Greyfriars Inn by Greene King Inns

This establishment is highly regarded for its central location in St Andrews, making it an ideal choice for golfers seeking easy access to the Old Course and other links, as well as sightseers and families wishing to explore the town's attractions on foot. Guests consistently highlight the exceptional friendliness and attentiveness of the staff, alongside the delicious and varied food offerings, particularly the breakfast. While many appreciate the spaciousness of the rooms, some note that the decor appears dated and could benefit from refurbishment. To ensure a quieter stay, guests might consider requesting a room on a higher floor or away from the bar area, and be mindful that while free parking is available, spaces can be limited, suggesting the nearby long-stay car park as an alternative.

Facilities & Amenities
Guests find the available facilities convenient, including free Wi-Fi to stay connected, though some experienced it as glitchy or unsecured. The hotel provides a lift for access to the upper floors, typically reaching the second floor. In-room amenities such as tea and coffee making facilities, hairdryers, and ironing boards are appreciated for guest comfort. While a safe is provided in rooms, one guest reported it being non-functional. Rooms are equipped with televisions, with family rooms sometimes featuring two, and guests note the presence of heating which can sometimes make rooms very warm.

Cleanliness & Room Comfort
The cleanliness of the rooms is generally well-received, with many guests describing them as clean or spotless. However, feedback on room condition is mixed, with numerous comments indicating that rooms appear tired, dated, or in need of refurbishment or tender loving care, citing issues like marks on walls or loose fixtures. While some guests found the beds comfortable, others reported them as firm or hard, impacting sleep quality. A significant recurring issue is noise levels, particularly from creaking floorboards (both within the room and from above), pub noise from the bar below, and sounds from the corridor or adjacent rooms, including slamming doors. Bathrooms, while sometimes spacious, are frequently described as outdated, cramped, or having issues such as leaky showers or temperamental water temperature.

Dining & Food Quality
The breakfast consistently receives high praise, described as delicious, excellent, and offering a great variety of options, including freshly made-to-order hot dishes. The restaurant and pub food are generally well-regarded for their quality and value, with generous portions. Popular dishes include steak pie, chicken katsu burger, and karaage chicken. The establishment is noted for its ability to accommodate food allergies, providing specific menus or guidance. The bar atmosphere is frequently highlighted as vibrant, warm, and lively, making it a popular spot for both hotel guests and locals. While most food feedback is positive, a few guests had minor criticisms regarding specific dishes or the strength of the coffee.

Location & Accessibility
The hotel's central location is a major highlight, placing guests within easy walking distance of virtually all of St Andrews' key attractions. It is particularly convenient for golf enthusiasts, being just a short stroll from the Old Course and other golf links. Guests appreciate its proximity to shops, restaurants, the university, and the beach. While the hotel advertises free parking adjacent to the building, many guests note that spaces are often limited or full, suggesting that parking can be a "luck of the draw" situation. However, a nearby long-stay car park is available as an alternative. The hotel's location also offers convenient access to the bus station.

Staff & Service
The staff consistently receives overwhelmingly positive feedback, described as friendly, helpful, attentive, and welcoming. Guests frequently commend their efficiency and willingness to "go above and beyond" to assist. The check-in process is often noted as fast, efficient, and trouble-free. Specific services like accommodating early arrivals by storing luggage and providing excellent assistance with food allergy requirements are highlighted. While the vast majority of interactions are positive, a few guests reported isolated instances of unhelpful or unprofessional conduct from some management staff, which contrasted sharply with the otherwise high standard of service experienced by most visitors.

Additional Information
The hotel offers a pet-friendly policy, with staff providing water and treats for canine companions. Guests appreciate the enhanced security provided by the fob pass key system for room access. For golfers, the hotel offers convenient golf club storage. Some guests noted specific room quirks, such as a bathroom fan that overruns for an extended period, a corridor light that beams into the room due to door gaps, or initial issues with plug sockets that were quickly resolved by staff. One guest specifically mentioned the absence of real ale in the bar, which was a disappointment for them.