Holiday Inn Thessaloniki By Ihg

This hotel is highly regarded for its excellent staff and a central location that places guests within easy reach of the city's main attractions and public transport. Its signature feature is the rooftop bar, restaurant, and heated pool, which offer superb city views and a relaxing ambiance. The hotel is particularly well-suited for business travelers due to its convenient location and professional services, while sightseers and families will appreciate its proximity to cultural landmarks and the attentive care provided by the staff. To ensure a peaceful stay, it is advisable to request a room away from the main road, as some guests have noted traffic noise. Additionally, guests should be aware that parking is available but comes with an extra charge.

Facilities & Amenities
The hotel features a notable rooftop pool that, while heated and offering excellent city views, is often described as shallow (0.9 meters deep), making it more suitable for relaxation or children than for serious swimming. The lobby and other public spaces are consistently praised for their beautiful, modern, and luxurious decoration, creating a welcoming atmosphere. While a fitness center is available, some guests found it to be very small with limited or non-functional equipment. Wi-Fi connectivity receives mixed feedback, with some experiencing intermittent slowness. Guests also note that the elevators can be small and challenging to use during peak times.

Cleanliness & Room Comfort
Guests generally commend the hotel for its overall cleanliness, with many rooms described as spotless and well-maintained by housekeeping. However, feedback on room condition is mixed; while some rooms are spacious, many are noted as being dated, showing signs of age, and in need of modernization or renovation, with instances of peeling paint or worn furniture. The beds are consistently reported as comfortable, ensuring a restful sleep. A recurring concern is noise levels, particularly from the busy main road and due to thin walls and ceilings, which can allow sounds from neighboring rooms to be heard. Bathrooms are frequently mentioned as being small, old-fashioned, and sometimes lacking proper ventilation or individual toiletries, though some found them well-equipped.

Dining & Food Quality
The hotel's breakfast receives widespread praise for its quality, variety, and abundance, with many guests describing it as excellent and plentiful. However, a few guests felt it was basic or could offer more extensive options, such as real fruit juice. The rooftop restaurant is a highlight, consistently lauded for its great food quality, delicious dishes, and the pleasant atmosphere complemented by city views. Room service is also noted for its excellent and prompt delivery. Overall, the hotel's culinary offerings are a strong point, contributing positively to the guest experience.

Location & Accessibility
The hotel boasts a highly advantageous central location, making it an excellent base for exploring the city. Guests appreciate its proximity and walkability to numerous popular attractions, including the Ladadika district, Aristotelous Square, and the seafront promenade. It is also conveniently located near the New Railway Station and, notably, right next to a metro station, providing quick and easy access to the city center and other areas. Parking is available underground and is generally well-organized by staff, though it is a paid service and some guests found the spaces to be tight.

Staff & Service
The hotel's staff consistently receives exceptional praise, being described as world-class, superb, friendly, helpful, polite, and professional. Guests highlight their attentiveness, willingness to assist with inquiries, and genuine commitment to ensuring a comfortable stay. The check-in process is frequently noted as fast and efficient. Housekeeping is commended for its thoroughness and attention to detail, even folding clothes left on beds. While the vast majority of feedback is overwhelmingly positive, there were isolated instances where some guests perceived certain staff members as less welcoming, but these comments are rare compared to the widespread commendation for the team's excellent service.

Additional Information
Guests should be aware that the hotel frequently hosts school trips, which, while generally well-managed, can occasionally lead to increased noise levels in corridors or dining areas. Some guests on these trips noted specific hotel policies, such as requirements for wearing shoes in dining areas. Despite its generally positive attributes, a few guests felt that the hotel's overall facilities and room conditions did not fully align with a five-star rating, suggesting that while common areas are modern, the rooms could benefit from further renovation. Additionally, a New Year's Eve event hosted by the hotel was described by some attendees as poorly organized.