Hilas Thermal Resort & Spa

This hotel is widely celebrated as a premier family-friendly thermal destination, offering a welcoming atmosphere and a focus on guest satisfaction. Its signature feature is its comprehensive thermal facilities, complemented by a strong emphasis on cleanliness and high-quality dining. Guests consistently highlight the spacious and comfortable accommodations, along with the attentive and friendly service provided by the staff. It is an ideal choice for families seeking a relaxing and entertaining getaway, as well as couples looking for a peaceful retreat. To enhance your stay, consider taking advantage of the diverse dining options, and be prepared for a lively atmosphere with regular live music performances.

Facilities & Amenities
The hotel offers a range of facilities designed for relaxation and recreation, including various thermal pools, indoor pools, and a seasonal aquapark which is particularly popular with children. While many guests find the pool temperatures ideal, some note that the thermal water is not as hot as expected, describing it as lukewarm. The hammam and sauna facilities are available, though some guests find the hammam to be small. The hotel also provides a fitness center, though some express concerns about children using the equipment unsupervised. Wi-Fi is available, primarily in common areas, and while minibars are present in rooms, their pricing is often a point of contention.

Cleanliness & Room Comfort
Guests consistently commend the hotel's high standards of cleanliness throughout the property, from the common areas to the individual rooms. The rooms are frequently described as spacious and comfortable, providing a relaxing environment for guests. Many appreciate the comfortable beds and the overall tidiness of the accommodations. However, some guests have reported issues with the jacuzzi cleanliness in specific rooms and a peculiar lack of cold water in the room bathrooms and WCs. Despite these minor points, the general consensus is that the rooms are well-maintained and conducive to a pleasant stay.

Dining & Food Quality
The hotel receives widespread praise for its dining experience, with guests frequently highlighting the delicious and varied food options. The open buffet for both breakfast and dinner is noted for its quality, often described as having a homemade taste. Many appreciate the diverse selection of dishes, including meat and chicken options, salads, and desserts. An afternoon tea time with snacks is also a popular feature. The restaurant atmosphere is enhanced by regular live music performances, which guests find very entertaining. However, some guests express dissatisfaction with additional charges for certain beverages, including water and tea, during meals.

Location & Accessibility
The hotel's location is generally described as being on the outskirts of the city, offering a peaceful and natural environment away from urban noise. While it might be a bit distant from the city center, guests find it easy to reach. This setting makes it suitable for those seeking a quiet retreat surrounded by nature. The hotel provides parking facilities, which guests find convenient. Its position allows for a serene stay, though guests might need to travel to access external restaurants or attractions.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently mention the warm welcome received upon arrival and the staff's willingness to assist with various requests. The reception staff are particularly noted for their pleasant demeanor and efficiency, contributing to a smooth check-in process. Restaurant staff are commended for their service during meals, and housekeeping is appreciated for maintaining clean rooms. Overall, the dedication of the staff to providing excellent service is a recurring positive theme in guest feedback.

Additional Information
Guests should be aware of certain policies and features that distinguish the hotel. There are often additional charges for items such as pool bones, water, and tea, which some guests find unexpected. The hotel features popular live music performances, particularly by a group named Bariton, which significantly enhances the evening atmosphere. For families, a clown show is often provided for children's entertainment. Some guests have noted issues with the lack of a dedicated baby changing room, with facilities sometimes being in the children's play area. Additionally, there have been mentions of torn bathrobes and a lack of cold water in some room bathrooms.