Holiday Inn Berlin - City West By Ihg

The hotel offers a memorable stay, distinguished by its wellness area, which includes a pool and sauna, often praised for being uncrowded and providing a relaxing escape. Guests consistently highlight the friendly and helpful staff, clean and spacious rooms, and a varied and delicious breakfast as key strengths. This hotel is particularly well-suited for business travelers due to its proximity to a major industrial area and excellent transport links, while couples can enjoy a quiet retreat. Families also find it accommodating, with benefits such as free stays or meals for children and available interconnecting rooms. To enhance your visit, guests suggest utilizing the efficient public transport connections for city exploration and being mindful of the additional costs for parking and in-room water.

Facilities & Amenities
The hotel features a wellness area with a pool and sauna, which many guests appreciate for relaxation and good value, often finding it pleasantly uncrowded. However, some visitors have noted that the pool water can be quite cold, and the sauna or steam bath may occasionally be out of order or not adequately heated. Concerns about the wellness area appearing dated, moldy, or lacking proper supervision have also been raised. A fitness center is available, though some describe it as small. The lobby is generally seen as beautiful and inviting, with a large covered courtyard that also functions as a restaurant space. While the bar area is considered lovely by many, some guests find it uncomfortable or poorly lit in certain sections. Free Wi-Fi is provided, and snack and drink machines are available for convenience. In-room amenities often include a kettle for hot beverages, a small fridge, a safe, and an iron with an ironing board.

Cleanliness & Room Comfort
Most guests find their rooms to be clean and tidy, with some describing them as absolutely spotless. However, a notable number of reviews indicate that rooms may not always be "deep clean," citing issues such as dust under beds, hair in showers, or dirty toilets. While many rooms are praised for being spacious, comfortable, and well-furnished, with some appearing modern or recently renovated, a significant portion of feedback suggests that rooms are dated, worn out, or in need of renovation, featuring older furniture and chipped surfaces. Comfortable beds are frequently highlighted for ensuring a good night's sleep, though some guests find single beds to be very small or mattresses too firm. Bathrooms are generally clean but often described as dated, typically featuring bathtubs (sometimes with old shower curtains) and poor drainage. Reports of mold or unpleasant smells in bathrooms also occur. Rooms are generally quiet, with minimal noise from adjacent rooms, though some guests have experienced noise from housekeeping or between rooms.

Dining & Food Quality
The breakfast buffet is a consistent highlight, frequently described as delicious, varied, rich, and sensational, offering a wide selection of food and beverages, including popular items like pancakes and fresh honeycomb. Despite its quality, the breakfast area can become very busy and crowded, leading to long queues at the coffee machines, which are often insufficient for the number of guests. Some visitors find the breakfast overpriced for the variety, and there are occasional comments about the quality of bread or the use of canned fruit salad. The hotel restaurant generally receives positive remarks for its good food and tasty meals, with specific dishes like burgers and rump steak being well-received. However, some guests have found the food, particularly for group buffets, to be tasteless, overcooked, or of poor quality. The bar is considered a pleasant space, but many guests report rude, unfriendly, or slow service, with extended waiting times for drinks. Concerns about overpriced drinks and early closing hours have also been raised.

Location & Accessibility
The hotel's location is widely appreciated for its excellent access to public transport, being just a short walk (approximately 3 to 7 minutes) from the U-Bahn station (U7 Rohrdamm) and various bus stops. This connectivity allows for convenient travel to the city center and other attractions. While situated in a quiet area and adjacent to Jungfernheide Park, many guests note that the hotel is quite far from the city center and major tourist hotspots, often requiring a 30-45 minute U-Bahn journey. The immediate surroundings are characterized as industrial, with limited nearby restaurants, cafes, or shops, and some guests find the walk to the U-Bahn at night to be poorly lit. Parking is available in an underground garage, but it is frequently described as expensive. While free street parking can sometimes be found nearby, it is often challenging to secure, and the garage has height restrictions that may not accommodate larger vehicles.

Staff & Service
Most guests commend the staff for being friendly, helpful, polite, attentive, and accommodating, particularly at the reception and during breakfast service. Many highlight the excellent service and a warm welcome received upon arrival. However, experiences with check-in and check-out vary, with some reporting quick and easy processes, while others encounter slow, overwhelmed, or disorganized reception staff, leading to considerable waiting times. The bar staff receives mixed feedback; some are described as cheerful, but many guests report rude, unfriendly, or slow service, resulting in long waits for beverages. Housekeeping is generally efficient in maintaining cleanliness, but some guests mention issues such as early knocking on departure day, entering rooms without waiting for a response, or being unapproachable for requests. A notable number of guests express disappointment with the overall service, describing it as "catastrophic," "unprofessional," or "unfriendly," with some staff appearing disinterested or unsupported. Language barriers are also occasionally reported.

Additional Information
Many guests consider the hotel to offer good value for money, especially given the range of facilities available. However, some find it overpriced for the overall quality or its location, particularly due to various extra charges. Frequently mentioned additional costs include overpriced bottled water in rooms and expensive parking fees. There is also an energy surcharge applied per night. The hotel is considered family-friendly by some, with benefits such as children eating free at breakfast and the availability of interconnecting rooms. One guest's experience suggests a pet-friendly policy, as they planned to return with their dog. While some areas appear modern, many reviews indicate that the hotel is generally dated and in need of renovation. Guests have also noted that smokers tend to gather at the entrance/exit, as there is no dedicated smoking area.