HAIDVOGL MAVIDA Zell am See

The hotel is widely celebrated for its exceptional spa and wellness area, offering a serene retreat with both indoor and outdoor heated pools. Guests consistently highlight the breathtaking mountain views from their rooms and balconies, contributing to a peaceful atmosphere. The hotel is particularly well-suited for couples seeking a romantic getaway and families on ski trips, thanks to its convenient access to the slopes and various on-site activities. Its modern design and consistent cleanliness are frequently praised, creating a welcoming environment. Most visitors commend the friendly and attentive staff who strive to make every stay enjoyable. To maximize your experience, consider requesting a room with a direct mountain view and be prepared for a leisurely breakfast, as the a la carte service, while high-quality, can be slow.

Facilities & Amenities
The hotel boasts an impressive range of facilities designed for relaxation and activity. The spa area is a major draw, featuring both indoor and outdoor pools, multiple saunas including Finnish and steam rooms, and various relaxation rooms, some equipped with waterbeds. However, some guests found the pool temperatures not warm enough for winter swimming, and a few noted the waterbeds were uncomfortable. A fitness center is available, though some found it a bit small. The hotel provides ample free parking, including covered spaces, and offers electric vehicle charging. A dedicated ski room with boot heaters is appreciated by skiers, although some reported the heaters were not always active. While a bar is present, many guests noted its early closing hours, limiting evening options for drinks or casual food. A common point of feedback is the absence of a jacuzzi or hot tub in the spa area.

Cleanliness & Room Comfort
Guests consistently praise the hotel's impeccable cleanliness throughout, from the lobby to the individual rooms, ensuring a comfortable stay. The rooms are generally described as modern, spacious, and well-designed, with many featuring balconies that offer stunning mountain views. Most guests found the beds comfortable, contributing to a restful night's sleep. However, a recurring concern is the lack of air conditioning, which can make rooms feel stuffy and uncomfortably warm, especially during summer months, leading some to rely on open windows. This is compounded by significant noise levels from thin walls, neighboring guests, and external sources like the nearby railway and church bells. Many guests also noted the absence of essential in-room amenities such as a mini-fridge, kettle, or coffee maker, and some reported minor maintenance issues like broken lamps or drawers.

Dining & Food Quality
The hotel's breakfast consistently receives high praise for its exceptional quality and gourmet offerings, featuring fresh, regional products. It operates on a unique mixed buffet and a la carte system, allowing guests to order freshly prepared dishes. While this approach ensures minimal waste and high quality, many guests found the service to be slow, leading to extended waiting times, which can be challenging for those aiming for an early start to their day. The main restaurant, "Das Vogl," is highly regarded for its high-quality and creative cuisine, including popular tasting menus and attentive service. However, some guests found the restaurant to be expensive with a limited selection, and it was occasionally closed without prior notification. The bar is available for drinks, but its early closing hours were a frequent point of disappointment for guests seeking evening refreshments.

Location & Accessibility
The hotel enjoys a favorable location for winter sports enthusiasts, being just a short walk to the ski lifts and with a convenient ski bus stop nearby, providing easy access to the slopes. Situated in the quieter area of Schüttdorf, it offers a peaceful environment away from the main town center. While the Zell am See town center is accessible by a 15 to 30-minute walk or a short bus/train ride, some guests found this distance less convenient. The hotel is well-placed near essential amenities, including supermarkets, banks, and other restaurants. However, a notable drawback for some guests is the proximity to railway tracks and a church, which can result in considerable noise from passing trains and church bells, particularly in the mornings. Free parking is available on-site, including covered options.

Staff & Service
The hotel staff are overwhelmingly praised for their exceptional friendliness, helpfulness, and attentiveness, contributing significantly to a positive guest experience. Many guests highlighted their professionalism and willingness to assist with various requests, from providing fans to offering local recommendations. The check-in process is generally described as smooth and welcoming. However, some isolated instances of less helpful or slower service were reported, particularly concerning specific requests or refund processing. While most interactions were positive, a few guests noted that some staff members' English skills could be improved. Despite these minor points, the staff's dedication to providing excellent service is a consistent theme, making guests feel well-cared for throughout their stay.

Additional Information
The hotel is highly recommended for both families and couples, offering a versatile experience. While many families appreciate the hotel's activities and suitability for ski trips, some guests noted that areas advertised as "adults only" in the spa were occasionally used by children, leading to unexpected noise. The hotel provides free electric vehicle charging, a modern convenience for guests. Some visitors received local travel passes, which enhanced their ability to explore the surrounding area. There were a few instances where guests experienced issues with the hotel's refund policies or found that online prices for spa treatments differed from those at the booking desk. Additionally, some guests were disappointed by the lack of a summer card, which is offered by other local accommodations and provides access to various activities.