Grand Mercure Bali Seminyak

This hotel offers a memorable stay, distinguished by its exceptional staff and a prime location just moments from the beach. Its signature feature is the expansive and inviting pool area, which serves as a vibrant hub for relaxation and family fun. The hotel is an excellent fit for couples seeking a romantic getaway and families looking for engaging activities, thanks to its dedicated kids' facilities. Sightseers and business travelers will also appreciate the convenient access to local attractions and the attentive service. To enhance your experience, consider booking a room with a pool or garden view for a quieter ambiance, and be sure to indulge in the highly recommended spa services.

Facilities & Amenities
The hotel boasts a large and well-maintained swimming pool that is a major highlight for many guests, featuring a popular swim-up bar and dedicated areas for children, including a kids pool and engaging kids activities. While the fitness center is noted by some as being small with limited equipment, the hotel's spa receives consistent praise for its professional and relaxing massage treatments. The lobby is described as spacious and modern, providing a comfortable welcome. Guests also appreciate the reliable Wi-Fi connectivity throughout the property. However, some feedback indicates a scarcity of sun loungers around the pool, making it challenging to secure a spot during peak times, and a policy requiring guests to sign pool towels in and out.

Cleanliness & Room Comfort
Guests consistently commend the hotel's high standards of cleanliness and the overall comfort of the rooms. The accommodations are described as spacious and well-appointed, featuring comfortable beds and high-quality linens that ensure a restful sleep. The bathrooms are generally large and well-designed, though some guests have noted issues with dim lighting and occasionally weak shower pressure. While the air conditioning is effective and keeps rooms cool, noise levels can vary; rooms facing the main road or nearby construction may experience traffic sounds, motorbikes, or construction noise. Some guests also reported occasional sewer smells or a moldy smell in certain rooms, but overall, the rooms provide a pleasant and relaxing environment.

Dining & Food Quality
The hotel's dining experience is largely positive, with the breakfast buffet receiving widespread acclaim for its extensive variety and delicious offerings. Guests appreciate the wide selection of continental, local, and international dishes available each morning, along with excellent coffee. The main restaurant is noted for its quality food, though some guests find the pricing to be on the higher side, and a few mention a somewhat limited menu. The bar area, particularly the swim-up bar, is popular for its cocktails, although some guests found them to be strong or expensive. Room service is available, but some reviews indicate additional delivery fees, which can make in-room dining a less appealing option for some.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within a short two to three-minute walk of Double Six Beach, known for its beautiful sunsets and lively atmosphere with live music. This proximity allows for easy access to the beach for relaxation and entertainment. Beyond the beach, the hotel is conveniently situated within walking distance of numerous shops, diverse restaurants, and various massage establishments, providing ample options for dining, shopping, and leisure. Its strategic position also offers easy access to the wider Seminyak and Legian areas, making it a practical base for exploring the surroundings, despite occasional heavy traffic in the area.

Staff & Service
The hotel's staff consistently receives outstanding praise for their friendliness, attentiveness, and professionalism. Guests frequently highlight their willingness to go above and beyond to ensure a pleasant stay, from the welcoming demeanor of the bellboy and concierge teams to the helpfulness of the reception staff, who generally facilitate a smooth check-in and check-out process. The housekeeping team is commended for maintaining clean rooms and adding thoughtful touches, such as towel art. In the restaurant, staff are noted for their attentiveness and ability to remember guest preferences, while the pool staff and spa staff are also recognized for their excellent service and skills, contributing significantly to a positive guest experience.

Additional Information
The hotel demonstrates a commitment to guest experience, notably during special events like the annual Quiet Day (Nyepi), where it provides a range of activities and a dedicated dinner buffet for guests who must remain on-site. While the hotel generally offers a welcoming environment, some local guests have reported an inconsistent experience with security access when arriving by motorcycle, feeling that they were questioned more frequently than those arriving by car. Additionally, guests should be aware that the hotel charges a delivery fee for room service orders, which can add to the cost of in-room dining.