Hampton Inn by Hilton Edmonton/Sherwood Park

The hotel's exceptional pet-friendly service and its commitment to making furry companions feel welcome truly stand out, with staff offering dog treats and beds. This hotel is renowned for its consistently clean rooms and the comfortable beds that ensure a restful night's sleep for most guests. It is an ideal choice for pet owners seeking accommodating stays, families participating in sports tournaments or looking for kid-friendly amenities, and business travelers needing convenient access to local areas. Couples can also find a romantic escape, especially with special touches like holiday-themed displays. To enhance your experience, consider requesting a room facing the pond for a pleasant view, and be aware that while early check-in is sometimes possible, a fee may apply.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. Guests can enjoy a pool and hot tub, though feedback is mixed, with some finding the pool small or busy, and the hot tub occasionally out of order or needing cleaning. A well-equipped fitness center is available, providing various exercise machines for guests. The hotel also features an attached restaurant, Polo's, which receives positive remarks for its food quality and variety. For quick needs, a snack area is on-site, and guests appreciate thoughtful touches like water jugs with fruit in the lobby. While the Wi-Fi is generally available, some guests reported slow or unreliable connections. The elevators have also been noted for occasional slowness or being out of service.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, describing rooms as spotless and well-maintained. The beds are frequently highlighted for their exceptional comfort, with many guests reporting some of their best sleep here, though a few found the pillows uncomfortable or the mattresses too firm. Rooms are generally spacious and modern, with some featuring a jetted tub for a luxurious experience. The bathrooms are well-appointed, and the shower heads receive positive comments for their quality. However, some guests noted issues with noise levels from hallways or adjacent rooms, despite efforts at soundproofing. In-room amenities include a mini-fridge and a coffee maker, though the latter's placement was sometimes found to be inconveniently low. Some minor issues like loose USB outlets and a bright, unadjustable night light were also mentioned.

Dining & Food Quality
The hotel's complimentary breakfast is a significant highlight for many guests, consistently described as good, delicious, and offering excellent variety. The waffle station is particularly popular, featuring different batters and a wide array of toppings. Guests appreciate the selection of hot food options, including omelets, bacon, and other protein choices, which are generally well-stocked and tasty. The staff goes above and beyond to accommodate dietary needs, such as providing gluten-free options for guests with Celiac disease. While the breakfast hours are generally convenient, some guests wished for later closing times. The attached restaurant, Polo's, also receives strong recommendations for its evening meals, with guests praising the food quality and variety available.

Location & Accessibility
The hotel boasts an excellent and convenient location, making it highly accessible for various activities. Situated just off Highway 16, it offers easy access to the wider Edmonton area while being in Sherwood Park, which some guests prefer for its quieter atmosphere. The hotel is within walking distance of numerous shopping centers and a wide array of restaurants, providing ample dining and retail options. Guests also appreciate the proximity to a little pond with bird activity, offering a pleasant view and a quiet area for walks. Parking is readily available and generally free, though some larger vehicles with trailers found it challenging. The location is also ideal for those attending events at the Millennium Place recreation centre or needing easy access to work.

Staff & Service
The staff at this hotel consistently receives overwhelmingly positive feedback, frequently described as friendly, helpful, attentive, and professional. Guests highlight their willingness to go above and beyond to ensure a pleasant stay, from warmly welcoming arrivals to assisting with specific requests like room changes or dietary needs. The check-in process is generally smooth and efficient, often facilitated by digital keys and the hotel's app. Housekeeping is praised for maintaining clean rooms, though some guests experienced missed service. The team is noted for their patience and kindness, particularly when dealing with families or unexpected issues. Overall, the dedication of the staff to providing excellent service is a recurring theme, contributing significantly to guest satisfaction.

Additional Information
Guests should be aware of certain policies and features that impact their stay. A pet fee of $75 is applied, which some guests found high, though others noted it as a flat rate for longer stays. There is also an early check-in fee that some guests found surprising. While the hotel is generally well-maintained and appears new, some guests noted a lack of recycling bins in rooms. The Wi-Fi connection was occasionally reported as poor, impacting work-related activities. Some guests also mentioned that the pool is used for private swimming lessons, which can lead to unexpected crowds. Housekeeping service is not always daily, and guests may need to request it. Additionally, some guests with Hilton Diamond status felt that certain rewards program benefits, like free water, were not consistently honored.