Home2 Suites by Hilton West Edmonton, Alberta, Canada

This hotel is highly regarded for its spacious rooms featuring convenient kitchenettes, making it feel like a home away from home, especially for families and guests on extended stays. Its 24-hour pool is a notable amenity, adding to its appeal. The property consistently receives praise for its overall cleanliness, the generally friendly and attentive staff, and a complimentary breakfast that offers a good variety. Its location is also a significant draw, being conveniently close to major attractions and shopping areas. The hotel is a good fit for business travelers due to its large desks and quiet atmosphere, and pet owners appreciate its accommodating policy. To ensure a smooth experience, guests are advised to request room cleaning 24 hours in advance, as it is not a daily service, and to arrive early for breakfast to avoid peak crowds.

Facilities & Amenities
Guests frequently highlight the convenience of the in-room kitchenette, which comes equipped with a full-size fridge, microwave, and dishwasher, along with essential dishes and cutlery, making longer stays more comfortable. The pool is a popular feature, appreciated for its 24-hour accessibility, though some guests have noted the water can be a bit chilly or that swimming lessons may occupy space during certain hours. A fitness center is available and generally well-regarded, providing a space for workouts. The hotel also offers laundry facilities for guest use and a pleasant outdoor fire pit and BBQ area for relaxation. While Wi-Fi is available, some guests have experienced occasional signal issues. Complimentary coffee and tea are offered 24 hours, though opinions on the coffee's quality vary. The absence of a hot tub is a minor disappointment for some, and the elevators have been described as slow.

Cleanliness & Room Comfort
The hotel generally maintains a good standard of cleanliness throughout its rooms, though some guests have reported minor oversights like stray hairs or dust. Room comfort receives mixed feedback; while many find the beds comfortable and appreciate the spacious layouts, some describe the mattresses as too firm, small, or worn, impacting sleep quality. The kitchenette amenities, including ample storage and a large fridge, are consistently praised. However, a recurring concern is the shower pressure, which many guests found to be weak or insufficient. The lack of conditioner in the rooms is also a common complaint. Noise levels can be an issue due to thin walls, with guests sometimes hearing activity from adjacent rooms or hallways, though blackout shades are a welcome feature for light control.

Dining & Food Quality
The complimentary breakfast is a significant draw for many guests, offering a good variety of options. Popular items include fresh waffles, breakfast sandwiches, eggs, and oatmeal, contributing to a satisfying start to the day. However, feedback on food quality is mixed, with some guests noting that hot items can be cold or that the coffee is too strong or bitter. The breakfast area, located in the lobby, can become very crowded, especially during peak hours, leading to long queues and limited seating. Guests have also reported that food items may run out quickly, and staff can be slow to replenish them, which can be frustrating for those arriving later in the service window.

Location & Accessibility
The hotel's central location is a major advantage, placing guests within convenient proximity to key attractions and essential services. It is particularly well-situated for easy access to West Edmonton Mall, as well as various shopping centers and restaurants. This makes it an ideal base for both leisure and business travelers looking to explore the city or attend events. The property offers free parking, which is a valued amenity for guests traveling by car, and the grounds are generally well-maintained. While the immediate surrounding area is described as a quiet commercial zone, some guests have noted the presence of individuals loitering near the hotel entrance, though the hotel itself is considered safe.

Staff & Service
The hotel staff consistently receives high praise for being exceptionally friendly, helpful, and attentive, contributing significantly to a positive guest experience. Many guests highlight the quick check-in and check-out processes, which are described as efficient and smooth. Staff members are often commended for their willingness to go above and beyond to accommodate requests and address concerns promptly. However, feedback regarding housekeeping is mixed; while some appreciate the service, others express frustration with the policy of cleaning rooms only every second day, especially when not clearly communicated upon arrival. There have also been isolated reports of staff appearing less welcoming or issues with communication regarding room readiness or specific requests.

Additional Information
Guests should be aware of the hotel's daily cleaning policy, which stipulates that rooms are cleaned only every second day, requiring guests to request service 24 hours in advance if needed more frequently. The hotel operates a pet policy that includes a fee, which is important for pet owners to note. A deposit policy is also in place, and some guests have experienced delays in the reversal of these charges. While the rooms are generally well-appointed, some guests have observed that certain furniture pieces appear dated or show signs of wear. The hotel's soundproofing is a common point of concern, as thin walls can lead to noise from neighboring rooms or hallways being easily heard, impacting the overall quietness of the stay.