Hampton Inn Morgantown

This hotel's most notable feature is its exceptional proximity to Ruby Memorial Hospital and the West Virginia University campus, making it an ideal choice for medical visitors, university attendees, and families supporting students or patients. Guests frequently highlight the comfortable beds and the quality breakfast as significant positives, often praising the variety and attentiveness of the breakfast staff. While many appreciate the friendly staff, some experiences with cleanliness and room amenities have been inconsistent, with some guests encountering issues despite recent renovations. The hotel is also well-suited for road trippers seeking a convenient and generally quiet overnight stay. To ensure a smooth experience, it is advisable to confirm specific room amenities like microwaves or refrigerators, as these can vary, and be prepared for potential impacts from ongoing renovations, which have sometimes led to unexpected room conditions or limited parking.

Facilities & Amenities
Most guests note the absence of a swimming pool, which is a common feature in many hotels, but appreciate the presence of a fitness room for their exercise needs. While free Wi-Fi is available, some guests report issues with televisions not working properly or lacking smart TV capabilities. A significant point of mixed feedback concerns in-room microwaves and refrigerators; some rooms have them, others do not, and some guests were charged extra or found them non-functional. Many guests found the lighting in their rooms to be insufficient. The elevators have been described as slow or problematic, with some experiencing power outages that affected their operation. Parking is generally ample, though some found it tricky to navigate or limited due to ongoing renovations. Some rooms, particularly those recently renovated, lack a closet or sufficient towel bars in the bathroom, and guests occasionally noted the absence of glasses or hair dryers.

Cleanliness & Room Comfort
Feedback on cleanliness is highly mixed; while some guests found their rooms spotless, many reported issues such as crumbs on floors, dusty surfaces, stains on linens or comforters, and hair or dirt in bathrooms. Some also noted peeling paint or general wear and tear in rooms. Despite these concerns, the beds are consistently praised for being very comfortable, ensuring a restful sleep for most. Noise levels vary; while the hotel is generally quiet from outside traffic, some guests experienced internal disturbances from AC units, refrigerators, or hallway activity. Bathrooms frequently drew criticism for being unclean, having poorly designed sinks with inconvenient faucet placement, lacking towel bars, or exhibiting signs of disrepair like loose tiles or broken door handles. Some rooms also had issues with warped doors that were difficult to open or close, and a few guests mentioned an unpleasant musty smell or insufficient lighting.

Dining & Food Quality
The breakfast consistently receives high praise from guests, often described as excellent and among the best offered at hotels. Guests appreciate the wide variety of options available, including hot items like omelets, fresh fruit, and a popular waffle station, though some noted occasional shortages of certain items during busy periods. The breakfast staff are frequently commended for their friendliness, attentiveness, and dedication to keeping the area clean and well-stocked. Many guests enjoy the convenience of coffee and tea being available 24 hours a day, with a good selection of tea flavors. While the hotel does not feature an in-house restaurant or bar, the immediate proximity to an Applebee's next door is a significant advantage, providing an easy and accessible dining option for lunch or dinner.

Location & Accessibility
The hotel's central location is a major highlight for guests, particularly its exceptional proximity to Ruby Memorial Hospital and the West Virginia University campus and stadium. This makes it incredibly convenient for those visiting for medical appointments, university events, or to see family members. Guests frequently appreciate having an Applebee's restaurant located directly next door, offering an easy dining option within walking distance. While other restaurants are also nearby, some guests noted a lack of diverse shopping options within walking distance, suggesting a need to drive for broader retail needs. Parking is generally considered ample and easy to access, though some reviews mentioned it could be tricky to exit the lot or that spaces were occasionally limited due to ongoing construction.

Staff & Service
The staff at this hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness. Many guests describe interactions with front desk personnel as positive, highlighting their willingness to accommodate requests and provide assistance. However, experiences with check-in and check-out can be mixed, with some reporting smooth processes while others encountered delays or issues with staff availability. Housekeeping service is a frequent point of contention; while some guests found their rooms well-maintained, many reported inconsistencies, such as rooms not being cleaned daily, beds not being made, or towels and amenities not being replenished. When issues arise, guest experiences with problem resolution vary, with some finding quick solutions and others feeling their concerns were not adequately addressed or were met with dismissive responses.

Additional Information
The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with animals. A significant theme in recent reviews is the ongoing renovation work, which has led to mixed experiences; while some appreciate the updated look, others report disruptions such as noise, dust, and inconsistent room features, including missing amenities or poor design choices in newly renovated spaces. A notable concern for some guests has been the hotel's vulnerability to power outages, as it reportedly lacks a generator, leading to a loss of essential services like lighting, air conditioning, and elevator access during such events. Some guests have also reported issues with deposits not being promptly returned. Additionally, some guests noted the absence of hand soap in rooms or a general lack of microwave access for guests in common areas, and some rooms feature convenient remote-controlled blinds.