Holiday Inn Munich - Leuchtenbergring By Ihg

This hotel is highly regarded for its exceptional staff friendliness and its prime location with outstanding public transport links, making it an ideal choice for sightseers, business travelers, and families exploring the city. Guests consistently praise the hotel's cleanliness and the overall comfort of its accommodations. Its proximity to a large shopping center adds significant convenience for daily needs. While the hotel offers a comfortable stay, guests traveling with heavy luggage should be aware that the nearest S-Bahn station lacks lifts or escalators, requiring manual handling of bags. Requesting a room facing the inner courtyard is a common recommendation to ensure a quieter experience, as some rooms can be affected by external noise.

Facilities & Amenities
The hotel provides a range of facilities that enhance guest convenience. Many guests appreciate the secure and spacious underground parking garage, though some note its daily cost. Free Wi-Fi is generally reliable and stable throughout the property, allowing guests to stay connected. The fitness center is available for guests, described as spacious and clean, though some reviews suggest the equipment selection is somewhat limited. A recurring point of feedback, however, is the absence of a refrigerator in many rooms, which some guests found inconvenient. On a positive note, the presence of coffee and tea making facilities in the rooms is a welcome amenity for many.

Cleanliness & Room Comfort
Guests frequently commend the hotel for its high standards of cleanliness throughout the rooms and common areas. The beds are widely described as comfortable, with many finding the mattresses firm and conducive to a good night's sleep. However, noise levels are a significant concern for some, particularly in rooms facing the main road or the back of the supermarket due to early morning deliveries. The air conditioning system receives mixed feedback, with several guests reporting that it was either ineffective or not working, leading to rooms being uncomfortably warm. While bathrooms are generally clean, some minor issues like a drain smell, shower leaks, or a lack of electrical outlets have been noted. In-room amenities such as an iron and ironing board are appreciated.

Dining & Food Quality
The hotel's breakfast consistently receives high praise, with guests frequently highlighting its excellent quality, wide variety of selections, and the attentiveness of the breakfast staff. Many consider it a standout feature of their stay. However, the hotel's other dining options receive more mixed reviews. The bar is available, but some guests found the service to be slow, even during less busy periods. Dinner options are noted as being quite limited, with some reviews mentioning only sandwiches or even frozen pizzas as available choices, which did not meet the expectations of all guests looking for a full restaurant experience. Room service is also described as a "pick-up" service from the lobby bar rather than traditional in-room delivery.

Location & Accessibility
The hotel boasts an excellent location for public transport, situated within a short walk of the S-Bahn station, tram, and bus stops. This connectivity allows for very easy and quick access to the city center, typically reachable within 10-15 minutes by S-Bahn. The airport is also directly accessible via the S-Bahn. A major convenience highlighted by guests is the presence of a large shopping center right next door, which includes supermarkets and other shops for daily needs. However, a notable point regarding accessibility is that the nearest S-Bahn station lacks lifts or escalators, which can be challenging for guests traveling with heavy luggage.

Staff & Service
The staff at this hotel consistently receives overwhelmingly positive feedback for their friendliness, helpfulness, and professionalism. Guests frequently commend the reception team for their warm welcome and efficiency, and the breakfast staff for their attentive service. While many experiences with check-in are smooth, some guests reported delays or issues during busy periods. Feedback on housekeeping is mixed; while overall cleanliness is praised, some guests noted instances of missed room cleaning, specific requests not being met, or staff entering rooms despite "do not disturb" signs. The hotel's responsiveness to guest concerns, such as issues with air conditioning, has also varied, with some positive resolutions and some unaddressed problems.

Additional Information
The hotel implements an interesting cleaning policy where guests can opt out of daily room cleaning in exchange for a small "surprise" voucher, which some guests found to be a thoughtful gesture, though the value of the surprise varied. A significant number of guests reported issues with booking and billing, including incorrect charges for breakfast or difficulties with payment processing. Several reviews highlight challenges in reaching the hotel by phone or email to resolve these administrative issues, with some guests experiencing unresponsiveness and a lack of follow-up on complaints, leading to frustration and extra effort on their part to rectify discrepancies.