Holiday Inn Express & Suites Smithfield - Providence By Ihg

The hotel serves as a convenient base, particularly for families visiting Bryant University, and offers easy access to the highway, making it suitable for travelers exploring the area. Its most notable feature is its strategic location, which many guests find highly beneficial for local activities and dining. While some guests appreciate the comfortable beds and the generally friendly demeanor of the staff, others highlight a significant need for modernization throughout the property, noting a dated appearance. The breakfast offerings receive mixed reviews, with some finding them satisfactory and a good value, while others note issues with food quality and availability. For an improved experience, guests might consider requesting a recently renovated room if available, and it is advisable to confirm the functionality of in-room amenities like the television and hot water upon check-in to address any potential issues promptly, ensuring a more comfortable stay. The hotel also caters to business travelers seeking a practical stopover, though internet reliability can be a concern.

Facilities & Amenities
The hotel offers a range of facilities for guest use, though feedback is varied. The swimming pool is described as small, and many guests found the water to be too cold, with some noting issues with cleanliness or excessive chlorine. The fitness center is available but is generally considered small with a limited selection of machines. While Wi-Fi is provided, numerous guests reported slow speeds, spotty connections, and frequent outages, making it unreliable for work or streaming. Other general amenities like ice machines were frequently reported as broken, requiring guests to seek ice from the front desk. Some guests also mentioned the presence of vending machines for convenience. Overall, while the amenities are present, their condition and functionality often fall short of guest expectations, indicating a need for maintenance and upgrades to enhance the overall guest experience.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is highly mixed, with many guests expressing significant concerns. While some rooms were found to be clean, a substantial number of reviews reported issues such as dirty carpets, stains on sheets and furniture, peeling wallpaper, and musty or smoke odors upon arrival. The beds received frequent criticism for being old, uncomfortable, and saggy, with springs poking through or mattresses having deep indentations, leading to poor sleep quality for many. Noise levels were a common complaint, with thin walls allowing sounds from neighboring rooms, hallways, and even overhead to be easily heard. In-room amenities often presented problems; televisions were frequently small, outdated, or non-functional with poor signal, phones did not work, and electrical outlets were loose or insufficient for charging devices. Some bathrooms also showed signs of disrepair, including loose tiles, mold, and rust.

Dining & Food Quality
The hotel's breakfast service receives varied feedback, often highlighted as a convenient inclusion but with notable inconsistencies in food quality and presentation. Most guests appreciate the availability of hot items such as omelets, sausage, and biscuits and gravy, along with a pancake maker. However, a recurring complaint is that hot food items are often served cold or are undercooked, and pastries or bread can be stale. Some guests noted that popular items like cinnamon buns were frequently unavailable or ran out quickly, especially if arriving later in the breakfast window. While the breakfast area is generally kept clean, the overall dining experience can be underwhelming due to these issues, suggesting a need for better temperature control and consistent replenishment of food options to meet guest expectations.

Location & Accessibility
The hotel's location is consistently praised for its convenience, particularly for visitors to Bryant University as it is situated very close by. Guests also appreciate its easy accessibility from the highway, making it a practical stop for those traveling through the area. The surrounding environment is generally described as quiet and safe, contributing to a peaceful stay. For those needing to shop or dine, a mall and various restaurants are located nearby, adding to the convenience. While parking is available on-site, some guests raised concerns about the security of side entrances, noting that doors were sometimes left unlocked, which could be a point of concern for overall property safety. Despite this, the hotel's strategic position remains a significant draw for many travelers.

Staff & Service
The staff and service at the hotel elicit a wide range of responses from guests. Many reviews commend the friendly staff for their helpfulness, politeness, and accommodating nature, particularly highlighting positive interactions with front desk personnel who went above and beyond to assist with requests or resolve issues. The check-in process is often described as smooth when staff are present and attentive. However, a significant number of guests reported negative experiences, including encounters with rude or inattentive staff, especially during late-night shifts or at the front desk. Housekeeping service was a major point of contention, with numerous complaints about rooms not being cleaned during multi-night stays, a lack of fresh towels or linens, and even accusations regarding missing in-room amenities. These inconsistencies suggest a need for more uniform training and staffing to ensure a consistently positive service experience for all guests.

Additional Information
Several guests noted a pervasive smell of marijuana throughout the property, particularly in hallways, despite the hotel's stated non-smoking policy, which was a significant deterrent for many. Another recurring observation was the presence of long-term residents staying at the hotel, which some guests felt contributed to noise disturbances or other issues. Guests should also be aware of potential unexpected charges, as some reviews mentioned an insurance fee being added to their bill without prior notification. Overall, a dominant theme across reviews is that the hotel is dated and in dire need of a comprehensive renovation to address widespread issues such as peeling wallpaper, worn carpets, and general signs of age and disrepair. These factors collectively impact the overall guest experience, suggesting that the property's current condition falls short of modern hotel standards.