Holiday Inn Express & Suites Greensburg By Ihg

This hotel is highly regarded for its excellent breakfast offerings and the consistently friendly staff who go above and beyond to assist guests. Its cleanliness is frequently highlighted, contributing to a pleasant stay for many. The hotel's convenient central location makes it an ideal choice for various travelers, including families seeking a comfortable base for exploring, business travelers needing easy access to local areas, and university visitors attending nearby institutions like Seton Hill or LECOM. Sports enthusiasts also find it well-suited for weekend events. Guests appreciate the spacious rooms and generally comfortable accommodations, though feedback on bed firmness is mixed. To enhance your stay, be aware that the hotel's driveway can be tricky to find, especially at night, so look for clear signage. If noise is a concern, particularly from the pool area, consider requesting a room on a higher floor or away from that section.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. The pool is a popular amenity, frequently described as clean, warm, and relaxing, making it a significant draw for families and those looking to unwind, especially during colder months. However, some guests noted it could be a source of noise if their room was located directly above it. The fitness center is available, though some found it to be small and lacking privacy due to its layout. While Wi-Fi is generally reliable, feedback on outlets and USB ports in rooms is mixed, with some finding them limited or poorly positioned, suggesting a need for updates. A recurring issue mentioned by several guests is the elevator, which has been reported as broken or out of service during stays, causing significant inconvenience, particularly for guests with mobility challenges or those on higher floors. The common areas are consistently praised for being clean and inviting.

Cleanliness & Room Comfort
Guests offer mixed feedback on cleanliness and room comfort. While many describe rooms as very clean, spotless, and well-maintained, others reported significant issues like stained couches, dirty carpets, dusty surfaces, and even mildew smells or sour smells in bathrooms, indicating inconsistent housekeeping. Bed comfort is also varied; many found them comfortable, but a notable number described them as hard mattresses, with some pull-out beds having noticeable springs. Rooms are generally spacious and benefit from quiet AC. Most guests experienced quiet stays, though some reported noisy cleaning staff, loud hallway conversations, or noise from the pool area. Bathrooms are often spacious, but some lack a fan for proper ventilation, and issues like low water pressure or gaps in plumbing fixtures were noted. While full-size toiletries and Dove products are appreciated, some rooms appear dated, needing updates like smart TVs and more accessible charging ports.

Dining & Food Quality
The breakfast at this hotel is consistently highlighted as a major positive, with guests frequently describing it as good, great, excellent, and even amazing. The breakfast variety is a significant draw, offering a wide selection of hot and cold items, including eggs, sausage, crispy bacon, and an innovative automated pancake maker that provides fresh, hands-free pancakes. Other popular choices include cinnamon rolls, fresh fruit, yogurt, and various beverages like coffee and juices. Most guests praise the food quality and the attentiveness of the breakfast staff, who are noted for constantly refilling items and maintaining the dining area cleanliness. However, some guests experienced minor issues such as undercooked pancakes or overcooked bacon, and a few found the hot items to be cold or the overall selection predictable. While the hotel excels in its breakfast offerings, there is limited information regarding other dining options like a dedicated restaurant or in-room service, and some guests noted the absence of a small store for purchasing snacks or drinks.

Location & Accessibility
The hotel's location is generally considered a significant advantage, offering convenient access to a variety of local attractions and amenities. Guests appreciate its central position near shopping centers, numerous restaurants, and major retailers like Walmart. It is also well-situated for those visiting Seton Hill University, LECOM, or attending events at the Palace Theater. While the location is praised for its proximity to these points of interest, some guests found the hotel's accessibility challenging, noting a tricky driveway and its position on a steep hill with a narrow street, which can be difficult to navigate, especially in the dark or adverse weather conditions. Despite these minor access issues, the hotel benefits from being away from heavy traffic, contributing to a quieter environment. Parking is readily available and described as free, adding to the convenience for guests traveling by car. Overall, the hotel's strategic placement makes it a practical choice for both leisure and business travelers seeking easy reach to the area's offerings.

Staff & Service
The staff at this hotel consistently receive high praise for their friendliness, helpfulness, and welcoming service. Many guests highlight their attentiveness and willingness to go "above and beyond" to ensure a positive stay, including accommodating special requests and providing emergency assistance during medical situations. The check-in process is generally described as quick and easy, contributing to a smooth arrival experience. However, there are isolated reports of unhelpful or unresponsive front desk interactions, indicating occasional inconsistencies. Housekeeping service receives mixed feedback; while some guests commend the attentive service and regular provision of fresh towels, others experienced significant issues such as rooms not being cleaned for multiple days, dirty items being left behind, or noisy cleaning staff disrupting their rest. Despite these occasional lapses, the overall sentiment towards the staff is overwhelmingly positive, with many guests noting their professionalism and genuine desire to assist. The hotel also offers a bereavement rate, which is appreciated by guests visiting for difficult circumstances.

Additional Information
Beyond the standard amenities, the hotel offers several notable features and policies that enhance the guest experience. A unique and highly praised amenity is the automated pancake maker available at breakfast, providing a novel and convenient way to enjoy fresh, warm pancakes. Guests also appreciate the provision of full-size toiletries and Dove products in the bathrooms, which is a thoughtful touch. For those arriving, a snack bag is sometimes offered at check-in, and coffee is available throughout the day. The hotel implements a quiet hours policy starting at 10 PM, with signs indicating enforcement to ensure undisturbed rest for guests, though some noise issues from hallways or specific areas were still reported. While the hotel offers accessible rooms, guests with specific mobility needs should be aware that these rooms may feature tubs with grab bars rather than roll-in showers, and some furniture might be low to the ground, potentially requiring assistance. It is advisable to call the hotel directly to confirm specific accessibility features if these are critical for your stay.