Hilton Garden Inn Kalispell

The hotel is widely recognized for its modern design and spacious, clean rooms, offering a comfortable stay for a variety of guests. Its unique feature is the integrated on-site restaurant and casino, providing entertainment and dining convenience without leaving the property. This makes it an excellent choice for families seeking a fun and accessible getaway, with amenities like the pool, and for business travelers who appreciate the well-maintained facilities and convenient location. Couples can also enjoy the dining and entertainment options for a relaxing escape. Guests consistently highlight the hotel's commitment to cleanliness and the generally friendly and helpful demeanor of the staff. To ensure the best experience, it is advisable to confirm the operational status of all amenities, especially the pool and restaurant, as renovations have sometimes impacted availability. Additionally, be aware that breakfast is typically not complimentary and incurs an extra charge.

Facilities & Amenities
The hotel offers a range of facilities designed for guest comfort and entertainment. The pool is a popular feature, often described as warm and clean, providing a great recreational option, especially for families. While the hot tub is noted for its size, several guests reported it being cold or out of service, which was a disappointment. For those seeking to maintain their fitness routine, the hotel provides a fitness center that is well-equipped and kept spotless, though some noted it is split into two rooms. An on-site casino and bar add to the entertainment options, though their operating hours can vary. Guests generally appreciate the availability of free Wi-Fi throughout the property and the inviting lobby area with comfortable seating. However, some guests expressed disappointment regarding the lack of an EV charger and the inconsistency of the advertised shuttle service.

Cleanliness & Room Comfort
Guests frequently commend the hotel for its exceptional cleanliness, noting that rooms, hallways, and the lobby are consistently well-maintained. The spacious rooms are a highlight, offering ample space for relaxation, and many guests praise the comfortable beds and high-quality linens that contribute to a restful night's sleep. While most rooms are described as quiet, some guests reported issues with thin walls allowing noise from neighboring rooms or a noisy air conditioning unit. A few isolated incidents mentioned concerns such as a cold draft from an external gap, dirty sheets, or a bathroom with a mildew smell or dirty vent. The presence of hot water is consistently noted as immediate and reliable. Some guests found the pillows uncomfortable or noted that windows do not open, which was a minor inconvenience for those preferring fresh air.

Dining & Food Quality
The hotel features an on-site restaurant, Freestone, which receives high praise for its delicious food and overall quality, often described as a phenomenal dining experience. However, feedback on breakfast is mixed and frequently a point of contention. Most guests note that breakfast is not complimentary and comes with a significant charge, which many find surprising given the hotel's standard. The breakfast quality itself varies, with some guests finding it great and well-prepared, while others describe it as mediocre, lacking variety, or having items like hard waffles or poor-tasting eggs and sausage. Issues with food replenishment and slow service during breakfast hours were also reported. The bar and restaurant hours were sometimes inconvenient for guests, and some noted a lack of coffee availability for conference events.

Location & Accessibility
The hotel boasts a convenient location, placing guests close to various attractions and amenities within the town. Many guests appreciate its proximity to restaurants within walking distance, making dining out easy. It is also noted for being situated near a small municipal airport, which offers unique views of planes taking off and landing, appealing to some guests, though others found the airport noise occasionally disruptive. While the hotel is a popular choice for those visiting Glacier National Park, it is important to note that the park's west entrance is approximately an hour's drive away. The hotel's parking facilities are generally ample, and its position on a main road provides easy access for travelers, including those with trailers.

Staff & Service
The staff at the hotel generally receives high praise for being friendly, helpful, and attentive, contributing positively to the guest experience. Many guests highlighted specific individuals for their exceptional customer service, including assistance with early check-ins and accommodating special requests. The check-in process is often described as quick and efficient. However, there are instances of mixed feedback, with some guests reporting unwelcoming or unprofessional interactions, including issues with communication, perceived lack of care, or slow service at the front desk. Some guests also experienced difficulties with reservation management, such as overbookings or unhonored requests for specific room types. Despite these isolated concerns, the overall sentiment points to a dedicated team striving to provide a positive stay.

Additional Information
Guests should be aware of several important details that may impact their stay. The hotel has a strict cancellation policy, with some guests reporting being charged for unstayed nights even due to unforeseen circumstances, highlighting a lack of flexibility. There have been instances of overbooked rooms, leading to guests not receiving their reserved accommodations upon arrival, which caused significant frustration. The pet policy has caused concern for some, with reports of rooms smelling of pets despite requests for pet-free spaces, and observations of pets in dining areas, raising hygiene questions. While the hotel has undergone renovations, this has sometimes led to temporary closures of amenities like the pool or restaurant, and guests advise confirming availability beforehand to avoid disappointment. Some loyalty program members expressed disappointment that benefits, such as complimentary breakfast or food and beverage credits, were not consistently honored, contrary to their expectations.