Hampton Inn Cumberland

This hotel consistently impresses guests with its impeccable cleanliness and modern, well-maintained appearance, often described as looking brand new despite its actual age. Its signature feature is its elevated position on a hill, offering pleasant views and a sense of tranquility while providing convenient access to the interstate. This makes it an excellent choice for road trippers seeking a comfortable overnight stop, families looking for a clean and accommodating environment, and business travelers who appreciate reliable amenities and a quiet place to rest. Pet owners also find it a suitable option due to its welcoming policy. To enhance your stay, consider requesting a room on an odd-numbered side or a higher floor to minimize potential noise from the nearby interstate, and be aware of the hotel's pet fee if traveling with animals.

Facilities & Amenities
The hotel offers a range of facilities that contribute to a comfortable stay. The indoor pool is a popular feature, especially for families, with many guests noting its cleanliness, though some have reported issues with the water temperature being too cold. A well-equipped fitness center is available, with some guests highlighting the presence of a Peloton bike and the option for access to a local YMCA for more extensive workouts. Most guests find the free Wi-Fi to be reliable and strong throughout the property, ensuring connectivity. Additionally, the hotel provides convenient guest laundry facilities and offers complimentary Tesla chargers on-site, which is a significant draw for electric vehicle owners.

Cleanliness & Room Comfort
Guests overwhelmingly praise the hotel's exceptional cleanliness, noting that rooms are spotless and well-maintained, often appearing new. The beds generally receive positive feedback for being comfortable, though a few guests found them less so or reported noisy bed platforms. Rooms are described as spacious and feature modern decor, along with practical amenities like a refrigerator and microwave. While the bathrooms are typically very clean with good shower heads, some guests have noted minor issues such as a lack of privacy with sliding bathroom doors or occasional maintenance needs like tub resurfacing. Noise can be a concern, with some guests experiencing interstate noise or disturbances from loud guests in adjacent or upper rooms, indicating varying sound insulation.

Dining & Food Quality
The complimentary breakfast is a significant highlight for most guests, frequently described as "awesome" and a "real breakfast." It offers a wide variety of options, including hot items like scrambled eggs, biscuits and gravy, home fried potatoes, and waffles, alongside oatmeal, yogurts, breads, and bagels. Many appreciate the quality and selection, with staff diligently keeping the breakfast area clean and well-stocked. However, some recent reviews indicate a decline in food quality, with certain hot items being cold or described as inedible, and occasional issues with the waffle mixture. Despite these isolated concerns, the overall sentiment remains positive regarding the breakfast experience.

Location & Accessibility
The hotel's location is highly regarded for its convenience and accessibility. Situated right off the highway (I-68), it provides easy on and off access, making it ideal for travelers. Its position on top of a hill offers pleasant views and contributes to a quieter atmosphere compared to properties directly adjacent to the interstate. Guests find it convenient to everything in town, with easy access to downtown Cumberland and attractions like the Scenic Railroad. The parking lot is generally ample, though it can fill up quickly, and some larger vehicles like trucks may find parking challenging. The presence of Tesla chargers further enhances its appeal for specific travelers.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and accommodating nature. Guests frequently highlight the awesome front desk team, noting their efficiency during quick check-in processes and their willingness to assist with various requests, including early check-ins. Housekeeping staff are also commended for their thoroughness and pleasant demeanor. The breakfast attendants are often singled out for their attentive service, ensuring the dining area remains clean and well-stocked. Overall, the staff's dedication to providing excellent service creates a welcoming and positive experience for the vast majority of visitors, making them feel valued and well cared for.

Additional Information
Guests should be aware of the hotel's pet-friendly policy, which includes a fee, though some reviews mention instances of pet behavior issues in public areas like the breakfast room. For those booking through third-party sites, the hotel's prepaid reservation cancellation policy is strict, with no refunds typically offered. While the hotel generally maintains a high standard, some guests have noted that certain in-room furnishings, such as the chairs, can be uncomfortable. Additionally, while the hotel is relatively new, some guests have experienced issues with mobile key functionality, requiring assistance from the front desk. The hotel's design includes thoughtful features like strategically placed ice machines and stairwells to minimize noise in guest hallways.