Holiday Inn Express & Suites Kalispell By Ihg

This hotel is highly regarded for its commitment to providing a comprehensive and welcoming experience, particularly highlighted by its exceptional complimentary dining program which includes varied breakfasts and weekday evening meals. Guests consistently praise the hotel's overall cleanliness, comfortable rooms, and the generally friendly staff who contribute to a pleasant stay. Its convenient location near shopping and dining options is also a significant draw. The hotel is an excellent fit for families due to its spacious rooms, pool access, and meal offerings, while business travelers and sightseers appreciate its central position and amenities. To enhance your visit, consider requesting a room away from the main highway for a quieter experience, and be sure to take advantage of the complimentary evening meals provided on certain weekdays.

Facilities & Amenities
The hotel offers a range of facilities that enhance the guest experience, including a popular swimming pool and hot tub. Most guests enjoy the pool, with many appreciating the option for 24-hour adult access to the pool area. However, some guests have reported issues with the hot tub being out of service, cold, or not adequately clean, and occasionally the pool itself has been closed for maintenance. A well-equipped fitness center is available, though some find it small. Free Wi-Fi is provided, generally reliable, but a few guests noted it could be spotty. In-room amenities typically include a refrigerator, microwave, and coffee maker, though some experienced issues with the latter or with USB charging ports. The lobby often features a welcoming fireplace and festive decorations, creating a pleasant atmosphere.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, contributing to a comfortable stay. The beds are frequently praised for being very comfortable, ensuring a restful night's sleep, though a few guests found them to be less comfortable or worn. Rooms are often described as spacious and well-appointed, with some offering balconies and effective blackout shades. While many guests report a quiet environment, some have noted issues with noise levels due to thin walls, sounds from the hallway, or proximity to the highway. Isolated concerns about cleanliness included visible dirt in shower areas, stained pull-out sofa mattresses, or uncleaned rooms during multi-night stays, and some mentioned thin towels.

Dining & Food Quality
The hotel's dining experience consistently receives high praise, particularly the complimentary breakfast. Guests frequently describe it as one of the best hotel breakfasts they have encountered, offering a wide variety of hot and cold items. Popular choices include biscuits and gravy, bacon, sausage, pancakes, omelets, and the signature cinnamon rolls. The breakfast area is noted for being clean and well-stocked by attentive staff. A significant highlight for many is the complimentary evening meal offered Monday through Wednesday, which has included options like tacos, sloppy joes, and orange chicken, providing a convenient and appreciated dinner solution. Additionally, freshly baked cookies are often available in the evenings, adding a delightful touch.

Location & Accessibility
The hotel's location is a major advantage, placing guests conveniently near a variety of attractions and essential services. It is situated close to the main highway, offering easy access for travelers, and is within walking distance or a short drive to numerous shopping centers, including major retailers, and a wide selection of restaurants. Guests appreciate its proximity as a base for exploring the region, including Glacier National Park. The hotel provides ample parking on-site, making it convenient for those traveling by car. Its central position allows for easy navigation to different parts of the area, making it ideal for both leisure and business purposes.

Staff & Service
The staff at the hotel generally receives overwhelmingly positive feedback, consistently described as friendly, helpful, polite, and attentive. Many guests highlight their professionalism and willingness to go above and beyond to assist with requests, from providing extra amenities to offering local recommendations. The check-in process is often noted as quick and efficient. However, a small number of guests have reported negative interactions, describing some staff as rude, sarcastic, or unengaged, leading to frustrating experiences, particularly concerning issues like room changes or amenity availability. Despite these isolated incidents, the majority of reviews commend the staff for their excellent service and welcoming demeanor.

Additional Information
The hotel is notably pet-friendly, a feature appreciated by many guests traveling with animals, though some found suitable outdoor areas for pets challenging to locate. A thoughtful amenity mentioned by several guests is the availability of bear spray at the front desk, which can be borrowed for excursions, particularly useful for those visiting nearby natural attractions. During holiday seasons, the lobby and common areas are often adorned with extensive and festive decorations, creating a warm and inviting atmosphere. Complimentary hot chocolate and popcorn are sometimes offered, adding to the welcoming touches. The hotel also provides laundry facilities for guest convenience.