Holiday Inn Express & Suites Warwick-providence (airport) By Ihg

This hotel is a popular choice for its convenient location near the airport and its highly praised complimentary breakfast, making it a standout feature for many guests. Its proximity to the airport, coupled with an efficient shuttle service, makes it an ideal fit for travelers with early flights and business travelers seeking easy access to transportation. The hotel is also well-suited for families and road trippers due to its spacious rooms, kid-friendly amenities, and excellent access to major highways for exploring the wider region. Guests consistently highlight the hotel's overall cleanliness, the comfort of its beds, and the generally friendly and helpful demeanor of the staff. To enhance your stay, consider confirming the pool temperature if swimming is a priority, and be aware that some rooms may experience noise from hallways or nearby traffic.

Facilities & Amenities
The hotel offers a range of facilities designed for guest convenience and comfort. The indoor pool is a popular amenity, especially for families, though many guests noted the water was often cold or not adequately heated, and some areas around it showed signs of rust or needed maintenance. A fitness center is available, though some found it small with limited equipment. Free Wi-Fi is provided and generally works well, ensuring guests can stay connected. The availability of ice machines is appreciated, though they are occasionally out of order on certain floors. The airport shuttle service is a significant highlight, consistently praised for its punctuality, friendly drivers, and convenience for airport transfers and local trips. Ample, well-lit parking is also available on-site.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is mixed, though many found their rooms to be generally clean, neat, and spacious. The comfortable beds and quality linens are frequently praised, contributing to a restful sleep for most. However, a notable number of reviews reported issues such as stray hairs, used utensils, or food debris upon arrival, indicating inconsistencies in cleanliness standards. Some rooms are described as needing updates, with instances of peeling wallpaper, mold in bathrooms, or worn carpets. The air conditioning and heating units can be noisy or difficult to regulate. A recurring and significant concern is the lack of consistent hot water in showers, with many guests experiencing lukewarm or cold water, and issues with low water pressure or clogged drains in the bathroom. Noise levels vary, with some rooms being quiet, while others experience considerable disturbance from hallways, adjacent rooms, or outside traffic.

Dining & Food Quality
The complimentary breakfast at the hotel receives overwhelmingly positive feedback, consistently described as "amazing," "excellent," and "very good." Guests appreciate the breakfast variety, which often includes a selection of hot breakfast items such as eggs (omelets or scrambled), sausage, and bacon. The pancake machine is a popular feature, and the cinnamon rolls are frequently highlighted as a delicious treat, though they are not always available. While most found the food quality to be high, some specific comments mentioned dry eggs or soggy sausage. Coffee is available throughout the day, with guests appreciating its constant presence, though some noted it could be cold in the lobby or watered down. The breakfast area itself is often described as spacious and well-maintained.

Location & Accessibility
The hotel's central location is a major advantage, particularly its close proximity to the airport, making it highly convenient for travelers. The airport shuttle service is consistently lauded for its efficiency and the helpfulness of its drivers, providing seamless transfers to and from the airport, as well as to local car rental facilities and events. The hotel offers excellent accessibility to I-95, facilitating easy travel to nearby cities and attractions such as Providence, Newport, Boston, and Hartford. While some guests noted a limited number of dining or shopping options within walking distance, the shuttle service helps bridge this gap. Ample and well-lit parking is available on-site, adding to the convenience for guests traveling by car.

Staff & Service
The staff at this hotel consistently receives high praise for their friendliness, helpfulness, and attentive service. Many guests highlight positive interactions with front desk personnel, describing them as welcoming, efficient during quick check-in and check-out processes, and accommodating to requests. The shuttle drivers are also frequently commended for their pleasant demeanor and punctuality. While most experiences with housekeeping are positive, with staff noted as friendly, some reviews mention inconsistencies in room cleaning or the need for reminders. Overall, the staff's commitment to providing a positive guest experience is a recurring theme, though a few isolated incidents of unresponsiveness or perceived rudeness were reported, particularly concerning persistent issues like the lack of hot water.

Additional Information
The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with animals, though some noted challenges in finding suitable outdoor areas nearby for pets. The property emphasizes quiet hours from 10 PM to 8 AM, with signs posted to encourage respectful behavior, a policy valued by many guests seeking a peaceful stay, though adherence can vary among other guests, particularly large groups. Guests should be aware of a security deposit typically charged upon check-in, with some reporting delays in its refund. While the hotel offers various amenities, it does not feature a hot tub, which some guests expected. The hotel no longer provides newspapers, and some guests noted a lack of recycling bins in rooms or common areas.