Hotel Imperial Plaza & Spa

This hotel offers a memorable stay, largely due to its rooftop pool and terrace, providing fantastic panoramic views over the city and mountains. This feature makes it an ideal choice for families and groups looking for a relaxing escape with a scenic backdrop. Guests frequently commend the generally friendly and helpful staff, contributing significantly to a positive experience. While the hotel is praised for its cleanliness in common areas, some aspects of room comfort and dining receive mixed feedback. For sightseers and those exploring the city, the hotel's location, though not central, offers good accessibility via taxis. To make the most of your visit, consider requesting a room away from the street for a quieter stay, and be prepared for the hotel's specific policy regarding complimentary drinks with meals.

Facilities & Amenities
The hotel's rooftop swimming pool is consistently highlighted as a major draw, offering a beautiful area for relaxation with impressive city views. While some guests noted the pool water can be cold or that there were ongoing renovations nearby, its overall appeal remains high. The Wi-Fi connectivity is generally reliable throughout the property, ensuring guests can stay connected. A fitness center or gym is available, though some reviews indicate it is small or has limited equipment, and access might require specific arrangements. The hotel also provides elevators for convenience, though one guest described them as somewhat dated. Other amenities like ice machines and vending machines are present, adding to guest convenience.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is varied. Many guests find the rooms to be spacious and generally clean, with some praising the daily housekeeping service. The beds are often described as comfortable, contributing to a restful night's sleep. However, several reviews point to areas needing improvement, such as bathrooms that appear old, worn, or have broken fixtures, and issues with consistent hot water availability. Some guests also reported noise levels from adjacent rooms or the street, suggesting that soundproofing could be improved. While some rooms feature a balcony, the absence of complimentary bottled water or in-room coffee makers was noted by several visitors.

Dining & Food Quality
The hotel's dining experience receives mixed reviews. The breakfast buffet is often described as varied but can be repetitive over several days, with some guests noting issues like cold food, stale bread, or limited options for specific dietary needs. The restaurant itself is often praised for its beautiful setting. However, a recurring point of contention is the policy that drinks, including water, are not included with dinner, even for half-board guests, which many found inconvenient and overpriced. While some guests enjoyed the overall food quality, others found the buffet dinner options limited and the taste mediocre, leading them to dine elsewhere.

Location & Accessibility
The hotel's location is generally considered good, particularly for those who prefer to be outside the immediate hustle of the city center. It is situated in a quieter area, yet remains accessible to key attractions. Guests note that it is a short taxi ride (approximately 10-15 minutes) to the main square, Jemaa el-Fna, and other popular sites like the Majorelle Gardens. The hotel is also conveniently located near the modern Gueliz district, offering access to various restaurants, cafes, and shops within walking distance. Street parking is available nearby, which can be a convenience for those with vehicles.

Staff & Service
The staff at this hotel consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the warm welcome and professional demeanor of the reception team, who are often described as going above and beyond to assist with requests and provide local information. The housekeeping staff is also commended for their thoroughness and pleasant interactions, ensuring rooms are well-maintained. Many reviews specifically mention the positive attitude of the restaurant staff and other service personnel, contributing to a welcoming atmosphere. Overall, the dedication of the staff to providing excellent service is a standout feature of the guest experience.

Additional Information
Guests should be aware that the hotel, while offering many positive aspects, is described by some as being somewhat tired or in need of refurbishment in certain areas, despite ongoing renovations. A notable point of feedback is the hotel's policy regarding water and other beverages, which are often not complimentary, even during meals, leading to additional costs. Some guests also reported issues with thin walls, which can lead to noise from neighboring rooms. The hotel's pet-friendly policy is mentioned, though specific details are limited. While the hotel aims to provide a comfortable stay, these specific details are important for guests to consider when planning their visit.