Hilton Garden Inn Billings

The hotel consistently impresses guests with its friendly staff and a generally clean and well-maintained environment, making it a reliable choice for various types of travelers. Its signature feature is the welcoming atmosphere combined with a convenient location that offers easy access to local amenities and the interstate. The hotel is particularly well-suited for business travelers due to its comfortable work setups and convenient airport shuttle service, ensuring a productive stay. Road trippers and travelers passing through find it an ideal stop for a comfortable overnight stay, appreciating its accessibility. Families can enjoy the indoor pool and the hotel's pet-friendly options, while couples might appreciate the on-site dining and inviting outdoor fire pit for relaxation. To enhance your stay, guests recommend confirming specific room amenities upon check-in, as some minor issues have been noted, and it's advisable to be aware that breakfast is an additional cost.

Facilities & Amenities
The hotel offers a range of facilities and amenities designed to enhance guest comfort and convenience. Many guests appreciate the presence of an indoor pool and hot tub, providing relaxation and recreation, though some note that the pool can be small and the hot tub temperature inconsistent, with closing times sometimes feeling abrupt. A fitness center is available, but some guests reported issues with broken treadmills. The lobby is frequently praised for being attractive and offering various private seating areas, ideal for work or unwinding. Other conveniences include free Wi-Fi, a refrigerator in rooms, and an inviting outdoor sitting area with a fire pit for summer evenings. Guests also benefit from laundry facilities, ice machines, and vending machines. While generally well-maintained, one elevator was occasionally reported to be out of service, leading to longer waits.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is generally positive, with many describing rooms as clean and well-organized. Most guests report comfortable beds and nice pillows, ensuring a restful sleep, though a notable number of reviews mention hard beds or uncomfortable mattresses. Rooms often feature a large work desk and a comfortable chair with good lighting, catering well to business needs. A small refrigerator is a welcome addition for storing personal items. However, some guests have reported significant issues with dirty bathrooms, including hairs and uncleaned fixtures, and some rooms appeared unvacuumed. A few reviews mentioned outdated rooms that felt dimly lit, and issues with noisy AC units or torn shower curtains. Housekeeping consistency was also a concern for some multi-day stays.

Dining & Food Quality
The hotel features an on-site restaurant and bar, providing convenient dining options for guests. Many appreciate not having to leave the property after a long day, with the restaurant offering both a buffet and cooked-to-order breakfast options. The quality of the breakfast receives mixed reviews; while some guests praise it as excellent with good variety, others find it lacking in selection or quality, specifically mentioning poor fruit. A recurring point of feedback is that breakfast is not free and incurs a significant per-person charge, which surprises and disappoints many guests who expect it to be included. Room service is also available, though some guests experienced issues with the QR code system for ordering. The snack area at the front desk is noted as being well-stocked.

Location & Accessibility
The hotel boasts a highly convenient location, situated close to the Interstate yet far enough to avoid excessive noise. This makes it an ideal stop for travelers. Guests frequently highlight the ease of access to numerous restaurants within walking distance, including popular spots like Old Chicago and Jake's Bar & Grill, providing ample dining choices. The hotel is also well-placed near various shopping opportunities and casinos, offering entertainment options. A significant advantage is the excellent airport shuttle service, which is consistently praised for its efficiency and the friendliness of its drivers. For those traveling with larger vehicles, truck with trailer parking is available, adding to the hotel's accessibility for a wider range of guests.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and attentive service. Many guests highlight the quick check-in process and the staff's ability to remember frequent visitors, creating a welcoming atmosphere. They are often described as courteous, accommodating, and proactive in assisting with various requests, such as lost items or room preferences. However, there are isolated instances of negative feedback, with some guests reporting encounters with staff members who were perceived as rude, argumentative, or uninterested, particularly concerning specific policy issues or complaints. Despite these few exceptions, the overwhelming sentiment is that the team provides excellent customer service, contributing significantly to a positive guest experience.

Additional Information
Several important details enhance or impact a stay at this hotel. The pet-friendly policy is appreciated by many, though some guests have reported confusion or disputes regarding the associated fees, and occasional issues with room cleanliness when pets are involved. The hotel offers laundry facilities, which is a convenient amenity for longer stays or road trippers. Guests should be aware of certain hotel policies, such as age restrictions for unaccompanied minors in the lobby and the requirement for online reservations for specific rates, which can sometimes lead to frustration. While generally well-maintained, some guests experienced issues with in-room TVs not functioning correctly. Additionally, there have been reports of staff entering rooms without sufficient notice, which can be unsettling for guests.