Holiday Inn Naples By Ihg

This modern, well-managed property stands out for its exceptional staff and its strategic location, making it a convenient choice for various travelers. Guests frequently highlight the hotel's overall cleanliness, the comfort of its accommodations (though some rooms are noted as dated), and the quality of its breakfast offerings. It is particularly well-suited for business travelers due to its setting in a commercial district and meeting facilities, and for transit travelers seeking proximity to the airport and main train station for early flights or connections. Groups and families also find the hotel accommodating for their needs, often benefiting from spacious rooms. To enhance your stay, guests recommend being mindful of the surrounding area's character, especially for evening excursions, and considering a taxi for convenience. Many guests also appreciate the frequent room upgrades offered, which can significantly improve the experience.

Facilities & Amenities
The hotel offers a range of facilities designed for guest convenience and comfort. Many guests appreciate the well-stocked bar area, often described as having a great atmosphere and excellent service, providing a pleasant spot for relaxation. A gym is available, though some guests note it is basic or small, it is generally appreciated for maintaining fitness routines. The hotel provides free Wi-Fi, ensuring guests can stay connected. Parking is available, often in a secure garage, though it is a paid service and can sometimes be full, requiring guests to use nearby alternatives. Some guests mention the elevators can be small, old, or slow, especially during busy periods. For those in premium rooms, the complimentary mini-bar is a highly valued amenity, replenished daily with various beverages. The modern and recently refurbished lobby also contributes to a positive first impression.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many describing rooms as spacious and clean. The beds are frequently praised for being very comfortable, ensuring a restful night's sleep. However, some guests note that while the hotel has undergone renovations, many rooms still appear dated or tired, with older decor and furnishings. The bathrooms are a common point of concern, often described as old, needing renovation, having high tubs, or issues with drainage, mold, or scuffed fittings. Some guests reported unpleasant odors or issues with air conditioning not working effectively, being too cold, or only producing hot air, regardless of the setting. Noise from adjoining rooms or outside traffic is occasionally mentioned, though overall, rooms are considered quiet. While some rooms offer great views, others overlook less appealing areas.

Dining & Food Quality
The hotel's dining options receive considerable praise, particularly the breakfast. Most guests describe it as excellent, offering an extensive buffet with a wide variety of options, including fresh fruit, pastries, and both sweet and savory choices. The coffee is also frequently highlighted as being of good quality. The restaurant within the hotel is generally well-regarded, with many guests commending the pizza as excellent and the overall food quality as good. Some guests, however, found the restaurant prices to be on the higher side or noted that certain dishes lacked freshness or flavor. The bar area also serves food and is appreciated for its offerings. While some reviews mention room service, there is mixed information regarding its availability and hours, with some guests reporting it was not available or had limited hours.

Location & Accessibility
The hotel's location is a significant point of discussion among guests, primarily due to its proximity to key transportation hubs. It is conveniently located close to the airport, making it ideal for early morning flights, and is also within walking distance (approximately 10-25 minutes) of the main train station. However, the immediate surrounding area, described as an industrial or business district, receives mixed feedback. Many guests note the presence of abandoned buildings, graffiti, and a general sense of neglect, leading some to feel it is not safe or inviting for walking, especially at night. While a new metro station is anticipated to improve connectivity, current public transport options are limited, often necessitating the use of taxis for reaching the city center or other attractions, which can add to travel costs. Parking is available on-site, though it is a paid service.

Staff & Service
The hotel's staff consistently receives overwhelming praise, being described as excellent, friendly, professional, and exceptionally helpful. Guests frequently highlight their attentiveness and willingness to go above and beyond to ensure a positive stay. The check-in process is often noted as quick and efficient, though some guests experienced delays during peak times. Staff members are commended for their good language skills and their ability to accommodate requests, from providing directions to arranging taxis. The service in the restaurant and bar areas is also highly rated, with staff contributing to a welcoming atmosphere. Housekeeping is frequently mentioned for its thoroughness and efficiency, ensuring rooms are clean and well-maintained. Overall, the dedication of the staff is a recurring theme, significantly enhancing the guest experience.

Additional Information
Guests frequently mention receiving complimentary room upgrades, often to spacious suites, which significantly enhances their stay. There are some operational points guests have noted, such as occasional delays during check-in and instances where luggage storage was offered without a formal receipt. Some guests reported that irons were not available in rooms or upon request, which can be an inconvenience. While the hotel generally provides a comfortable experience, a few guests noted that the air conditioning might not operate during winter months, leading to warmer room temperatures. The hotel's policy regarding Wi-Fi passwords being handwritten was also mentioned. These details, while minor, contribute to the overall guest experience and are worth noting for future visitors.