Holiday Inn Express Vancouver Airport - Richmond By Ihg

This hotel is highly regarded for its free airport shuttle service, which provides seamless transfers and is a signature feature, making it an ideal choice for transit travelers and those with early or late flights. Guests consistently praise the exceptionally friendly and accommodating staff, the complimentary and varied breakfast, and the overall cleanliness of the property. The rooms are generally found to be comfortable and well-maintained. Its convenient proximity to a major retail warehouse store is frequently mentioned, offering a practical advantage for quick needs. The hotel is also a good fit for families and business travelers seeking convenience and value. To enhance your stay, guests recommend utilizing the efficient shuttle service and noting the nearby retail options for any last-minute essentials.

Facilities & Amenities
Guests appreciate the range of amenities designed for comfort and convenience. The hotel offers a well-equipped fitness center for those looking to stay active. Free Wi-Fi is available throughout the property, ensuring guests can stay connected. In-room amenities are comprehensive, including a fridge, microwave, Keurig coffee maker, and a safe for valuables. The bathrooms are stocked with quality toiletries, adding to the comfort. Many rooms are equipped with a white noise machine, a thoughtful touch that helps mitigate external sounds and contributes to a restful sleep. The availability of ice machines on floors further adds to guest convenience.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its cleanliness, with guests frequently describing rooms as spotless and well-maintained. The beds are widely praised for being very comfortable, often featuring soft linens and a choice of firm and soft pillows, ensuring a restful night's sleep. Rooms are generally spacious, providing ample room to relax. While many guests find the rooms quiet, feedback on noise levels is mixed; some report disturbances from traffic, the adjacent retail warehouse, air conditioning units, or occasional sounds from adjoining rooms or the elevator. Bathrooms are noted for being clean and well-appointed, though some guests found the toilet height unusually low.

Dining & Food Quality
The complimentary breakfast is a significant highlight for many guests, consistently described as varied, satisfying, and better than average. The breakfast buffet offers a wide selection of hot food options, including eggs and bacon, alongside popular items like cinnamon buns and good coffee. While the quality is generally high, some guests noted that the eggs could be cold or that the breakfast area can become crowded during peak hours. Most guests appreciate the convenience of an included breakfast, though some vegan options were noted as limited. There are limited on-site dining options beyond breakfast, but several restaurants are available within walking distance.

Location & Accessibility
The hotel boasts an excellent location for travelers, being very close to the airport with a highly efficient free airport shuttle. It offers convenient access to public transportation, with the SkyTrain/Canada Line station just a short walk away, providing easy connections to downtown Vancouver and other areas. A major retail warehouse store is located directly across the street, offering a practical option for quick purchases, though its operations can contribute to traffic noise. Parking is available, including secure long-term parking options for a fee, which is a significant advantage for those flying out. The area is generally considered safe for walking to nearby amenities.

Staff & Service
The staff at this hotel consistently receive outstanding praise for their exceptional friendliness, helpfulness, and professionalism. Guests frequently highlight their accommodating nature, noting their willingness to facilitate early check-in and late check-out requests. The check-in and check-out processes are described as quick and smooth. Many reviews commend the staff for going above and beyond, particularly in arranging and paying for taxis to the airport when the shuttle service is not available or full, ensuring guests make their flights on time. The shuttle drivers are also frequently mentioned for their courteous and efficient service, contributing to a stress-free experience.

Additional Information
The hotel has undergone renovations, which guests generally view positively, noting a fresh and updated appearance. A notable and highly appreciated policy is the hotel's commitment to arranging and paying for taxi services to the airport for guests when the complimentary shuttle is unavailable due to early flight times or capacity issues. This proactive approach ensures a stress-free departure. Guests who are members of the rewards program often report receiving additional benefits and a high level of service. The hotel also offers long-term parking for a fee, providing a convenient option for travelers.