Holiday Inn Trabzon East by IHG

The hotel stands out for its consistently praised exceptional staff service and impeccable cleanliness, creating a welcoming and comfortable environment that many guests find exceeds their expectations. Its convenient location along a main road, coupled with a strong commitment to guest satisfaction, makes it a popular choice for various travelers. The hotel is particularly well-suited for families seeking spacious accommodations and attentive support, business travelers appreciating efficient check-in and proximity to the airport, and couples looking for a relaxing and well-maintained retreat. Many guests, including loyal IHG members, commend the hotel for upholding high brand standards. To ensure a more peaceful stay, it is advisable to request a room on a higher floor, away from any potential ground-floor noise. Additionally, guests are encouraged to confirm their non-smoking room preference and check for any lingering smells upon arrival to ensure maximum comfort.

Facilities & Amenities
Guests generally appreciate the hotel's facilities, which contribute to a convenient stay. The availability of free Wi-Fi throughout the property is a consistent positive, allowing guests to stay connected. The hotel offers spacious parking, often described as free, which is a significant advantage for those traveling by car. However, some guests noted issues with the basement parking area, citing poor lighting and a lack of direct elevator access to the hotel lobby, requiring guests to walk outside. While the hotel does not feature a swimming pool, it provides a fitness center for guests to maintain their routines. Opinions on the gym vary, with some finding it well-equipped, while others felt the equipment was limited or subpar. Additional conveniences like ice machines and vending machines are also available.

Cleanliness & Room Comfort
The cleanliness and comfort of the rooms are frequently highlighted as major positives by guests. Rooms are consistently described as very clean, spacious, comfortable, and well-maintained, often featuring a refreshing design. Many guests praise the comfortable beds and the provision of Qibla stickers and prayer mats, catering thoughtfully to specific guest needs. However, a notable concern for some guests is the pervasive cigarette smell reported in non-smoking rooms, which appears to stem from poor ventilation or the proximity of smoking areas. Noise from neighboring rooms or external sources is also a recurring issue due to poor soundproofing. A few reviews mentioned minor issues such as torn blankets or bedsheets, outdated furniture, poor quality amenities like tissues, or twin beds pushed together instead of a true king. Some also experienced issues with heater functionality and poor shower water flow.

Dining & Food Quality
The hotel's dining options, particularly the breakfast buffet, receive widespread positive feedback. Guests consistently describe the breakfast as good, delicious, varied, and offering a large spread with a selection of hot dishes. Many found the breakfast to be excellent and exceeding expectations, providing a satisfying start to the day. The on-site restaurant is also mentioned for serving delicious meals and providing a wide range of options for lunch and dinner. However, some guests found the breakfast options to be limited or repetitive, especially during low season when the full buffet might not be available. A few isolated comments noted that the restaurant food quality was poor for certain dishes, and one guest expressed dissatisfaction with the drinking water quality provided in the room.

Location & Accessibility
The hotel's location is generally considered advantageous, particularly for its proximity to the airport, being only about a ten-minute drive away, and its position along a main road. This makes it a convenient base for travelers arriving or departing by air. The surrounding area is described as calm and offers easy access to nearby restaurants and grocery stores. However, many guests noted that the hotel is slightly far from the city center or Meydan Square, making a car or taxi essential for convenient exploration of the main urban attractions. Some reviews mentioned ongoing construction work in the vicinity, which could potentially impact views or contribute to ambient noise. Additionally, a few guests found public transportation options from the city center to the hotel to be less convenient, especially during evening hours.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, attentiveness, and professionalism, contributing significantly to a positive guest experience. Guests frequently highlight the quick check-in and check-out processes, as well as the proactive and welcoming demeanor of the front desk team. The attentive service provided by restaurant and housekeeping staff is also widely appreciated, ensuring guests' needs are met promptly. The presence of Arabic-speaking front office staff is a notable advantage, enhancing communication and comfort for many international visitors. Staff members are often commended for going "above and beyond" to assist with requests, provide local recommendations, and resolve issues. However, a few guests reported instances of unhelpful or rude interactions with some receptionists or room service personnel, particularly when addressing noise complaints or issues with room amenities. There were also isolated comments about inconsistent information provided by staff regarding room availability.

Additional Information
Guests should be aware that the hotel features a nightclub or bar on the ground floor, which can lead to significant noise issues in lower-level rooms, particularly on weekends and certain weekdays. This also impacts parking availability, as the club's popularity can result in limited spaces during peak hours. Some guests reported being assigned smoking rooms despite requesting non-smoking accommodations, with certain room types, such as those with sofa beds, reportedly being designated as smoking. On a positive note, the hotel maintains a pet-friendly policy, welcoming animal companions. In an instance of exceptional service, one guest reported that the hotel proactively contacted them about a forgotten item after check-out, demonstrating a commendable lost and found process. Some guests also noted that the breakfast inclusion in their reservation was disputed upon arrival, requiring clarification.