Hotel Ha

The hotel is primarily recognized for its central location, offering convenient access to the city's downtown area and various tourist attractions, making it an excellent choice for sightseers and travelers who prefer to explore on foot. Guests frequently highlight the hotel's breakfast buffet as a significant positive, often describing it as delicious and varied. While many appreciate the overall cleanliness and the generally comfortable rooms, some reviews indicate a disparity between online photos and the actual room condition, with concerns about older furnishings and occasional noise. The staff's attentiveness also receives frequent mention, contributing to a welcoming atmosphere. For a more restful stay, guests might consider requesting a room away from the main avenue to minimize potential street noise. Additionally, being aware of the strict 3 PM check-in policy can help manage arrival expectations.

Facilities & Amenities
Feedback on the hotel's facilities and amenities is varied. While some guests find the rooms generally comfortable, specific in-room features receive mixed reviews. Many rooms are noted to have a small television screen, and some guests report a lack of basic amenities such as a complimentary coffee maker, hangers for clothes, or an iron. Issues with air conditioning functionality and non-working lamps or telephones have also been mentioned. A significant safety concern highlighted by guests is the slippery shower floor, which lacks anti-slip mats. Furthermore, the hotel does not offer streaming platforms on its televisions, and some guests found the provision of towels and blankets to be insufficient or of poor quality. The presence of old or rusty bathroom furniture also detracts from the overall room experience.

Cleanliness & Room Comfort
Guest experiences regarding cleanliness and room comfort are notably mixed. While many reviews praise the rooms for being spacious and clean, a significant number of guests report issues with the overall condition and comfort. Recurring complaints include uncomfortable beds and mattresses, often described as hard, old, sunken, or having protruding springs, leading to poor sleep quality and even back pain. Some rooms are noted to be small, humid, or have a musty smell. Noise is a frequent concern, with guests reporting thin walls allowing sounds from hallways and neighboring rooms, as well as street noise from the main avenue and squeaking pipes. Isolated but serious issues like mold in bathrooms, dust, and even reports of bed bugs or cockroaches have been mentioned. Additionally, the towels are often described as old, gray, and rough, and pillows as old and smelly.

Dining & Food Quality
The hotel's dining experience, particularly the breakfast buffet, garners significant attention, often being a highlight for many guests who describe it as delicious, varied, and ample. However, feedback is not uniformly positive, with some guests finding the buffet poor, scarce, or lacking essential dietary options such as decaffeinated coffee, lactose-free milk, or sugar substitutes. Specific complaints include mushy chilaquiles, overcooked sausages, and cold coffee. The on-site restaurant generally receives positive remarks for its tasty food and good value. Despite the positive food reviews, some guests note that the dining room can become overwhelmed during peak times, leading to capacity issues. There are also mentions of staff in the dining area being less than friendly, impacting the overall experience.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within easy walking distance of the downtown area, various tourist attractions, and the main bus station. Situated on a principal avenue, the hotel is easily accessible. A notable convenience is the availability of on-site parking, which many guests appreciate. However, the parking facility itself receives mixed to negative feedback; it can be full, has reports of unpleasant odors (like urine), and some guests have observed large rats. There are also mentions of the parking area being prone to flooding. While the location is generally considered safe, some guests express concerns about the immediate surrounding area. Despite these parking drawbacks, the hotel's proximity to key points of interest remains a strong draw.

Staff & Service
The staff and service at the hotel receive highly mixed reviews. Many guests commend the staff for being friendly, helpful, and attentive, particularly highlighting positive interactions with parking attendants and general service personnel. However, a significant number of reviews point to negative experiences, especially with restaurant staff at breakfast, who are frequently described as rude, ill-tempered, or unwelcoming. Reception staff also receive varied feedback, with some guests reporting discourteous interactions, inefficient check-in processes, and a lack of responsiveness to maintenance requests or issues like non-working room features. Several guests reported severe problems, including reservation cancellations without prior notice and difficulties in resolving issues with hotel management, leading to considerable frustration and a negative overall impression of service.

Additional Information
Guests should be aware of the hotel's strict 3 PM check-in policy, which can be inflexible, with some guests reporting issues even when arriving slightly late or attempting to retrieve items after standard check-out time. A recurring concern is the availability of hot water, with multiple reports of boiler problems leading to cold showers and a perceived lack of maintenance attention to this issue. The hotel operates a pet-friendly policy, although an additional charge may apply for larger animals. During breakfast, a mask policy is enforced for guests when moving around the dining area. Some guests have also encountered significant problems with booking confirmations, including reservations being cancelled without notification, leading to unexpected difficulties upon arrival.