Holiday Inn Express Xalapa By Ihg

This hotel is highly regarded for its central location, positioning guests at the heart of the city and making it an excellent choice for sightseers and business travelers alike. Its unique integration within a commercial plaza, offering convenient access to a cinema and various restaurants, is a standout feature. Guests consistently praise the hotel's cleanliness, spacious rooms, and the attentive service provided by the staff. For families, the hotel's comfortable accommodations and proximity to city attractions make exploring easy. To enhance your stay, consider requesting a room with a city view for a more memorable experience, and be prepared for potential challenges with parking access due to the shared facility.

Facilities & Amenities
The hotel is situated within a commercial plaza, providing guests with direct access to a cinema and several restaurants, which many find highly convenient. While the hotel offers a gym, some guests noted that it is small and that some equipment may not be fully functional. A recurring point of feedback concerns the elevators, which are frequently described as slow, noisy, or out of service, particularly those connecting to the parking levels. This can lead to difficulties, especially when handling luggage. Access to the hotel lobby from the street or parking often involves navigating multiple levels, with some guests reporting issues with non-functioning escalators or confusing entry points. Wi-Fi connectivity was also an issue for some, though not widely reported.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its high standards of cleanliness, describing rooms as well-maintained and spotless. The spacious rooms are a significant highlight, offering ample space for relaxation. Comfortable beds and plush pillows, including feather options, contribute to a restful night's sleep, though some found the mattresses to be too soft. The presence of blackout blinds is highly appreciated, ensuring complete darkness for undisturbed rest. While most found the rooms quiet, a few noted minor noise from adjacent areas like the gym. Some guests reported issues with the bathroom, including outdated fixtures, low water pressure, a clogged sink, or a lack of bath mats. Additionally, some towels were described as old or worn, and a few rooms had a noticeable humidity smell.

Dining & Food Quality
The hotel offers an included breakfast buffet that receives mixed but generally positive feedback. Most guests find the breakfast variety to be good and the food quality to be satisfactory, with options like eggs, chilaquiles, bacon, and bread. However, some guests consider the selection to be somewhat basic or limited in variety, suggesting more diverse options. The coffee quality also received varied comments, with some guests feeling it could be improved, especially given the region's reputation for coffee. The staff in the dining area are consistently praised for their attentiveness and friendly service, enhancing the overall breakfast experience. A few isolated comments mentioned issues with the cleanliness of plates or cups.

Location & Accessibility
The hotel's central location is a major advantage, placing it directly in the heart of the city, behind the government palace. This prime spot allows guests to easily walk to popular attractions such as the cathedral, Parque Juarez, and numerous shopping areas, restaurants, and cafes. The surrounding area is generally considered safe, even for evening strolls. While parking is available within the commercial plaza, it is a frequent point of discussion. Guests note that parking can be expensive, often requiring a daily fee, and that access can be challenging due to limited spaces and persistent issues with the plaza's elevators and escalators, making it difficult to transport luggage to and from the hotel lobby.

Staff & Service
The hotel staff consistently receives high praise for their exceptional friendliness, politeness, and attentive service. Guests frequently highlight the reception staff for their warm welcome, efficiency during check-in, and willingness to assist with various requests. The housekeeping team is commended for maintaining clean rooms, though there was an isolated report of a room not being cleaned or an unexpected entry. Staff in the dining area are also noted for their helpfulness and pleasant demeanor. Specific instances of excellent service include the prompt provision of a bath chair and quick resolution of a hot water issue. A common recurring issue, however, is the frequent demagnetization of key cards, requiring guests to have them re-activated daily.

Additional Information
Guests should be aware that the hotel's integration within a commercial plaza means that access from the street or parking can be confusing, often involving multiple levels and relying on elevators or escalators that may not always be fully operational. A recurring minor inconvenience noted by guests is the frequent demagnetization of key cards, requiring daily re-activation. Some guests have observed that the towels provided in the rooms appear old and worn. While the breakfast is included, some specific feedback mentioned a lack of natural juices and the absence of a bath mat in the shower. One guest expressed concern regarding the hotel's practice of copying identification documents, such as passports, during check-in.