Holiday Inn Express & Suites Cumberland - La Vale By Ihg

This hotel is consistently praised for its exceptional staff and outstanding breakfast, which many guests consider a signature feature. Its commitment to guest satisfaction and a welcoming atmosphere makes it a highly recommended choice for various travelers. Business travelers frequently choose this location for its reliable service and comfortable accommodations, while families appreciate the amenities like the pool and the overall friendly environment. Couples seeking a relaxing getaway and road trippers looking for a comfortable overnight stop will also find this hotel a great fit. To enhance your stay, consider inquiring about rooms away from high-traffic areas like the lobby or breakfast area if you are sensitive to noise, and be sure to take advantage of the highly acclaimed breakfast offerings.

Facilities & Amenities
Guests frequently highlight the excellent pool area and hot tub as major draws, with many appreciating that the hot tub is maintained as an amenity when other hotels are removing them. The pool is noted as heated and clean, and both are often open until late in the evening, providing ample opportunity for relaxation. The hotel also features a well-equipped gym or fitness center, allowing guests to maintain their routines. While most find the facilities well-maintained, some minor issues like hot tub jets needing replacement or a broken treadmill have been noted. The availability of free Wi-Fi is also a consistent positive, ensuring guests can stay connected.

Cleanliness & Room Comfort
The hotel generally receives high marks for its cleanliness, with many guests describing rooms as spotless and well-maintained. Rooms are often noted for being spacious and comfortable, providing a restful environment. The beds are typically found to be comfortable, though some guests have described them as firm or lumpy. In-room amenities such as a microwave, mini-refrigerator, and high-definition televisions are appreciated. The bathrooms are usually clean and well-stocked with amenities like Dove soaps. However, some guests have reported minor cleanliness issues like sticky floors or dust in less visible areas. Noise from the AC unit and occasional hallway noise or issues with blackout curtains letting in light are sometimes mentioned.

Dining & Food Quality
The breakfast at this hotel is overwhelmingly lauded as a standout feature, often described as the "best" guests have experienced at a hotel. The breakfast variety is extensive, offering a wide selection of hot and fresh items such as omelets, bacon, pancakes, sausage, biscuits and gravy, and cinnamon buns. Guests appreciate the consistent quality, with food always being hot and well-stocked. The coffee is also frequently praised. Additionally, for groups like bus tours, the hotel has provided an enormous array of snacks upon late arrival, demonstrating a commitment to guest convenience and satisfaction beyond the standard breakfast.

Location & Accessibility
The hotel's location is considered highly convenient by many guests, particularly for those traveling through the area or visiting for work. It is situated close to a variety of restaurants, shopping options, and other local amenities, including a Starbucks, making it easy for guests to find dining and entertainment without extensive travel. The hotel offers ample parking that is well-lit, contributing to a sense of safety and ease for guests with vehicles. While generally accessible, some larger vehicles might find the initial entrance to the parking area a bit tight.

Staff & Service
The staff at this hotel consistently receives exceptional praise for their friendliness, professionalism, and helpfulness. Guests frequently highlight their willingness to go "above and beyond" to ensure a pleasant stay. The check-in process is often described as quick and efficient, with staff being very welcoming and accommodating. Many reviews commend the staff's attentiveness to guest needs, their ability to resolve issues promptly, and their genuine desire to make guests feel like part of the family. The housekeeping staff is also noted for their thoroughness and pleasant demeanor.

Additional Information
The hotel is noted for its pet-friendly policy, accommodating guests traveling with their animals, though some guests have mentioned a non-refundable pet fee. For members of the IHG rewards program, the hotel staff are attentive to recognizing membership status and offering associated benefits. A unique and appreciated feature is the provision of a hot cocoa bar with various inclusions, adding a special touch to the guest experience. Furthermore, the hotel's housekeeping department has been commended for its integrity, with instances of lost valuable items being promptly found and returned to guests.