Hotel Hotorget

This hotel offers a practical and value-for-money stay, primarily distinguished by its excellent central location that places guests within easy reach of major attractions and transport links. It is particularly well-suited for budget-conscious travelers, sightseers, and those on short stays who prioritize accessibility and convenience. Guests frequently commend the hotel's prime position, allowing for easy exploration of the city on foot or via nearby public transport. While some aspects of the accommodations are noted as basic, the overall experience is often described as satisfactory given the price point. To enhance your stay, it is advisable to inquire about room location, as some guests recommend avoiding basement rooms for better light and space, and be prepared for stairs as the hotel does not have an elevator.

Facilities & Amenities
The hotel provides fundamental amenities, though some guests note a lack of certain features. While free Wi-Fi is generally available and appreciated, some report inconsistent signal strength in rooms. Many rooms include a kettle, though often without accompanying tea bags, sugar, or cups, requiring guests to request these items. Some rooms are equipped with a Smart TV, offering entertainment options. However, a recurring point of feedback is the absence of an elevator, which can be challenging for guests with heavy luggage or mobility concerns, especially for rooms on upper floors. Additionally, many rooms lack air conditioning, leading to warmth during summer months, and some guests mention the absence of a fridge or ample storage space like closets or shelves.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is mixed, with many guests finding their rooms adequately clean upon arrival, featuring comfortable beds and clean linens. However, specific concerns about cleanliness are also frequently raised, including reports of stains on carpets or bedding, unemptied bins, and uncleaned bathrooms. Room sizes vary significantly; while some family rooms are described as spacious, many standard rooms are noted as small or cramped, particularly those located in the basement, which often have tiny, high windows offering little natural light or view, contributing to a claustrophobic feel. Noise can be an issue, with guests reporting street noise, sounds from corridors, and plumbing noises from adjacent rooms. Bathrooms are consistently described as very small, often featuring a "Stockholm shower" design where water spreads across the entire floor due to the lack of a proper enclosure or curtain, and some lack basic amenities like shampoo or a floor towel.

Dining & Food Quality
The hotel's breakfast consistently receives positive remarks from guests, often highlighted as a strong point of the stay. Served in a cozy basement dining area, the buffet offers a good variety of options, including both sweet and savory items, with many appreciating the ample selection and fresh ingredients. Guests frequently praise the tasty food, noting it provides a satisfying start to the day. While some guests mention a lack of bacon or that certain hot items like meatballs or sausages might be served at room temperature, the overall consensus is that the breakfast is well-regarded and contributes positively to the guest experience. The availability of gluten-free and lactose-free options is also noted by some.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within easy walking distance of numerous key attractions, shopping areas, and public transportation. It is conveniently situated close to Hötorget, and just a short walk from the Central Station and metro stations, providing excellent connectivity to all parts of the city, including Gamla Stan. This prime position makes it an ideal base for exploring the city on foot. While the hotel is centrally located, it is often found on a relatively quiet side street, offering a degree of tranquility despite its urban setting. Information regarding parking is limited, but some guests mention it can be expensive, and the hotel's entrance features a steep stone staircase and a heavy door, which can be challenging for those with luggage or mobility issues.

Staff & Service
The hotel staff generally receives high praise for their friendliness and helpfulness, with many guests highlighting their accommodating nature and willingness to assist with inquiries. The check-in process is often described as quick and efficient, even during late hours. Guests appreciate the attentive service provided by the reception team, who are noted for being polite and professional. While the majority of feedback is positive, a few isolated instances mention staff appearing indifferent or unengaged, or experiencing delays in service. Overall, the staff's commitment to providing a welcoming and supportive environment is a recurring theme, contributing positively to the guest experience.

Additional Information
Guests should be aware that the hotel is housed in an older building with a distinct character, which some find charming while others note signs of wear. The property consists of two buildings, with some rooms located in a section that lacks an elevator, requiring guests to use stairs. There are reports of construction work in the vicinity, which can occasionally lead to noise. Some guests have noted issues with room keys or access cards malfunctioning, requiring assistance from the front desk. The hotel offers a luggage storage service, which is appreciated by guests arriving early or departing late. While the hotel aims for a good price-to-quality balance, some guests feel the standard does not always align with the cost, particularly during peak seasons.