Hampton Inn Pittsburgh/Monroeville

This hotel is frequently praised for its friendly and helpful staff, who often go above and beyond to assist guests, creating a welcoming atmosphere despite some operational challenges. Its convenient location near major highways and local amenities makes it a practical choice for travelers seeking easy access to the area. While many appreciate the complimentary breakfast, the hotel faces recurring feedback regarding the need for renovations and improvements in cleanliness and facility maintenance. It is particularly well-suited for families and business travelers due to its spacious rooms and proximity to key destinations. To ensure a smooth stay, guests are advised to confirm their room type directly with the hotel and inquire about housekeeping services upon check-in, as these aspects have received mixed feedback.

Facilities & Amenities
The hotel offers a range of facilities, though their condition and availability can vary. The swimming pool is a popular amenity, but numerous guests report issues with its cleanliness, often describing the water as dirty, cloudy, or green, and sometimes noting a lack of towels or unsupervised children. The fitness center is available, but some guests mention equipment issues and a need for better ventilation. Wi-Fi connectivity is a common concern, with several reports of it being non-functional or slow, impacting guests' ability to work or stream. The elevators are frequently described as old, slow, worn, and occasionally broken or dirty. On the positive side, guests appreciate the availability of coffee in the lobby, and rooms are generally equipped with mini-fridges and microwaves.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is mixed. Many guests find their rooms to be clean and spacious upon arrival, with some praising the comfortable beds and hot showers. However, a significant number of reviews highlight issues such as dirty floors (sticky, unvacuumed, with crumbs or hair), stains on carpets, beds, or chairs, and a general sense of the rooms being worn or dated. Some guests reported finding mold or even bed bugs. Bed comfort is a recurring concern, with numerous complaints about lumpy pillows, squeaky beds, or worn-out mattresses. While some rooms are noted as surprisingly quiet, others experience considerable road noise or disturbances from other guests, impacting sleep quality. In-room amenities like shampoo or conditioner are sometimes not refilled, and towels can be insufficient.

Dining & Food Quality
The hotel's complimentary breakfast is a significant draw for many guests, often described as good or great with a decent variety of options, including eggs, meat, and waffles. However, several reviews indicate that breakfast items frequently run out, leading to cold food or long waits. The dining area can become crowded and chaotic, especially during peak hours. Some guests note a lack of healthy options like fresh fruit, milk, or yogurt, and the coffee quality receives mixed reviews. The convenience of having an Outback Steakhouse and Max & Erma's located next door is highly appreciated, allowing guests easy walking access to additional dining options for lunch or dinner.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, offering convenient access to the PA Turnpike and other major highways, making it ideal for exploring Monroeville and Pittsburgh. Guests appreciate its proximity to various shopping centers and restaurants, with several dining establishments within walking distance. However, parking is a frequent point of concern. While some find it ample, many guests report limited parking spaces, especially during busy periods or late at night, often due to the shared lot with the adjacent restaurant. This can lead to difficulties finding a spot close to the entrance, and some areas of the parking lot are noted for poor lighting.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Many guests commend individual staff members for going above and beyond to resolve issues, provide assistance, or offer a welcoming experience. However, feedback on check-in and check-out processes is mixed, with some reporting quick service while others experienced slowdowns or overwhelmed staff due to system issues or high demand. Housekeeping service is a significant area of concern; many guests report that rooms are not cleaned daily unless specifically requested, leading to issues with towel replenishment and trash removal. When service is requested, it can be delayed or denied due to staff shortages, and some guests have encountered unprofessional or rude interactions when addressing these issues.

Additional Information
The hotel operates with a pet-friendly policy, which is appreciated by guests traveling with animals, though a pet fee is applied. Some guests expressed concern about the lack of dedicated pet-free rooms due to allergies. Recurring issues with reservations include instances of overbooking, guests being assigned a different room type than booked, and difficulties obtaining refunds for cancellations or power outages, especially when booking through third-party sites. The property is frequently described as older and in need of renovations to update its common areas and rooms, with observations of worn carpets and broken automatic doors. Several guests experienced power outages during their stay, leading to inconvenience and frustration over communication and compensation.