Hotel Granda Inn

The hotel offers a practical and economical stay, distinguished by its central location that places guests within easy reach of the city's vibrant market and main attractions. This makes it an ideal choice for budget-conscious travelers and sightseers who prioritize accessibility and value. Guests frequently commend the hotel's cleanliness and the comfortable beds that ensure a restful night's sleep, contributing to a generally pleasant stay. However, recurring themes include challenges with the hotel's hidden entrance and occasional noise from other guests or the surrounding area, which can impact tranquility. For couples or solo travelers seeking a convenient base for urban exploration, the hotel's prime spot is a significant advantage. To enhance your stay, it is advisable to clarify the exact entrance location beforehand, as it is not directly visible from the street, and be prepared for potential ambient noise, especially during peak hours.

Facilities & Amenities
Guests find the hotel's basic facilities generally sufficient for a comfortable stay. The presence of an elevator is widely appreciated, especially for guests with luggage or mobility needs, making access to rooms much easier. Most rooms are equipped with effective air conditioning, ensuring a cool environment, which is particularly valued in warmer climates. While Wi-Fi is available, many guests report inconsistent or poor signal quality, making it unreliable for consistent internet access. Similarly, the televisions in the rooms often receive only a few local channels with poor signal, limiting entertainment options. The hotel does not feature a dedicated restaurant or bar, and its cafeteria or buffet services are frequently noted as being unavailable or under renovation, which can be an inconvenience for guests seeking on-site dining.

Cleanliness & Room Comfort
The cleanliness of the rooms is consistently praised by most guests, who find them well-maintained and tidy upon arrival. The beds are frequently described as very comfortable, often featuring king-size mattresses that contribute to a restful night's sleep. Rooms are generally considered spacious and functional, providing adequate space for relaxation. However, feedback on hot water availability is mixed; while some recent reviews indicate its presence, many guests report issues with inconsistent or absent hot water, which can be a significant inconvenience. Noise levels are a common concern, with many guests experiencing disturbances from other occupants, loud music, or conversations in the hallways, as well as external sounds from the surrounding market area. Some guests also noted issues with dim lighting in rooms, poor TV signal, and, in a few concerning instances, the presence of bed bugs or dirty bathrooms.

Dining & Food Quality
The hotel generally lacks comprehensive dining options on-site, which is a common point of feedback among guests. There is no dedicated restaurant or bar available for guests to utilize. Several reviews indicate that the hotel's cafeteria or buffet area is either not operational or undergoing renovations, limiting food service availability. While some guests mentioned receiving a very basic breakfast as compensation for other inconveniences, this is not a standard offering. Guests should plan to seek their meals outside the hotel, as there are no consistent in-house dining facilities. One review briefly mentioned positive experiences with licuados and quesadillas, though it's unclear if this was an ongoing hotel service or from a nearby vendor.

Location & Accessibility
The hotel boasts a highly central location, placing guests directly in the heart of the city and within easy walking distance of the municipal market, various shops, and cafes. This makes it exceptionally convenient for sightseeing and exploring local life. However, the hotel's entrance is frequently described as hidden or difficult to find, situated within a commercial passage rather than directly on the street, leading to initial confusion for many arrivals. The surrounding area, while vibrant during the day, is often perceived as insecure or dark at night, with numerous street vendors and transient populations. Parking is a significant drawback, as it is not available on-site and requires guests to use a lot located several blocks away, which some guests found to be unsecured or lacking an attendant. Despite these challenges, its proximity to public transportation, including routes to the airport, is a notable advantage.

Staff & Service
Feedback regarding the staff and service is notably mixed. Many guests commend the staff for being friendly, attentive, and responsive to requests, contributing positively to their stay. The check-in process is sometimes described as quick and efficient, though other guests report significant delays and disorganization upon arrival. Conversely, a considerable number of reviews highlight instances of unprofessional or rude behavior from reception staff, including unhelpfulness with inquiries, lack of empathy, and even not answering phone calls. A recurring and serious concern is the allegation of theft from guest rooms, with multiple reports of money missing after housekeeping visits. Furthermore, the hotel's system of not providing room keys, requiring staff to open doors for guests, is a frequent source of inconvenience and frustration.

Additional Information
The hotel is widely regarded as offering good value for money, making it an attractive option for travelers on a budget. However, guests should be aware of potential reservation issues, including instances where the booked room type was not provided or the price changed upon arrival. A unique operational aspect is the hotel's no-key policy for rooms, meaning guests must rely on staff to open their doors, which can lead to delays and a sense of inconvenience. The hotel's hidden entrance within a commercial passage is a consistent point of confusion for new arrivals, often requiring specific directions. While some areas of the hotel may be undergoing renovation, this can sometimes impact the availability of certain amenities. Guests also noted that the hotel does not provide drinking water in rooms.