Holiday Inn Express Perth by IHG

The hotel distinguishes itself with its exceptional staff and a genuinely dog-friendly environment, ensuring guests feel profoundly welcomed and valued from the moment they arrive. Its strategic location near major routes makes it an ideal stopover for road trippers and those exploring the region, offering both convenience and accessibility. The consistent praise for its complimentary breakfast and abundant free parking highlights the excellent value provided. This establishment is particularly well-suited for families seeking comfortable and clean accommodations, business travelers needing efficient services and reliable connectivity, and especially pet owners who appreciate the thoughtful provisions for their companions. To maximize your experience, guests suggest confirming the specific dog policy beforehand and taking full advantage of the included breakfast and convenient parking.

Facilities & Amenities
Guests frequently commend the hotel's practical facilities and amenities that enhance their stay. The availability of free Wi-Fi throughout the property is highly appreciated, ensuring guests can stay connected. Many reviews highlight the convenience of a coffee machine or hot drinks station, offering complimentary beverages all day. Rooms are equipped with useful items such as USB ports, an iron and ironing board, and a fan, which is particularly valued given the lack of air conditioning. While a lift is available, some guests have experienced it being out of order, causing inconvenience, especially for those on higher floors. The hotel also features a bar, though some guests found the selection limited or prices high. A play area is available, which is a plus for families.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its cleanliness, with many guests describing rooms as spotless and immaculately maintained. Comfortable beds are a recurring highlight, often noted for their generous size and the provision of a choice of pillows, ensuring a restful night's sleep. The showers are generally praised for being powerful, though some guests reported issues with low water pressure in certain rooms or difficulties with accessible showers lacking a step-up or curtain. Noise levels are typically low, contributing to a quiet environment. However, some rooms have been described as a bit dark, and issues with radiators being difficult to control or positioned inconveniently under a desk were mentioned. A few guests also noted that rooms could feel warm, and some carpets appeared worn or sticky.

Dining & Food Quality
The complimentary breakfast is a significant draw for many guests, offering a buffet style with a good variety of hot and cold options, including cereals, fruit, and sometimes vegan choices like vegetarian sausages upon request. The food is generally described as fresh and hot, with staff diligently replenishing items. However, the breakfast area can become quite crowded, and some guests noted that the hot food was not always warm enough, or that popular items like croissants and eggs ran out quickly. The coffee machine sometimes produced watery milk, which was a minor disappointment for some. While the hotel does offer a bar and serves meals like pizza and chips, some guests found the bar menu limited and the prices expensive, leading them to seek dining options elsewhere.

Location & Accessibility
The hotel's location is widely praised for its convenience, particularly for travelers utilizing the A9, establishing it as an excellent stopover point for journeys north or south. A significant advantage is the ample free parking available on-site, which guests find easy to access and secure, although some noted the entrance can be a bit tricky to locate initially. The immediate proximity to a pub and restaurant next door is a major benefit, providing convenient dining and social options without needing to travel far. For guests wishing to explore, a bus stop is conveniently located nearby, offering straightforward access to the city centre, which is otherwise a moderate walk. Additionally, the hotel's setting near a gas station and local supermarkets further enhances its practicality for various guest needs.

Staff & Service
The staff at the hotel consistently receive outstanding praise, being described as exceptionally friendly, helpful, and attentive across all departments. Guests frequently highlight their professionalism and genuine willingness to go above and beyond to ensure a pleasant stay, from providing early breakfast for departing guests to assisting with luggage and offering comprehensive local information. The check-in and check-out processes are consistently noted for being quick and efficient, contributing to a seamless experience. Many reviews commend the staff's welcoming demeanor and their ability to handle guest requests and even challenging situations with remarkable grace. This unwavering dedication to excellent customer service is a pervasive theme throughout guest feedback, making visitors feel genuinely valued and contributing significantly to a positive overall experience.

Additional Information
A notable and frequently praised aspect of the hotel is its comprehensive dog-friendly policy, making it a popular choice for pet owners. Guests traveling with their companions appreciate the thoughtful provisions, such as a blanket and water bowl provided directly in the room. However, it is important for pet owners to be aware of the specific pet charge associated with bringing a dog, which some found to be on the higher side compared to other establishments. While the hotel accommodates dogs at breakfast, some guests noted challenges with the designated dog-friendly tables, as these limited spots were occasionally occupied by guests without pets, leading to waiting times. Additionally, the hotel offers 24-hour food service, including items like pizza and chips, providing a convenient dining option at any time.