ibis Styles Rotterdam Ahoy

This modern and stylish hotel is a prime choice for those attending events at the Ahoy arena, its signature feature being its direct adjacency to the venue. Guests consistently highlight the hotel's cleanliness, comfortable accommodations, and the generally friendly and helpful staff. It is an ideal fit for event-goers and concert-goers due to its unparalleled proximity to the arena, allowing for easy access before and after shows. Business travelers also find it convenient for its location near the convention center, while sightseers and city explorers appreciate the easy metro access to Rotterdam's center. For families, the spacious rooms are a notable benefit. To enhance your stay, it is advisable to book breakfast in advance, especially during peak event times, and consider requesting a room on a higher floor for potentially better views.

Facilities & Amenities
The hotel features a modern and stylish decor throughout, which guests generally appreciate. However, feedback on in-room amenities is mixed. Many guests note the absence of a mini-fridge in the rooms, which some find inconvenient. There are also recurring comments about the lack of a toilet brush in bathrooms, which impacts guest comfort. While rooms are equipped with water kettles and supplies for coffee and tea, some guests report issues with the air conditioning system, noting that the temperature is often fixed and cannot be adjusted to their preference, leading to rooms feeling too cold for some. Elevator functionality also receives some mixed reviews, with occasional reports of only certain elevators reaching all floors or issues with card access.

Cleanliness & Room Comfort
Guests frequently commend the hotel's overall cleanliness, describing rooms as spotless and well-maintained. The room size is generally considered spacious and comfortable, with many appreciating the generous layout. While most find the beds comfortable, some guests express a preference for firmer mattresses, noting that the provided ones can be too soft, and several mention the pillows are not comfortable. Noise levels receive mixed feedback; some rooms are praised for being soundproof and quiet, while others report significant noise from the hallway, adjacent rooms, or even constant mechanical sounds from the roof, which can disrupt sleep. A notable concern for some guests includes the presence of stains on towels, pillowcases, or even mattresses, and observations of dust in rooms, particularly on windows and from air conditioning vents.

Dining & Food Quality
The hotel's breakfast receives varied feedback. Most guests appreciate the breakfast variety and the extensive buffet options, describing it as delicious and plentiful. However, during busy periods, many report significant issues, including long queues for coffee machines and toasters, items running out quickly, and slow replenishment. Specific complaints include cold scrambled eggs, dry meats, and watered-down juices. Some guests also note a perceived lack of interest from breakfast staff. The on-site Italian restaurant is generally praised for its delicious food, particularly the pizza and pasta, and its high quality. However, service can be sluggish, and a significant concern raised by multiple guests is the presence of mice in the restaurant area, which detracts from the dining experience. The bar is noted for offering nice drinks, though some find them expensive, and it has been reported to close early or lack food options during late hours.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, especially for those attending events at the Ahoy arena, which is just a few minutes' walk away. Guests also appreciate its proximity to the metro station, providing easy access to Rotterdam's city center within minutes. A large shopping center and a lovely park are conveniently located nearby, offering additional amenities and recreational opportunities. Parking is a frequently discussed topic; while available next to the hotel, it is not owned by the hotel and incurs a significant daily fee, which some guests find expensive and misleadingly advertised. There are also reports of the parking area lacking adequate lighting at night.

Staff & Service
The hotel staff generally receives high praise for their friendliness and helpfulness, with many guests highlighting their welcoming and attentive demeanor. However, the check-in and check-out processes can be problematic, particularly during peak times, with guests reporting long queues and slow service, sometimes extending outside the building. Housekeeping service also garners significant negative feedback; several guests mention issues such as unreplenished coffee/tea supplies, dirty dishes left in rooms, and stained towels or pillowcases not being changed. Some guests also note instances of staff appearing overwhelmed, disinterested, or even rude, particularly when addressing complaints or during busy breakfast periods, impacting the overall service experience.

Additional Information
A recurring point of concern for guests is the hotel's approach to room temperature control, with many reporting that the heating is fixed at a low setting (around 19-20 degrees Celsius) and cannot be adjusted, leading to rooms feeling too cold. This policy, perceived by some as an "eco-warrior" initiative, significantly impacts guest comfort, especially during colder months, with some guests resorting to wearing extra layers to sleep. Another serious issue highlighted by multiple guests is the presence of mice or rats in the restaurant area, which staff reportedly acknowledge but struggle to resolve, raising significant hygiene concerns and negatively impacting the dining experience. Furthermore, some guests experienced noise from ongoing building work or construction during their stay, which caused disturbances and affected their ability to relax. The hotel is also noted for being cashless in its restaurant and bar areas.