Holiday Inn Express & Suites Lincoln City By Ihg

This hotel is frequently praised for its quiet location off the main highway, offering easy access to both the beach and the casino, making it an ideal choice for casino-goers and those seeking a peaceful coastal retreat. Its comfortable accommodations and generally friendly staff also stand out as key highlights. Couples appreciate the serene atmosphere, while families benefit from the spacious rooms and amenities like the pool and complimentary breakfast. Pet owners find the hotel accommodating, though some specific room assignments can be challenging. For an optimal experience, guests are advised to request a room on a higher floor to minimize potential noise and to confirm specific room types if booking through third-party sites.

Facilities & Amenities
The hotel offers a range of facilities designed for guest comfort and convenience. Most guests enjoy the indoor pool and hot tub, though some have noted issues with water temperature or availability, and the hot tub can be small. A fitness center is available for those wishing to maintain their workout routine. Guests generally find the free Wi-Fi reliable for staying connected. While a laundry room is provided, some guests have reported difficulties with obtaining change for the machines. Recurring issues include non-functional ice machines and a slow or broken elevator, which can cause inconvenience, especially for guests on higher floors or with mobility challenges. Many appreciate the availability of 24-hour coffee, tea, and hot chocolate in the lobby, along with complimentary warm cookies. Rooms are typically equipped with a microwave and refrigerator, adding to the convenience for longer stays. However, the decorative fireplaces in rooms are frequently reported as non-functional.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is mixed. Many guests commend the hotel for its clean and well-maintained rooms, highlighting the comfortable beds and pillows that ensure a restful night's sleep. Rooms are often described as spacious and modern, with updated furnishings. However, a notable number of reviews mention issues such as dirty rooms upon check-in, including sand on sheets, footprints on pillowcases, and visible stains on carpets or upholstery. Some guests have also reported mold in bathrooms or non-working AC units. Noise levels are a significant concern for many, with complaints about thin walls allowing sounds from neighboring rooms, people above, and even the hotel's laundry facilities to be heard. The bathroom layout is frequently criticized for being tiny, with the sink often located outside the main bathroom area, and some showers are poorly designed, leading to water on the floor.

Dining & Food Quality
The complimentary breakfast is a major draw for many guests, often described as a hot buffet with a good variety of options. Guests appreciate choices such as bacon, eggs, oatmeal, and various pastries. The coffee is generally well-received, with 24-hour availability in the lobby. However, there are consistent reports of the breakfast area running out of popular items, particularly the pancake machine often being out of order or the hot food being cold. Some guests have noted a limited selection or issues with the freshness of certain items, such as fruit or bagels. Despite these occasional shortcomings, the breakfast is largely seen as a valuable inclusion, and staff are often praised for their efforts to keep items stocked and the area clean, even during busy periods.

Location & Accessibility
The hotel's location is highly praised for being set back from the main highway, providing a quiet location while still offering excellent accessibility. Its proximity to the casino is a significant advantage, with many guests noting it is within walking distance or easily accessible via the complimentary casino shuttle. Beach access is also convenient, often just a short walk away, though some guests feel it requires a drive. The hotel is well-situated near local amenities, including a Safeway supermarket and various restaurants and shopping options. Parking is generally ample and free, with a private area around the back of the hotel, making it convenient for guests to access their rooms directly.

Staff & Service
The staff at this hotel consistently receive high praise for their friendliness and helpfulness. Many guests highlight the attentive service provided by front desk personnel, who are often described as welcoming and efficient during check-in and check-out. Staff are frequently commended for going above and beyond to assist guests with requests, provide local recommendations, and address concerns. Housekeeping staff are also often noted for their pleasant demeanor and efforts to maintain cleanliness, though some reviews indicate inconsistencies in room servicing. While the staff generally strive to provide excellent service, some guests have reported difficulties reaching management for more complex issues, such as refund requests or unresolved room problems. The pet-friendly service is appreciated by many, with staff often accommodating pet owners.

Additional Information
Guests should be aware of the hotel's pet policy, which typically includes a daily fee, sometimes perceived as excessive by some pet owners. There have been reports of issues with the hotel's deposit policy, with some guests experiencing delays or difficulties in receiving their refunds. For members of the IHG membership benefits program, perks like late checkout are sometimes available, though some guests have noted instances where their membership status was not initially recognized. While the hotel aims for modern convenience, some guests have experienced recurring room key issues, requiring frequent resets. The property does not feature a full-service bar or restaurant beyond the breakfast area. The hotel utilizes an environmental policy with in-room dispensers for toiletries.