Homewood Suites by Hilton Long Beach Airport

The hotel offers a highly convenient and comfortable stay, distinguished by its spacious, apartment-style rooms featuring full kitchenettes, making it an ideal choice for extended visits or families seeking home-like amenities. Its prime location near the Long Beach Airport is a significant advantage, particularly for cruise passengers and business travelers requiring easy access to transport. Guests consistently highlight the hotel's exceptional cleanliness and the consistently friendly and helpful staff as key elements of a positive experience. The complimentary breakfast also receives frequent praise, adding value to the stay. For long-term guests or those with children, the ample room space and in-room cooking facilities are particularly beneficial. To ensure maximum comfort, it is advisable to request extra towels upon arrival, especially for larger groups, and be mindful of the additional charge for parking.

Facilities & Amenities
Guests frequently commend the hotel's array of facilities designed for comfort and convenience. The large pool and hot tub are popular for relaxation, though some guests have noted instances of the pool not being heated or the hot tub being out of order. A well-equipped fitness center is available for workouts. For entertainment, the hotel offers oversized chess and cornhole in its pleasant outdoor areas, which also feature BBQ grills and ample seating. Inside, a shoppe with snacks and drinks provides quick access to necessities. The free Wi-Fi is generally reliable, though a few guests experienced connectivity issues. Each room includes a practical kitchenette with a full-size fridge, two stove burners, and a dishwasher, along with dishes and utensils, enhancing the self-catering experience. Additionally, guest laundry facilities are available for a fee.

Cleanliness & Room Comfort
The hotel generally receives high marks for its cleanliness, with many guests describing rooms and common areas as spotless and well-maintained. Rooms are often noted for their spacious layout and modern interior. However, feedback on bed comfort is mixed; while many praise the comfortable beds and soft mattresses, a significant number of guests report that sofa beds are uncomfortable, thin, or worn out, with some even mentioning springs poking through. Some rooms show signs of wear, including frayed carpets or peeling wallpaper. Noise levels are typically quiet, but occasional disturbances from other guests or a noisy AC unit have been reported. In-room amenities like kitchenettes are appreciated, though some guests encountered issues such as missing remote controls, non-functional phones, or a lack of hand soap and towels. The bathroom layout, with its door setup and occasional leaks or mildew, also drew some comments.

Dining & Food Quality
The hotel's complimentary breakfast is a consistent highlight for many guests, frequently described as tasty, delicious, and hot. The breakfast variety typically includes scrambled eggs, waffles, and meats, though some guests staying for longer periods wished for more daily changes to the hot food options. Items like homemade salsa and carnitas have been noted as pleasant additions. While the hotel does not feature a full-service restaurant, the Wednesday night receptions are a popular amenity, offering complimentary beer, wine, and snacks, creating a social atmosphere. The lobby coffee is also readily available and appreciated by guests. Overall, the food quality is considered good for a complimentary offering, providing a convenient and satisfying start to the day, despite occasional desires for broader selection.

Location & Accessibility
The hotel boasts an excellent central location, particularly for its proximity to the Long Beach Airport, making it a highly convenient choice for travelers. A complimentary airport shuttle service is a significant advantage, though some guests have reported occasional delays or limitations on its service area. The hotel's surroundings offer great walkability, with numerous restaurants, shopping options, and a Whole Foods market just a few blocks away, allowing guests to easily access amenities on foot. It is also well-situated for those visiting the cruise port or needing access to major freeways for destinations like Disneyland or Universal Studios. While the area is generally considered safe and quiet, guests should be aware that parking on-site incurs an additional charge, which is a point of contention for some.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight their willingness to go above and beyond to ensure a pleasant stay, from assisting with check-in to providing local recommendations. The check-in process is generally described as quick and efficient. While the overall service is commendable, feedback on housekeeping is mixed; most guests appreciate the cleanliness, but the policy of cleaning rooms every three days and occasional difficulties in securing fresh towels or timely service have been noted. Some Hilton Honors members expressed disappointment regarding the recognition of their elite status, particularly concerning late checkout requests. Despite these isolated issues, the staff's commitment to providing excellent customer service is a recurring positive theme, contributing significantly to guest satisfaction.

Additional Information
A key point for guests to note is the housekeeping schedule, which typically involves room cleaning only every three days, requiring guests to proactively request service for more frequent attention or additional towels. The hotel offers a pet-friendly policy, though guests with pets might find limited natural potty areas nearby. For convenience, guest laundry facilities are available, but they are paid and some machines have been reported as problematic. The hotel hosts popular Wednesday night social events, providing complimentary drinks and snacks. While the hotel is generally quiet, some guests have experienced issues such as no water availability for periods or a lack of exterior cameras in parking areas. It's also worth noting that the hotel shares a property with a Hampton Inn, offering different room types and price points within the same complex.