilities available, contributing to a relaxing and enjoyable stay. The hotel features inviting outdoor swimming pools and an outdoor jacuzzi, providing a refreshing escape. For wellness, there's a well-equipped gym, a tranquil sauna, a soothing steam room, and invigorating cold and hot plunge pools. The Executive Lounge is frequently lauded for its comfortable ambiance, excellent food and beverage offerings, and impeccable service, making it a favored spot for many. Rooms are thoughtfully equipped with reusable glass bottles for drinking water, reflecting a commitment to sustainability. While some guests found the pool area a bit dated, the overall consensus points to a well-maintained and extensive array of amenities.

Cleanliness & Room Comfort
The hotel generally receives high marks for cleanliness and room comfort. Guests describe the rooms as spacious, clean, and often luxurious, with a pleasing blend of traditional and modern design elements, including generous use of wood. The comfortable beds and high-quality linens ensure a restful night's sleep. Many rooms offer stunning city views, particularly those overlooking the roundabout, enhanced by features like automatic blackout shades. While most experiences are positive, some guests noted that certain parts of the rooms, such as the showerhead or hairdryer, appeared dated or had minor cleanliness issues like dust in corners. Some also mentioned that toiletries were occasionally incomplete, requiring requests for additional items.

Dining & Food Quality
The breakfast spread at the hotel is consistently highlighted as a major draw, described as memorable, amazing, and offering a wide variety of options, including Western and Asian options, Indonesian specialties, and even a sushi bar. The famous Bubur Ayam (chicken rice porridge) receives particular praise. While the food quality is generally excellent, some guests experienced long queues for breakfast, especially on weekends, and occasional service lapses such as delays in coffee/tea service. The OKU restaurant is highly recommended for its amazing and creative Japanese cuisine. The Signature Restaurant, while offering a good buffet, received mixed feedback, with some guests finding its ambiance and food selection less impressive during special events.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests directly in the heart of the city. Its most celebrated feature is the direct connection to Grand Indonesia, one of the largest shopping malls, allowing for seamless access to extensive shopping, dining, and entertainment options. Plaza Indonesia and Thamrin City are also within easy walking distance. The hotel is situated near the iconic Bundaran HI roundabout, offering picturesque views. While the location is superb for accessibility to key areas and public transportation, including a nearby metro station, guests should be prepared for significant traffic congestion, especially during rush hours, which is typical for the city center.

Staff & Service
The staff at the hotel consistently receives glowing reviews for their friendliness, attentive service, and willingness to go above and beyond. Guests frequently commend their helpfulness and professionalism, noting that they contribute significantly to a positive and welcoming atmosphere. The check-in process is often described as quick and smooth, with many guests appreciating the possibility of early check-in and complimentary room upgrades. Specific services like housekeeping and valet service are also praised for their efficiency and courtesy. The Executive Lounge staff are particularly highlighted for their exceptional care. While most feedback is overwhelmingly positive, a few guests noted isolated instances of slow response from the food and beverage team or issues with late check-out requests.

Additional Information
The hotel holds significant historical significance, being a beautifully updated landmark that blends its rich past with modern luxury, offering a unique experience for guests interested in its legacy. For families, the hotel provides an excellent kids' club and playground with supervised activities like painting and balloon making, allowing parents to relax while children are entertained. Guests frequently highlight the hotel's commitment to providing special surprises and personalized touches, such as birthday cakes, room decorations, and welcome platters, which create memorable moments. The hotel also makes efforts towards sustainability, notably through the use of reusable glass bottles for drinking water in rooms.