Hôtel Campanile Montpellier Centre St-Roch

This hotel offers a prime urban location, distinguished by its excellent central location directly opposite the Gare Saint Roch train station and a short walk from the Place de la Comédie. It is highly regarded for its cleanliness, comfortable rooms, attentive staff, and a good breakfast. This makes it an ideal choice for train travelers seeking convenience, sightseers eager to explore the city on foot, and business travelers valuing accessibility. To enhance your stay, consider utilizing the hotel's preferential parking rates at the nearby station, and be mindful of the standard check-in time.

Facilities & Amenities
Guests generally find the hotel's facilities convenient, with Wi-Fi that works well throughout the property. Rooms are equipped with a kettle and a selection of tea and instant coffee, along with a hairdryer. However, a recurring point of feedback is the absence of a mini-bar or fridge in the rooms, and no complimentary water is provided. Guests also note the lack of an in-room safe. While the hotel itself has a sparse fitness area with limited equipment, guests can access a more extensive bar and spa in the adjacent Hotel Belaroia, though the spa often incurs an additional fee.

Cleanliness & Room Comfort
Rooms are largely described as clean, impeccable, spacious, and modern, contributing to a pleasant stay. The beds are generally found to be comfortable, ensuring a restful night's sleep. However, many guests note that what is advertised as a double bed often consists of two single beds pushed together, which some find less comfortable. There are occasional mentions of old spring mattresses or creaky beds. While rooms are typically well-insulated from external noise, some guests report street noise if windows are open, or noise from other rooms. The air conditioning system is centrally controlled, and its effectiveness or availability during certain seasons can lead to uncomfortable room temperatures for some. Spacious bathrooms with good showers and strong water pressure are frequently praised.

Dining & Food Quality
The breakfast generally receives positive feedback, described as good, complete, and copious, offering a variety of options such as cold cuts, smoked salmon, cheeses, pastries, and juices. Many appreciate the quality of the bread and the availability of loose-leaf tea. However, some guests report issues with replenishment, finding buffet items empty if they arrive later in the morning. The breakfast area can feel cramped and understaffed, leading to dirty tables and a lack of cutlery or crockery. Some find the coffee and scrambled eggs to be of low quality, and there are comments about limited fresh fruit and vegan options. The associated bar is noted for serving good cocktails.

Location & Accessibility
The hotel's excellent central location is a significant highlight for guests, positioned directly opposite the Gare Saint Roch train station and just a few minutes' walk from the vibrant Place de la Comédie and the broader city center. This prime spot offers highly convenient access to Montpellier's shops, restaurants, and attractions. The hotel also provides easy access to tram lines and other public transportation, making it simple to navigate the city and reach destinations like the airport or beaches. While the hotel does not have its own private parking, it offers preferential rates at the nearby Saint Roch train station parking garage. The surrounding area is generally considered safe.

Staff & Service
The staff consistently receives high praise, described as friendly, helpful, attentive, and professional. Guests frequently highlight their quick check-in process and willingness to accommodate requests, such as early check-in or luggage storage. Many appreciate the staff's ability to communicate effectively in English. Housekeeping is often commended for being efficient and maintaining high standards of cleanliness in the rooms. However, some reviews mention isolated instances of unprofessionalism or a lack of empathy, particularly when addressing guest concerns like bedbugs or air conditioning issues. A few guests found some staff members to be curt or unresponsive to specific inquiries, and there are reports of understaffing in the breakfast area impacting service quality.

Additional Information
A significant and recurring concern reported by multiple guests is the presence of bedbugs, with several accounts of bites and allergic reactions. Despite the hotel's stated efforts to check and treat rooms, guests express strong doubts regarding the effectiveness of these measures. The air conditioning system is centrally controlled and may not be active during certain seasons, even if the weather is warm, potentially leading to uncomfortable room temperatures; fans may be offered as an alternative. The standard check-in time is 4 PM, which some guests find inconveniently late. The hotel is connected to the Hotel Belaroia, allowing guests access to its bar and spa facilities, though the spa often incurs an additional charge and has limited availability. Rooms generally lack a fridge or safe, and some guests note the use of paper cups for in-room beverages.