Hidden Ridge Resort

This resort offers a memorable mountain retreat, distinguished by its charming individual cottages and a signature outdoor hot tub with stunning mountain views. It provides a unique village-like atmosphere, making it an ideal choice for families seeking spacious accommodations and a quiet setting, couples desiring a romantic escape with cozy fireplaces, and skiers or hikers looking for a relaxing soak after a day on the slopes or trails. Many guests appreciate the in-room fireplaces with complimentary firewood, adding to the cozy ambiance. While the resort is praised for its convenient location just outside the main town, some units show signs of age and inconsistent cleanliness. To enhance your stay, consider requesting an upper-floor unit to minimize noise from neighbors, and be sure to take full advantage of the complimentary bus passes for easy access to downtown.

Facilities & Amenities
The resort offers a range of facilities designed to enhance the guest experience. The outdoor hot tubs and sauna are highly praised, often highlighted for their incredible mountain views, though some guests note the larger pool is not always heated and the hot tubs can become crowded. Many units feature kitchenettes or full kitchens, which are generally well-equipped, allowing guests the convenience of preparing their own meals. BBQ grills are also available for guest use. For added comfort, fireplaces are present in rooms, with free firewood provided. Guests appreciate the complimentary hot cocoa and coffee bar in the lobby. While parking is ample, including heated underground options, it can be tight for larger vehicles or during peak times. Laundry facilities are on-site, though some find them limited.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is varied. Many describe the rooms as spacious and comfortable, with cozy beds ensuring a restful sleep. However, a significant number of reviews point to the units being dated and showing signs of wear and tear, including stained carpets, nicks on walls, and mold in some bathrooms. Some guests reported issues with dust and cobwebs, suggesting a need for deeper cleaning. Noise is a recurring concern, with many guests experiencing disturbances from thin walls, allowing sounds like footsteps and conversations from adjacent or upper units to be easily heard. The presence of in-room fireplaces, while appreciated, sometimes leads to a lingering smoke smell in some units.

Dining & Food Quality
The resort does not offer on-site dining options, meaning breakfast and other meals are not provided. Guests are encouraged to utilize the full kitchens or kitchenettes available in many units, which are typically well-stocked with cooking utensils and appliances, enabling them to prepare their own meals. The availability of BBQ grills further supports self-catering. For those wishing to dine out, the main town is a short drive or bus ride away. A complimentary hot cocoa and coffee bar is available in the lobby, offering a warm welcome or a quick pick-me-up.

Location & Accessibility
The resort boasts an excellent location, situated just outside the bustling main town, offering a quiet and serene environment with beautiful mountain views and opportunities to spot wildlife. It provides a perfect balance of seclusion and accessibility. Guests highly value the complimentary bus passes for the Roam bus service, with a convenient stop right at the resort, making travel to downtown Banff and various attractions effortless without the need for a car. While some guests enjoy walking to town, it is generally considered a bit far, especially at night. Parking is available, including heated underground options, though it can be challenging to find a spot close to units, particularly for larger vehicles or during busy periods.

Staff & Service
The staff at the resort consistently receive high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the professional and accommodating service provided, from efficient check-in processes to quick responses to guest requests. The team is often commended for proactively addressing issues, such as offering room changes due to noise or cleanliness concerns. The resort's pet-friendly service is particularly appreciated, with staff providing special amenities like dog beds and bowls. Guests also note the staff's assistance with providing free firewood for in-room fireplaces and offering guidance on local transit, contributing to an overall positive and welcoming experience.

Additional Information
The resort is notably pet-friendly, providing thoughtful amenities such as dog beds and food bowls in rooms, making it a welcoming choice for guests traveling with their furry companions. A unique and highly appreciated feature is the provision of free firewood for the in-room fireplaces, enhancing the cozy mountain ambiance. Guests benefit from complimentary Roam bus passes, offering convenient and cost-free transportation to and from downtown Banff. Some guests have noted the absence of air conditioning in units, which might be a consideration during warmer months. Additionally, a few reviews mention occasional noise from nearby trains, which can be heard at night. During holiday seasons, the resort may offer special touches like Christmas trees and stockings in units, adding to the festive atmosphere.