Hampton Inn & Suites Portland Tigard

The hotel is frequently praised as a newer and clean property, offering a comfortable stay in a suburban setting. Its signature feature is its convenient location just off the freeway, providing easy access to major shopping centers and local amenities, making it a practical choice for various travelers. It is particularly well-suited for road trippers and business travelers seeking a quiet environment with good connectivity, as well as families who appreciate the available pool and spacious accommodations. Guests consistently highlight the overall cleanliness of the property and the generally friendly demeanor of the staff as significant positives. To ensure a more restful stay, many recommend requesting a room on a higher floor to minimize potential noise from adjacent rooms or hallways. Additionally, while the hotel is pet-friendly, it is advisable to confirm pet fees upon booking and be prepared with your own pet waste bags.

Facilities & Amenities
The hotel offers a range of facilities, including an indoor pool and jacuzzi, which are popular among guests, especially families. However, feedback on these facilities is mixed, with some reporting the pool area can be dirty, the jacuzzi often closed for maintenance, or that pool hours are too short. A fitness center is available and generally well-regarded, though one guest noted a broken exercise bike. Free Wi-Fi is provided and is typically fast and reliable. Covered parking is a significant perk, though guests occasionally find it full due to large company vehicles or ongoing construction nearby. The hotel also provides ice machines and vending machines, but the on-site snack selection is described as limited and expensive. It is important to note that the hotel does not have an on-site laundry facility for guest use.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably varied. Many guests commend the hotel for being extremely clean and feeling new, with comfortable beds and spacious rooms. However, a significant number of reviews highlight persistent issues with cleanliness, including dirty floors, hair in bathrooms and on sheets, stains on linens, and food remnants left from previous guests. Some bathrooms are described as filthy, with concerns about mold in refrigerators. In-room amenities typically include a microwave and fridge, but some guests reported missing or empty toiletries and cups. Noise is a recurring concern, with many mentioning thin walls allowing sounds from neighboring rooms, hallways, and even construction outside to be easily heard, impacting sleep quality. Some shower doors are noted to slide open, and certain ADA rooms reportedly lack standard grab bars or shower chairs.

Dining & Food Quality
The complimentary breakfast receives highly mixed reviews. Many guests praise the breakfast variety and quality, highlighting options like waffles, omelets, and sausage, and describing it as "good" or "delicious." The breakfast staff, particularly one attendant, is frequently commended for their friendliness and hard work. However, a substantial number of guests report issues such as food items running out quickly, cold hot food, poor quality coffee, and watery juice. Some found the selection limited, especially for healthy or vegetarian options. There is no on-site restaurant or bar for other meals, so guests rely on nearby dining establishments. Despite the inconsistencies, the free breakfast is often seen as a valuable inclusion, though some guests opt for external options due to the quality issues.

Location & Accessibility
The hotel's location is consistently praised for its convenience and accessibility. Situated just off the freeway, it offers easy access for travelers by car. Guests appreciate its proximity to various shopping centers, including Walmart, Costco, Fred Meyer, and Winco, many of which are within a short driving distance or even walking distance for some. The area is described as safe and suburban, providing a quiet environment away from the bustle of downtown. While not directly in a major city center, its strategic position makes it a good base for exploring the wider region. Free parking is available, including a covered parking garage, which is a significant advantage, though finding a spot can sometimes be challenging due to high occupancy or construction vehicles.

Staff & Service
Feedback on staff and service is quite polarized. Many guests commend the staff for being friendly, helpful, attentive, and professional, particularly during check-in and when addressing immediate concerns. Some specific individuals are highlighted for their exceptional service. However, a notable number of reviews describe staff as unpersonable, unresponsive, or even rude, with instances of long waits at the front desk due to understaffing. Housekeeping service is a major point of contention; many guests report rooms not being cleaned during their stay, trash not being removed, and a lack of replenishment for towels and toiletries, despite requests. Communication issues between the front desk and housekeeping are also frequently mentioned. The check-in process can be smooth, but issues with digital keys are common, causing delays.

Additional Information
Several important details emerge from guest reviews that do not fit into other categories. The hotel has a pet-friendly policy, though some guests experienced confusion regarding associated fees upon arrival, and the hotel does not consistently provide pet waste bags. Guests requiring ADA accommodations have reported significant issues, with rooms designated as accessible lacking essential features like grab bars or shower chairs, making them unsuitable for those with mobility needs. There are recurring problems with digital key functionality, often requiring guests to return to the front desk. Some guests noted a lack of on-site laundry facilities. While the hotel generally feels secure with key card access to elevators, some isolated security concerns were raised regarding room doors being left ajar after maintenance. Ongoing construction adjacent to the property has impacted parking availability and can contribute to noise.