Hotel Hacienda Don Juan

This unique hotel offers a distinctive experience, feeling more like a living museum or an old hacienda filled with antique decor and classic vehicles. Its signature feature is its immersive historical ambiance, transporting guests to a bygone era amidst beautiful gardens and roaming peacocks. This makes it an ideal retreat for history enthusiasts, couples seeking a tranquil and romantic escape, and families who appreciate a unique, rustic environment. Guests consistently highlight the hotel's charm and the opportunity to explore its many fascinating corners. To enhance your stay, consider requesting a room on an upper floor to minimize potential noise from adjacent rooms, and be prepared for cooler temperatures at night, as heating is not typically available.

Facilities & Amenities
The hotel's facilities are a major draw, with guests frequently praising the beautiful gardens and the extensive collection of antiques and classic cars that create a museum-like atmosphere. The presence of peacocks and other animals roaming the grounds adds to the unique charm. Guests appreciate the convenience of ample secure parking on site. A thoughtful touch is the provision of purified drinking water directly from a tap in the rooms, reducing the need for plastic bottles. While free Wi-Fi is available, some guests noted that its connection can be unstable or slow in certain areas. It is important to note that rooms generally lack heating, which can lead to cold interiors during cooler nights, and some rooms may have limited plug sockets or no mini-fridges.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and spacious, with many commending the comfortable beds and pillows that ensure a restful night's sleep. The private bathrooms are also appreciated, and while hot water is available, some reviews mention inconsistencies with its pressure or temperature. However, a recurring concern is the noise levels from adjacent rooms or from above, particularly for ground-floor accommodations, which can disrupt sleep. Some guests reported issues with old or stained linens and towels, and a few noted minor maintenance issues such as mold in bathrooms or broken taps. Despite these points, the overall comfort is often highlighted, especially the effective blackout curtains.

Dining & Food Quality
The hotel features a restaurant that receives mixed but generally positive feedback. Most guests find the food to be economical and of good value, with the breakfast often highlighted as delicious, particularly the hotcakes and omelets. The restaurant's ambiance, especially with a fireplace lit during cooler mornings, is frequently praised. However, some guests expressed a desire for more variety in the menu, noting that options can be limited, especially for breakfast, which does not typically include a buffet or sweet bread. Service at the restaurant can also be slow, and dinner service is only available on weekends, limiting evening dining options within the hotel.

Location & Accessibility
The hotel's location is often described as tranquil and peaceful, offering a serene escape from the city bustle. While it is situated a bit far from the city center, typically a 25-30 minute walk or a short drive, guests appreciate the ample secure parking available on site. Public transportation, such as collectivos, is readily accessible right outside the hotel, providing an economical and convenient way to reach the downtown area. Taxis are also easy to hail. Despite its distance, the hotel's setting amidst nature and its historical charm make the slightly removed location a worthwhile trade-off for many visitors seeking a quiet retreat.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, attentiveness, and helpfulness. Many guests highlight their willingness to assist with requests, provide local information, and ensure a pleasant stay. The check-in process is generally described as smooth and efficient. However, a few isolated reviews mention instances of unhelpful or less courteous staff, particularly from night personnel or in specific interactions. Despite these occasional remarks, the overwhelming sentiment is that the hotel's team contributes significantly to the positive guest experience, with their dedication to service being a notable aspect.

Additional Information
Guests should be aware that the hotel's unique rustic and antique style means that some modern amenities might be absent, such as central heating, which can make rooms feel cold at night. The hotel's design, while beautiful, can sometimes lead to noise transfer between rooms, particularly from those above or adjacent. The property's extensive collection of antiques and classic cars is a major highlight, offering a unique visual experience that many compare to staying in a museum. The presence of peacocks and other animals freely roaming the grounds adds to the distinctive charm and natural ambiance of the property.