Holiday Inn – the niu, Amity Potsdam

The hotel offers a modern and stylish urban retreat, distinguished by its exceptional proximity to the main train station, making it a highly convenient base for exploring the city. Its contemporary design and overall cleanliness are consistently highlighted by guests, who also appreciate the good value it provides. This makes it an ideal choice for business travelers seeking efficient access to transport links, sightseers keen to explore the city's attractions on foot, and short-stay visitors looking for a comfortable and well-located base. Despite its central location, the hotel is notably quiet, ensuring a peaceful stay. To enhance your experience, it is advisable to confirm the current operational status of the wellness facilities, be prepared for potential parking fees, and consider bringing your own in-room beverage making supplies as these are not standard.

Facilities & Amenities
Guests frequently note the hotel's Wi-Fi can be slow and unreliable, making it challenging to stay connected or work effectively. While the hotel advertises a sauna and fitness center, many guests express disappointment as these facilities are often closed, out of order, or require an additional fee, with some noting the fitness area is empty. Rooms generally lack in-room amenities such as a kettle, coffee machine, mini-fridge, or even complimentary water bottles, which some guests find inconvenient. The hotel does feature a bar in the lobby, though service can be inconsistent, with some guests reporting it being unstaffed or slow. An underground parking garage is available for a fee, but some guests have raised concerns about its security, citing instances of theft.

Cleanliness & Room Comfort
The hotel generally receives praise for its cleanliness, with rooms and bathrooms consistently described as tidy and well-maintained. Most guests find the beds comfortable, though some note that double beds consist of two single mattresses that can separate, impacting comfort. Rooms are often characterized as small but functional, featuring a modern, minimalistic design. Some guests find the dark paint colors and small windows make the rooms feel dim. Despite the central location, the noise levels within the rooms are remarkably low when windows are closed, thanks to effective soundproofing. However, some guests report disturbances from loudly closing doors within the hotel corridors. The bathrooms are modern and spacious, but some mention a dark mirror that makes grooming difficult, and an automatic faucet that can be inconvenient.

Dining & Food Quality
The hotel offers a breakfast buffet that receives mixed feedback. Many guests find the breakfast variety to be good and the food quality satisfactory, with options like fresh bread, yogurt, and cold cuts. However, some guests express disappointment with the hot food options, noting that scrambled eggs can be rubbery or cold, and there is a lack of bacon or fried eggs. The coffee quality is also a point of contention for some. The breakfast area can become crowded, leading to slow refills of items and a chaotic atmosphere, particularly during peak times. While the hotel features a bar, it does not offer lunch or dinner service, meaning guests need to seek dining options outside the premises for other meals.

Location & Accessibility
The hotel boasts an excellent central location, situated directly opposite the main train station, making it incredibly convenient for arrivals and departures by rail. This prime spot also provides easy access to various public transport options, including trams and buses, facilitating exploration of the city. Many popular attractions and the city center are within comfortable walking distance. While the location is highly praised, some guests note ongoing construction works in the immediate vicinity, which can affect accessibility or views. Parking is available in an underground garage, though it comes with a significant nightly fee, and some guests have reported concerns regarding the security of vehicles and bicycles within this facility.

Staff & Service
Feedback on the staff and service is varied. Some guests commend the friendly staff and attentive service, highlighting helpfulness and quick responses to issues. However, a significant number of reviews describe the reception staff as overwhelmed, unhelpful, or even unprofessional, leading to slow check-in and check-out processes. Some guests report a language barrier with certain staff members, while others feel ignored or that staff lack proper training. There are specific mentions of cleaning staff entering rooms despite a "Do Not Disturb" sign. Overall, while some experiences are positive, the consistency and professionalism of the service appear to be areas where the hotel receives mixed feedback.

Additional Information
The hotel implements a sustainability initiative where guests can opt out of daily room cleaning in exchange for a free drink voucher, a policy appreciated by many. While the hotel is pet-friendly, an additional nightly fee applies for pets, and some guests found suitable outdoor areas for pets challenging to locate. Some guests who are part of the rewards program have reported issues with their bookings or points not being correctly applied. A notable concern raised by some guests is the security of the underground parking garage, with reports of bicycle theft, suggesting it may not be as secure as expected. Guests should also be aware that the hotel does not offer lunch or dinner services, focusing primarily on breakfast.