Holiday Inn Milan - Garibaldi Station by IHG

The hotel is highly regarded for its friendly and attentive staff and its excellent breakfast offerings, which consistently receive high praise from guests. Its strategic location near a major train station and with a tram stop directly outside makes it an ideal base for exploring the city. The hotel caters well to sightseers and business travelers due to its accessibility to central Milan and meeting facilities. Families also find it suitable, with comfortable accommodations and convenient transport links. While most guests enjoy a comfortable stay, those sensitive to noise may wish to request a room away from the main street, as some report audible trams and trains. To make the most of your visit, take advantage of the hotel's proximity to public transport for seamless city exploration.

Facilities & Amenities
The hotel provides a range of facilities to enhance guest stays. Guests appreciate the convenience of Wi-Fi access throughout the property, ensuring connectivity. A fitness center is available for those wishing to maintain their workout routine, though some describe it as small. Parking is offered in a covered garage, which is a significant advantage in the city, although it is a paid service and some guests found access confusing. The hotel also features a bar and a restaurant, providing on-site dining and relaxation options. For business purposes, comfortable meeting rooms are available. The elevator system is generally efficient, though one guest noted unexpected power interruptions.

Cleanliness & Room Comfort
Guests generally commend the hotel's cleanliness, describing rooms as spotless and well-maintained. The comfortable beds are a consistent highlight, ensuring a restful night's sleep for most. However, feedback on room size is mixed, with some finding them spacious while others felt they were small or cramped, particularly for families. The bathrooms frequently receive comments about being dated or old-fashioned, with some reports of leaking showers and slippery bathtubs. The presence of a bidet in some bathrooms was noted to make toilet access difficult. Noise levels are a significant concern for many, with reports of vibrations and sounds from nearby trams and trains, especially in street-facing rooms, impacting sleep. Additionally, some guests experienced issues with the air conditioning not adequately cooling rooms or being uncontrollable.

Dining & Food Quality
The hotel's breakfast consistently receives glowing reviews, often described as amazing, excellent, and splendid. Guests praise the wide variety of choices available, encompassing both sweet and savory options, including pastries, fresh fruits, and hot dishes like hash browns. The delicious coffee is also a frequent highlight, providing a perfect start to the day. While most found the hot food selection good, some noted it could be cold at times. The hotel also features a restaurant for dinner, with some guests enjoying the quality of the food and professional service, though others found the dinner menu limited or disappointing, occasionally offering only pizza.

Location & Accessibility
The hotel boasts a highly convenient central location, particularly for travelers utilizing public transport. It is within walking distance of Garibaldi Station, a major transport hub, and has a tram stop directly outside, offering easy access to the city center, including the Duomo. A metro station (Monumentale) is also a short walk away, further enhancing connectivity. The surrounding area provides practical amenities such as a supermarket and various restaurants and bars, especially in the vibrant Isola neighborhood. While some guests found the immediate vicinity quiet or less appealing at night, its excellent transport links make it a practical base for exploring Milan. Parking is available on-site, though it is a paid service.

Staff & Service
The hotel's staff consistently receives outstanding praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight the attentive service provided across all departments, from the front desk to the restaurant and bar. The quick check-in and check-out processes are often mentioned, contributing to a smooth experience. Staff members are noted for their willingness to assist with directions, local recommendations, and promptly addressing any guest requests or issues, such as room changes or internet connectivity problems. The housekeeping team is also commended for maintaining spotless rooms. Overall, the dedication of the staff significantly enhances the guest experience, making visitors feel welcome and well-cared for.

Additional Information
The hotel offers several thoughtful touches and policies that contribute to the guest experience. Guests appreciate the provision of water replenishment in rooms, though some noted it was not always daily. For those with early departures, breakfast boxes can be arranged. The hotel also provides umbrellas in rooms, a practical amenity. Some rooms are designated as ladies' rooms, featuring additional amenities like hair straighteners and exercise equipment. While not a widespread issue, one guest reported unexpected power outages during their stay. Guests participating in loyalty programs may find benefits such as upgrades, though experiences can vary.