Hotel Hills Sarajevo Congress & Thermal Spa Resort

This hotel is widely recognized for its extensive spa and pool facilities, including a thermal spa and water park, making it a popular choice for families seeking entertainment and relaxation. Guests frequently commend the hotel's spacious rooms and the diverse, high-quality breakfast offerings. While the staff generally receives praise for their politeness and helpfulness, some guests noted inconsistencies in service. The hotel's comprehensive amenities, such as the kids' playground and conference center, cater to a variety of needs, appealing to both leisure travelers and business travelers. To ensure a comfortable stay, guests sensitive to smoke should request a non-smoking room, as indoor smoking is occasionally reported in public areas. It is also advisable to clarify any potential extra charges for pool amenities like sunbeds upon arrival, especially during peak times.

Facilities & Amenities
The hotel boasts impressive spa and pool facilities, including large indoor and outdoor pools, a thermal spring, and various saunas, which are a major draw for guests. A well-equipped fitness center is also available for those wishing to maintain their workout routine. The kids' playground, known as Kinderland, is a popular feature for families, though some guests noted it often requires an additional fee. While free Wi-Fi is provided, some reviews indicate inconsistent connection quality. The hotel also features a significant conference center, accommodating various events. Ample free parking is a considerable advantage, and guests appreciate the convenience of shops on the ground floor and a bar within the premises. However, recurring feedback highlights a need for better maintenance and cleanliness in some pool areas, with reports of visible mold or outdated aspects.

Cleanliness & Room Comfort
Guests frequently praise the spacious rooms, often describing them as clean and comfortable, contributing to a pleasant stay. The comfortable beds are consistently highlighted, ensuring a restful night's sleep. Rooms typically come equipped with bathrobes and slippers, though some guests reported issues with their condition or availability. While many found the rooms to be quiet, some experienced noise from events like weddings or parties, and others noted thin walls that allowed sound from adjacent rooms. Proximity to the airport also leads to occasional airplane noise, though this was often manageable. Despite general positive feedback on cleanliness, some reviews mentioned specific issues such as dirty bathrooms, stained linens, dust in corners, or non-functioning lights, suggesting a need for more consistent attention to detail and occasional renovation of outdated furniture or bathrooms.

Dining & Food Quality
The breakfast at the hotel consistently receives high praise for its variety, freshness, and overall quality. Guests frequently commend the extensive buffet, which offers a wide array of options, including both savory and sweet dishes, ensuring there is something for every palate. However, feedback on other dining experiences, such as lunch and dinner, is more mixed. While some guests found the food quality to be good, others described it as average, limited in choice, or repetitive. The restaurant atmosphere can sometimes be criticized for being crowded, especially during peak times or events. There are also mentions of a lobby bar and a wellness area cafe providing additional food and beverage options. Some guests reported slow service or organizational issues, particularly when the hotel was hosting large events.

Location & Accessibility
The hotel's location is a significant advantage for travelers seeking proximity to the airport, being less than a ten-minute drive away, and the War Tunnel. However, it is situated a considerable distance from the city center and Old Town Sarajevo, typically requiring a 20 to 30-minute taxi ride or public transport. A tram stop is conveniently located within walking distance, offering access to the city's main attractions. A major benefit for guests arriving by car is the availability of large and free parking facilities, though these can become crowded during hotel events. The surrounding area is described as a green oasis, with a shopping center and other amenities nearby, providing convenience for daily needs. Some guests, however, noted that the immediate surroundings could benefit from improved maintenance and cleanliness.

Staff & Service
The hotel staff generally receives positive feedback for being friendly, professional, polite, and helpful. Many guests specifically highlight the excellent service provided by the reception staff and housekeeping, who are often commended for their attentiveness and willingness to assist with requests. The check-in process can sometimes be perceived as chaotic or slow, particularly during busy periods, with some guests noting staff appearing stressed. In the dining areas, service is often described as attentive, though some guests reported instances of slow or less responsive service. While the majority of interactions are positive, a few reviews mention isolated incidents of staff being unhelpful or encountering a language barrier. Overall, the staff's dedication to providing a good guest experience is a recurring theme, despite occasional inconsistencies.

Additional Information
A notable point for guests is the hotel's smoking policy, which permits smoking indoors in various public areas, including the lobby and bar, and even near the kids' playground. This aspect is a significant concern for non-smokers and families. Guests should also be aware that while bathrobes are provided in rooms, they are generally not allowed in public areas leading to the spa or pools, which many found inconvenient. Furthermore, there are reports of extra charges for sunbeds at the pool and issues with pool security or the management of guest behavior. The popular Kinderland (kids' area) often incurs an additional fee, which some guests found unexpected. A general theme across reviews is the need for better maintenance and refurbishing throughout the hotel, particularly in older areas like the pool and some rooms. The hotel frequently hosts events, such as weddings and conferences, which can lead to crowds and increased noise levels, impacting the overall guest experience. While Wi-Fi is available, some guests reported inconsistent or slow connection speeds.