Hampton Inn & Suites Portland-Pearl District

This hotel is highly regarded for its family-friendly atmosphere and excellent amenities, particularly its kid-friendly pool and inviting rooftop patio, making it a memorable choice for many guests. Its prime location in the Pearl District is consistently highlighted, offering easy access to various attractions and dining options. Guests frequently commend the hotel's overall cleanliness, the comfort of its accommodations, and the consistently attentive service provided by the staff. It is an ideal fit for families seeking engaging amenities and spacious rooms, sightseers and tourists who appreciate walkability to key areas, and solo female travelers who felt secure due to the hotel's robust security measures. To enhance your stay, consider utilizing the convenient 24/7 complimentary coffee and tea station in the lobby, and explore street parking options if you prefer an alternative to the valet service.

Facilities & Amenities
The hotel offers a range of well-received facilities designed to enhance the guest experience. The indoor pool is a significant draw, especially for families, featuring a splash pad and fun water features, though some guests noted the water temperature could be cool and the area noisy. A well-equipped fitness center, complete with a Peloton bike, is available for guests to maintain their routines. The rooftop patio provides a pleasant space for relaxation and offers nice views, often enjoyed with morning coffee. Guests appreciate the convenience of free Wi-Fi throughout the property, though some experienced slow speeds. The elevators are noted for being clean and surprisingly fast, with key card access for added security. Additionally, a 24/7 coffee and tea station in the lobby is a popular amenity, providing complimentary beverages at any time.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, describing rooms as spotless, fresh, and well-maintained. The comfortable beds and high-quality linens contribute to a restful sleep, though feedback on bed firmness is mixed, with some finding them too soft and others too hard. Rooms are generally described as spacious, offering ample room for guests and their belongings. The bathrooms are often highlighted for their size and nice showers, though some guests noted the absence of a handheld shower head or a bathtub. In-room amenities include a coffee maker and a mini-fridge, though some experienced issues with the freezer section. While generally quiet, some guests reported occasional noise from neighboring rooms due to thin walls or from the loud HVAC system, which also presented challenges with temperature control for some.

Dining & Food Quality
The hotel's complimentary breakfast receives widespread positive feedback for its variety and quality. Guests appreciate the comprehensive selection, which typically includes options like eggs, sausage, roasted potatoes, oatmeal, cereals, yogurt, and a popular make-your-own waffle station. Many found the breakfast to be a convenient and satisfying start to their day, with some noting the availability of grab-and-go bags for early departures. While the breakfast area is generally well-managed, some guests occasionally observed items running out or being slow to be replenished during peak times. It is worth noting that the hotel's on-site restaurant and bar are currently closed, which was a disappointment for some guests who had anticipated dining options within the hotel.

Location & Accessibility
The hotel boasts an excellent and central location in the Pearl District, making it highly walkable to numerous attractions, including shops, restaurants, bars, and cultural sites like Powell's Books and the Moda Center. Its proximity to public transportation and Union Station further enhances accessibility. Parking is available through a valet service, which is noted for its convenience and security, offering unlimited in-and-out privileges. However, the valet service is considered expensive by many guests, leading some to opt for more affordable street parking nearby, though caution is advised regarding valuables. While the hotel itself implements strong security measures, some guests noted the presence of unhoused individuals in the surrounding neighborhood, which occasionally made them feel uncomfortable, particularly when walking at night.

Staff & Service
The hotel staff consistently receives high praise for their exceptional friendliness, helpfulness, and attentiveness. Guests frequently highlight the staff's willingness to go above and beyond, providing excellent recommendations and assisting with various requests. The check-in process is described as quick and seamless, contributing to a positive first impression. The valet service team is particularly commended for their efficiency, quick retrieval times, and personable interactions, often remembering guests by name. While housekeeping generally maintains clean rooms, some guests reported an every-other-day cleaning schedule and occasional delays in receiving requested items like fresh towels. Overall, the staff's commitment to providing a welcoming and family-friendly service is a recurring theme, with many guests expressing a strong desire to return due to the positive interactions.

Additional Information
The hotel prioritizes guest security measures, requiring key card access for guest floors and elevators, and locking front entrances during late hours, which contributes to a sense of safety for many. While the hotel is pet-friendly, some guests noted challenges in finding suitable outdoor areas for pets nearby. The HVAC system in rooms was a point of mixed feedback, with some guests finding it loud or difficult to regulate the temperature effectively. Some guests expressed a desire for more environmentally friendly practices, noting the use of plastic and paper disposable items for breakfast. Loyal guests appreciate the rewards program benefits, which can include room upgrades. The hotel's modern decor and well-maintained appearance contribute to an upscale feel, and thoughtful touches like complimentary swim diapers for children are appreciated by families.