Holiday Inn Express Tuxtla Gutierrez La Marimba By Ihg

This hotel is highly regarded for its central location, particularly its proximity to Parque de la Marimba, making it a memorable choice for guests. Its appeal is further enhanced by comfortable beds, consistent cleanliness, and a satisfying breakfast offering. The friendly staff also contributes significantly to a positive guest experience. This hotel is an excellent fit for sightseers eager to explore the city's attractions on foot, business travelers seeking convenience and comfort, and families looking for a well-located base. Couples will also appreciate the ease of access to local culture and dining. To maximize your stay, consider inquiring about ongoing renovations to minimize potential noise disturbances, and plan your breakfast timing to avoid peak hours due to occasional restaurant capacity limitations.

Facilities & Amenities
The hotel offers a small gym equipped with a treadmill, bike, elliptical, and dumbbells, though some guests have noted that the equipment could be in better condition. Wi-Fi connectivity is generally reliable and strong throughout the property, ensuring guests can stay connected. The air conditioning system is mostly effective, providing comfort, but a few guests have reported issues with its cooling capacity or unpleasant odors emanating from it. In-room amenities often include a coffee maker, and some guests appreciate the presence of a hair dryer, mini-fridge, or microwave, though availability can vary. A recurring concern among guests is the quality and quantity of towels, which are frequently described as old, worn, or insufficient. Additionally, the room keys are a common source of frustration, often deactivating and requiring frequent re-activation.

Cleanliness & Room Comfort
Guests consistently praise the spacious rooms and the exceptional comfort of the beds and pillows, ensuring a restful night's sleep. While overall cleanliness is frequently commended, some specific issues have been noted, particularly concerning the bathroom condition, including occasional reports of dirt, hair, or inadequate floor cleaning. The bathrooms themselves are generally spacious, but feedback on shower pressure, drainage, or the availability of certain amenities is mixed. Noise levels within the rooms receive varied comments; some guests find the rooms quiet and conducive to relaxation, while others report disturbances from ongoing remodeling work, staff activities, or neighboring rooms. A persistent issue mentioned by several guests is an unpleasant room smell, often attributed to humidity, mold, or odors from the kitchen ventilation system.

Dining & Food Quality
The included breakfast is a significant highlight for many guests, often described as very good, excellent, and delicious. Served buffet-style, the variety of options is generally appreciated, though some guests find the menu repetitive over longer stays or express a desire for more local dishes or specific items like natural juices. Despite the positive feedback on food quality and the fact that meals are served hot, the breakfast experience is sometimes marred by operational challenges. Frequent complaints include limited restaurant capacity, leading to considerable waiting times, and an early closing time, which can be inconvenient for guests wishing to sleep in. These service issues occasionally detract from an otherwise satisfying dining offering.

Location & Accessibility
The hotel's central location is a major advantage, placing guests within easy reach of many key attractions. It is highly praised for its proximity, being just a few blocks' walking distance from the vibrant Parque de la Marimba, the Bicentennial Park, and various dining and shopping options in the city center. Guests also appreciate the convenient access to taxis and public transportation directly from the hotel, facilitating exploration of the wider area. Parking is available, secure, and often covered, which is a significant benefit. However, some guests find the parking arrangements inconvenient, citing its separation from the main building, difficult entry and exit, or its location in a basement without direct elevator access, sometimes resembling an old warehouse.

Staff & Service
The hotel's staff generally receives high praise for being friendly, attentive, and helpful, contributing positively to the guest experience. Many guests highlight the quick check-in process and the staff's willingness to assist with various requests. Housekeeping is frequently commended for its thoroughness and efficiency in maintaining clean rooms. However, feedback regarding the front desk can be mixed; while some guests appreciate their support and responsiveness, others have reported instances of rudeness, difficulties with English communication, or issues related to room key deactivation and loyalty program status recognition. Similarly, experiences with problem resolution vary, with some guests finding issues promptly addressed, while others faced challenges with unresolved concerns like air conditioning or water supply problems.

Additional Information
Guests should be aware that the hotel is an older property and is currently undergoing remodeling and renovations. While these efforts aim to improve the facilities, they have occasionally resulted in noise disturbances during the day and inconvenient temporary exits, impacting guest comfort. Another point of contention for some guests is the hotel's approach to its IHG status and loyalty program members. Several reviewers expressed disappointment that their elite status was not recognized or that they did not receive expected benefits, which can be a significant factor for frequent travelers. Despite these drawbacks, many guests ultimately find the hotel to offer good value, especially for shorter stays, given its convenient location and included amenities.