Holiday Inn Express Fall River North By Ihg

The hotel is widely recognized for its complimentary hot breakfast and its pet-friendly policy, making it a notable choice for many travelers. Guests frequently highlight the friendly staff, the overall cleanliness of the property, and the comfortable beds as key aspects of their stay. Its convenient location near major highways and local attractions also makes it an appealing option. This hotel is particularly well-suited for families seeking a comfortable base with breakfast included, pet owners traveling with their companions, and business travelers needing easy access to the area. Sightseers will also find the location beneficial for exploring. To ensure a smooth experience, it is advisable to confirm pool availability prior to arrival, as this amenity is sometimes undergoing maintenance, and be prepared for potential elevator issues, which are occasionally reported.

Facilities & Amenities
The hotel offers a range of facilities and amenities designed to enhance guest comfort, though some aspects receive mixed feedback. The indoor pool is a significant draw for many, especially families, with guests appreciating its cleanliness and heated water; however, numerous reviews indicate it is frequently closed for maintenance, or that it can be chilly, lack towels, or have ventilation issues. The fitness center is generally well-regarded, described as well-equipped, clean, and featuring new equipment, though some guests desire more weight options. While the laundry room is available and functional, the elevators are a recurring concern, often reported as broken, noisy, or out of service, causing inconvenience for guests, particularly those on higher floors. Rooms are equipped with microwaves, mini-fridges, and TVs, with free Wi-Fi generally available, though some report intermittent service. A small market and 24/7 coffee/tea in the lobby add to the convenience.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness, with many guests describing rooms as spotless, clean and cozy, and nicely appointed. The beds are consistently highlighted as comfortable and heavenly, ensuring a restful sleep, though a few guests found them too soft or lumpy. Pillows receive mixed reviews, with some finding them comfy and others less so. While many bathrooms are noted as nice and clean with good hot showers and water pressure, specific issues are frequently reported, including slow drains, lack of exhaust fans, dirty floors, hairs, and even rust or holes in the shower area. Some rooms are described as spacious and modern, but a notable number of reviews mention persistent cigarette smoke smells, musty odors, or outdated elements like stained carpets and poorly insulated windows that allow outside noise to penetrate.

Dining & Food Quality
The complimentary breakfast is a major highlight for most guests, consistently praised for its variety, quality, and the inclusion of hot options such as scrambled eggs, sausage links, and hash browns. Many appreciate that the food is fresh and well-stocked, with staff often ensuring items are replenished promptly. The coffee available in the lobby 24/7 is a convenient touch, though some find the breakfast coffee quality lacking. While the breakfast receives overwhelmingly positive feedback, some guests note that the turkey sausage is not always well-received, and a few instances of cold food or slow replenishment were reported. The hotel does not appear to offer other on-site dining options beyond breakfast, which some guests found to be a limitation, particularly for late-night meals.

Location & Accessibility
The hotel's location is frequently cited as a significant advantage, offering easy access to major highways and being conveniently situated for various local attractions and events. Guests appreciate its proximity to Fall River "The Narrows," Newport, and other points of interest, making it ideal for both leisure and business travel. The parking facilities are consistently described as ample, well-lit, and free, contributing to a hassle-free arrival and departure experience. While the hotel is generally considered to be in a quiet area, some rooms facing the highway may experience road noise. A few guests noted that the immediate surroundings are somewhat isolated, with limited restaurants or other amenities within walking distance, necessitating a short drive for dining or shopping.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlight the front desk staff for their welcoming demeanor, quick check-in process, and willingness to accommodate requests, such as early check-ins or extra pillows. The housekeeping team is also commended for their attentiveness and for keeping rooms clean and orderly. The hotel's pet-friendly service is a notable positive, with staff often going above and beyond to make furry companions feel welcome, even offering treats. However, some guests reported negative interactions with specific staff members, describing them as rude or unhelpful, particularly concerning communication issues or specific requests. Overall, the staff's dedication to providing a positive experience is a recurring theme.

Additional Information
Several guests reported significant issues with the hotel's deposit policy, noting that a $100 refundable deposit was charged upon check-in but was not promptly refunded, leading to frustration and extended holds on their accounts. While the hotel generally maintains a non-smoking policy, numerous reviews indicate a persistent cigarette smoke smell in various rooms, suggesting a challenge in enforcing this rule. The availability of hot water for showers was another recurring concern, with some guests experiencing lukewarm or completely cold water, particularly during peak times. Although the hotel is generally pet-friendly, some guests were unexpectedly denied check-in with their pets due to un-updated policies on booking sites. Isolated incidents of lost items not being returned by housekeeping were also mentioned, highlighting areas for improvement in guest services.