Holiday Inn Portland - Columbia Riverfront by IHG

The hotel offers a unique resort-like atmosphere, largely due to its prime location directly on the Columbia Riverfront, providing stunning views and a tranquil setting. Guests consistently highlight the spacious rooms, comfortable beds, and the generally clean environment as key positives. The friendly staff and extensive facilities further enhance the guest experience, making it a suitable choice for various traveler types. Families appreciate the large rooms and recreational options, while couples can enjoy romantic river views and dining. Business travelers benefit from the convenient location and conference amenities, and sightseers find the river walk and proximity to attractions appealing. To maximize your stay, consider requesting a room with a river view, and be prepared for the hotel's expansive layout, which may involve some walking to reach your room or amenities.

Facilities & Amenities
The hotel boasts a range of facilities designed for guest enjoyment and convenience. A large outdoor pool is a popular feature, though it is seasonal and sometimes undergoes maintenance. Guests can also relax in the hot tub or jacuzzi, which are well-regarded when operational. For recreation, there are tennis courts available. The fitness center is noted as being small with limited equipment. A guest laundry facility is present, but its single washer and dryer are often insufficient for the hotel's size. Guests benefit from free Wi-Fi for members and ample free parking within the gated property, which is regularly patrolled by security. The hotel also features extensive ballrooms and conference facilities, making it a popular venue for events.

Cleanliness & Room Comfort
Guests generally find the rooms to be large, spacious, and well-maintained, contributing to a comfortable stay. The comfortable beds and fluffy pillows are frequently praised, ensuring a restful night's sleep for most. In-room amenities typically include a microwave, refrigerator, HDTV, and a coffee maker. Bathrooms are often described as large, with some featuring an extra sink or convenient Dove soap dispensers. While many rooms are noted for their cleanliness, some guests have reported minor issues such as dust on surfaces or bathroom floors needing more thorough cleaning. Noise levels can vary, with some rooms experiencing freeway noise or air traffic noise, though many find the environment quiet overall. Some older rooms may have dated fixtures or occasional issues with temperature control or shower pressure.

Dining & Food Quality
The hotel features a large restaurant and bar that are open throughout the day, providing convenient dining options. Many guests commend the overall food quality, particularly highlighting the delicious and varied breakfast offerings. Some guests find the breakfast to be a good value, especially when included in a package or when children eat free. Room service is available, including pizza, for those who prefer to dine in their rooms. The bar is also well-regarded for its atmosphere and service. While the majority of feedback on dining is positive, some guests have noted that the coffee or certain food items can be overpriced, and service during busy breakfast hours can occasionally be slow due to staffing.

Location & Accessibility
The hotel's prime location directly on the Columbia River on Hayden Island is a significant draw, offering scenic views and a unique setting. Its close proximity to I-5 ensures easy access to both Portland and Vancouver, Washington. Guests appreciate the convenience of nearby shopping centers and a variety of restaurants within a short distance. A paved river walk adjacent to the property is a popular amenity for leisurely strolls and enjoying the waterfront. The hotel operates as a gated property with visible 24-hour security, contributing to a sense of safety and peace of mind for guests. However, some guests have noted that traffic can be heavy when accessing the island, and the hotel's expansive layout can result in long walks to elevators or specific rooms.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, professionalism, and attentiveness. Guests frequently highlight their helpfulness in accommodating various requests, including early check-in, late check-out, and room upgrades. The check-in process is often described as quick and efficient, setting a positive tone for the stay. Many reviews commend individual staff members for their positive energy and willingness to go above and beyond to ensure a pleasant experience. Housekeeping is generally efficient, though some guests have reported minor oversights in room preparation. The visible presence of security staff also contributes to a positive perception of service and enhances the overall sense of safety and well-being for guests.

Additional Information
Guests should be aware of a daily facility fee or resort fee that is applied, which some found unexpected upon arrival, despite it covering amenities such as security, gym access, and pool use. The hotel maintains a pet-friendly policy, accommodating guests traveling with animals, though some reviews mentioned occasional noise from barking dogs. For loyal patrons, rewards program benefits are available, including complimentary Wi-Fi and late check-out options. The property is described by some as a "grand old lady" or a "renovated" former hotel, suggesting a blend of classic charm and modern updates. Guests with limited mobility have noted that the hotel's extensive and spread-out layout, with distances to elevators, can present a challenge.