HomeTowne Studios By Red Roof Mystic - New London

The hotel offers practical accommodations, with the presence of kitchenette facilities in many rooms standing out as a key feature, providing guests with the convenience of preparing their own meals. The staff consistently receives high praise for their helpfulness and professionalism. However, many guests express significant concerns about the overall cleanliness and perceived safety of the property, citing issues like mold, bugs, and an unsettling atmosphere due to the clientele. Despite these drawbacks, some guests find the hotel to be a good value for its price point, especially for those seeking extended stays or self-catering options. It is ideal for budget-conscious travelers and event attendees who prioritize proximity to local attractions and functional amenities. To enhance your stay, consider bringing your own toiletries and checking room conditions upon arrival, and it is advisable to clarify the deposit policy beforehand.

Facilities & Amenities
Many rooms feature kitchenette facilities including a microwave, full-size refrigerator, and sometimes even a kitchen cabinet or convection oven, allowing guests to prepare their own meals. Some guests noted the availability of heaters from the front desk for cooking. The hotel provides vending machines and coffee in the lobby. While Wi-Fi is available, some guests reported it to be weak or inconsistent, making it difficult for work. Basic in-room amenities like hairdryers and irons are sometimes available upon request. However, many reviews mention a lack of standard items such as cups, soap, hand towels, or working wall dispensers for toiletries, requiring guests to request them or bring their own.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is highly varied. Many guests found their rooms to be clean and the beds comfortable, ensuring a restful stay. Some appreciated the spacious rooms and the presence of wooden floors. However, a significant number of reviews highlight severe issues, including pervasive smoke smells in non-smoking rooms, mold on ceilings, in bathrooms, and on air conditioning units, and the presence of bugs or roaches. Other concerns include rusty bathtubs, dirty counters, leaking toilets, and unpleasant odors described as damp or musty. Some guests also reported issues with hot water availability and noisy air conditioning units. Pillows were occasionally described as lumpy, and some rooms lacked basic items like TV remotes or working phones.

Location & Accessibility
The hotel's location is generally considered convenient, particularly for its proximity to Mystic, casinos like Mohegan Sun, and other local attractions. It is also noted for being close to the freeway and within easy reach of grocery stores and other retail options. Parking is available and generally described as good, with some guests appreciating the ability to park directly in front of their room. However, a recurring and significant concern among guests is the perceived safety of the surrounding area and the hotel premises. Many reported feeling uneasy due to the presence of individuals loitering in the parking lot and around the property, with some describing the environment as "shady" or "unsafe."

Staff & Service
The hotel staff consistently receives high praise from guests, standing out as a major positive aspect of the stay. Many reviews commend the front desk staff for being exceptionally friendly, sweet, professional, and helpful. Specific individuals are frequently mentioned for going "above and beyond" to assist guests with various requests, from providing extra amenities like irons and heaters to resolving room issues. The check-in process is often described as simple and quick, with staff being accommodating. Housekeeping is also noted for being neat and clean, with rooms being serviced daily. Guests appreciate the staff's dedication to making their stay as comfortable as possible, despite some of the property's challenges.

Additional Information
The hotel has a pet-friendly policy, with guests noting a surprisingly low fee for bringing pets and appreciating the available open areas for their animals. A security deposit is required upon check-in, which is generally refunded promptly at check-out, though some guests questioned its purpose given pre-existing room conditions. A notable aspect of the hotel's clientele is the presence of long-term residents, which some guests found contributed to a perceived lack of safety or an uncomfortable atmosphere. The hotel also participates in a rewards program, which is seen as a benefit by some returning guests.