Hampton Inn Norwich

This hotel is highly regarded for its exceptional cleanliness and a spacious, well-maintained pool and hot tub area, making it a standout feature for guests. Its convenient location near a major casino, coupled with a complimentary shuttle service, positions it as an ideal choice for casino-goers and concert attendees. Families find the large rooms and inviting pool particularly appealing, while couples and business travelers appreciate the modern amenities and overall comfort. Most guests praise the attentive and friendly staff, contributing to a pleasant stay. To enhance your experience, consider requesting a room on the "cemetery side" for a quieter stay, and it is advisable to bring your own water bottles to avoid unexpected charges.

Facilities & Amenities
Guests consistently praise the hotel's indoor heated pool and saltwater hot tub, describing them as clean, large, and a major highlight, especially for families and those seeking relaxation. The fitness center is well-equipped, featuring a Peloton bike and ample equipment for a good workout. While the hotel offers a bar open on weekends with reasonable drink prices, some guests note that the snack kiosk items are considerably expensive. There are mentions of ice machines and vending machines for convenience. Some guests experienced issues with elevators and noted that some rooms had insufficient lighting, lacking a floor lamp, making them feel dark. A significant point of feedback is the absence of a guest laundry facility.

Cleanliness & Room Comfort
The hotel receives widespread commendation for its spotless cleanliness throughout both common areas and guest rooms, which are often described as modern, updated, and fresh-smelling. Rooms are generally spacious and well-appointed with a microwave, refrigerator, flatscreen TV, coffee maker, and USB charging ports. Guest feedback on bed comfort is mixed; many find the beds comfortable and conducive to a good night's sleep, while some describe them as too firm, soft, or springy, and pillows are frequently noted as being too flat or thin. Noise levels are generally low, especially in rooms facing the cemetery, though highway-facing rooms can experience some road noise. A few guests reported issues such as a musty smell, ants, or specific maintenance needs like a broken bathroom door.

Dining & Food Quality
The complimentary breakfast is a popular feature, offering a good variety of hot and fresh options. Guests appreciate the selection, which typically includes bacon, omelets, potatoes, waffles (with a make-your-own station), cereal, toast, bagels, and coffee. While many find the breakfast delicious and satisfying, some guests have noted inconsistencies, such as a perceived reduction in food options on weekdays compared to weekends, or the taste of the eggs being bland. There were also occasional reports of items running out or long waits for the waffle maker. The hotel also features a bar that serves food, with positive mentions of items like buffalo chicken wings being good value.

Location & Accessibility
The hotel boasts a highly convenient central location directly off a major highway, providing easy access to nearby attractions. It is notably close to the Mohegan Sun Casino, often just a few minutes' drive away. A significant advantage highlighted by guests is the complimentary shuttle service to and from the casino, particularly available on weekends, which is highly valued for its convenience and reliability. The hotel offers ample free parking close to the entrance, though the lot can occasionally become full. The surrounding area includes various restaurants and stores, such as a large grocery store, within a short driving distance. Guests note that rooms facing the cemetery are generally quieter than those facing the highway.

Staff & Service
The staff generally receives high praise for being friendly, helpful, attentive, and welcoming, contributing significantly to a positive guest experience. Many guests highlight the quick check-in process and the staff's willingness to assist with various requests, from providing extra towels to offering local recommendations. However, there is notable mixed feedback regarding certain staff members, with some guests reporting instances of unprofessional or rude behavior, particularly concerning issues with booking modifications, early check-in requests, or addressing complaints. Despite these isolated incidents, the overall sentiment points to a dedicated team committed to providing excellent service, including efficient housekeeping and a reliable shuttle service.

Additional Information
Guests should be aware that while the hotel maintains a smoke-free policy, some reviews indicate occasional issues with smoke odors. The hotel has a pet-friendly policy, which is appreciated by guests traveling with animals, though some non-pet owners have expressed concerns about lingering pet odors in rooms not specifically designated as pet-free. A recurring point of contention is the hotel's policy of charging for bottled water found in rooms, which many guests expect to be complimentary. There are also mentions of a late checkout fee being applied. The hotel enforces a quiet policy after 10 PM, which is generally effective in maintaining a peaceful environment.