Hampton by Hilton Edinburgh West End

This hotel is highly regarded for its excellent complimentary breakfast and attentive staff, which consistently leave a positive impression on guests. Its signature feature, the waffle maker at breakfast, adds a memorable touch to the dining experience. The hotel is an ideal fit for sightseers and families due to its convenient location and comfortable accommodations, while couples appreciate the quiet rooms and friendly service. Business travelers also find it suitable for its cleanliness and efficient operations. To make the most of your stay, consider utilizing the convenient bus services available right outside the hotel, and be sure to manage your breakfast timing to avoid peak crowds for a more relaxed start to your day.

Facilities & Amenities
The hotel offers a range of facilities that contribute to a comfortable stay. Guests appreciate the well-equipped gym, though some note it could benefit from additional equipment. The lobby and bar area are generally seen as pleasant and modern, providing a comfortable space for relaxation, though some guests find the bar atmosphere to be somewhat limited. Free Wi-Fi is available throughout the property, ensuring guests can stay connected. While the hotel has elevators, some guests have experienced them being slow or requiring a key card for operation, which can be a minor inconvenience during busy periods.

Cleanliness & Room Comfort
Guests frequently commend the hotel's spotless cleanliness and the overall good condition of the rooms. Most guests find the beds comfortable, though a significant number describe them as firm or even hard, with some noting squeaky frames. Pillows receive mixed feedback, with some finding them too soft. Room size is often described as spacious by many, while others find them small or cramped, especially when a sofa bed is in use. The air conditioning generally works well, but some rooms have experienced issues with it being ineffective or on a limited timer, leading to warm rooms. A common point of feedback is that windows do not open, which can be a concern for those who prefer fresh air. Noise levels are generally low, but some guests report disturbances from slamming doors, street noise, or construction nearby. The bathroom design, particularly the shower, is frequently mentioned for causing water to splash onto the floor, and some find the sink or toilet height inconvenient. Many rooms lack a mini-fridge, which is a recurring point of disappointment for guests.

Dining & Food Quality
The complimentary breakfast is a major highlight for many guests, consistently praised for its variety and quality. Options include hot items like scrambled eggs, bacon, and sausages, along with cold cuts, cereals, and pastries. The waffle maker is a particularly popular feature. While the breakfast is generally good, some guests note that the hot food can be overcooked or that the coffee quality is inconsistent. The breakfast area can become crowded and chaotic during peak times, leading to queues and challenges in finding tables or seeing items replenished quickly. The hotel also features an on-site Lebanese restaurant, Sofia's, which receives overwhelmingly positive reviews for its delicious food and excellent service.

Location & Accessibility
The hotel boasts a good location, offering a balance between proximity to attractions and a quieter environment. It is within walking distance (typically 10-25 minutes) of major city center attractions such as Princes Street, the Royal Mile, and Edinburgh Castle. Haymarket Station is also conveniently close, providing easy access to public transport. A bus stop directly outside the hotel offers frequent services to various parts of the city. While the location is generally praised, some guests find it a bit further out from the main tourist hub than anticipated. Parking is available on-site but is frequently noted as expensive and limited, with some guests finding the bays small or experiencing difficulties with signage and access. There is also ongoing construction in the surrounding area, which some guests mention.

Staff & Service
The hotel's staff consistently receive high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight their professionalism and willingness to go above and beyond to assist with inquiries, provide local information, and accommodate requests. The check-in and check-out processes are generally described as smooth and efficient. However, some guests have reported issues with housekeeping service, including rooms not being cleaned daily, towels not being replaced, or stains being present. Despite these occasional lapses, the overall sentiment towards the staff's dedication to providing excellent service remains very positive.

Additional Information
Guests should be aware that rooms typically do not include a mini-fridge, which many find inconvenient for storing drinks or snacks. There is also no room service available. Some guests have noted that slippers and face cloths are not provided in the rooms. The hotel's DND (Do Not Disturb) policy means that if the sign is displayed in the morning, housekeeping will not return to clean the room later in the day, which can lead to rooms not being serviced for multiple days. An early check-in fee may apply if rooms are requested before the standard check-in time. Additionally, some guests have reported issues with non-functional USB ports in their rooms.