Hilton Garden Inn Portland/Beaverton

The hotel's convenient location near major freeways, shopping centers, and diverse dining options, coupled with its exceptionally friendly and helpful staff, consistently emerges as its most memorable and praised feature. Despite some guests noting that the building is showing its age or that certain facilities appear outdated, the unwavering dedication of the staff and the hotel's prime accessibility make it a reliable choice for many. It is particularly well-suited for business travelers seeking a quiet yet connected base, families attending local events or visiting relatives, and individuals with medical appointments due to its close proximity to a hospital. Pet owners also find the hotel accommodating. To enhance your stay, it is advisable to confirm breakfast inclusions, as it is often an additional cost, and to promptly inspect your room upon arrival for any potential maintenance issues, as some older fixtures have been noted.

Facilities & Amenities
The hotel offers a range of facilities and amenities designed to enhance guest comfort and convenience. Many guests appreciate the well-equipped fitness center, which provides ample options for exercise, though some noted that part of it was under construction without prior notice. Rooms are typically furnished with a mini fridge, microwave, and a large TV with Netflix, adding to the in-room experience. While free Wi-Fi is available, some guests have reported intermittent connectivity issues. The lobby features a bar and food options, though some found the menu limited or the bar occasionally closed. Guests also benefit from on-site laundry facilities with washers and dryers. However, a frequently mentioned point of feedback is the absence of a swimming pool or hot tub, which many guests missed. Additionally, some experienced inconvenience due to the elevator being out of service at times, and noted that snacks and drinks in the lobby can be expensive.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied, though many found their rooms to be generally clean and spacious. The comfortable beds and pillows are frequently highlighted as contributing to a restful night's sleep. Rooms often include a Keurig coffee maker and a large TV with Netflix, enhancing the in-room amenities. However, a significant number of reviews point to maintenance concerns, such as worn carpets, broken shower fixtures, corroded toilet seats, and non-functional thermostats. Some guests reported issues with noise levels, either from outside or from loud HVAC units, and occasional problems with hot water availability or low water pressure in the shower. While some rooms were praised for being quiet with thick walls, others experienced issues like ants or general signs of disrepair, indicating an inconsistency in room condition. Housekeeping consistency was also a concern for some, with rooms not being serviced or restocked as expected.

Dining & Food Quality
The hotel provides dining options, including breakfast and a lobby bar with food, but guest feedback on dining and food quality is highly mixed. While some guests found the breakfast to be good, delicious, and offering a good selection, many others felt it was not worth the price or described it as barely adequate, citing issues like dried eggs, burnt bacon, or freezer-to-table French toast. There are frequent complaints about the high food prices and the fact that breakfast is not included in the room rate, often costing an additional $15. Some guests experienced slow service at breakfast, with food arriving cold or orders being incorrect. The bar and restaurant menu is often described as limited, and some guests noted that the bar was occasionally closed or lacked a happy hour. Issues like moldy yogurt and watered-down orange juice were also reported, suggesting inconsistencies in food quality and presentation.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, offering easy access to freeways (26 and 217), numerous restaurants, and shopping areas. Guests appreciate its quiet area despite being close to urban conveniences, making it suitable for various travel purposes. It is also conveniently situated near a hospital, which is beneficial for guests with medical appointments. The hotel provides ample parking, which is generally free, though some guests found the parking spots tight. However, some reviews indicate that the hotel can be difficult to find due to its placement behind a fitness center, requiring navigation through its parking lot. There were also concerns about the security of the parking lot, with reports of side entrances not working and a few instances of car break-ins, despite the overall feeling of a safe neighborhood.

Staff & Service
The staff and service at the hotel receive overwhelmingly positive feedback, frequently described as friendly, helpful, pleasant, and efficient. Guests consistently praise the wonderful employees across all departments, from the front desk staff to the kitchen and dining staff, and especially housekeeping. Many appreciate the quick check-in process and the staff's willingness to accommodate requests, including early check-in and late check-out. Specific individuals are often highlighted for their exceptional customer service, making guests feel welcomed and cared for, even during challenging situations like severe weather. However, there are some notable exceptions, with a few guests reporting instances of unfriendly or disinterested staff, particularly during check-in or when addressing concerns. Some experienced significant delays during check-in due to system errors, and there were recurring complaints about inconsistent housekeeping service, with rooms not being cleaned or restocked as expected.

Additional Information
Guests should be aware of several important details that may impact their stay. The hotel maintains a pet-friendly policy, though a significant pet fee is applied, and some guests noted challenges in finding suitable outdoor areas for pets. While the hotel states a housekeeping policy of servicing rooms every other day, many guests reported inconsistencies, with rooms not being cleaned or amenities replenished as scheduled, even upon request. Some guests experienced considerable frustration due to system errors that caused prolonged check-in delays and intermittent internet outages. There were also reports of issues with refunds and unauthorized charges on credit cards. Additionally, some rooms have AC temperatures locked at certain settings, and some guests noted the absence of drinking water provided for guests. On a positive note, some rooms feature helpful safety bars in the showers.