Gothia Towers & Upper House

The hotel is a towering presence, renowned for its direct connection to major attractions like Liseberg, making it a memorable destination. Guests frequently highlight its central location, comfortable beds, and the generally friendly staff. The hotel's panoramic views from higher floors are a significant draw, offering stunning cityscapes. It is particularly well-suited for families due to its proximity to amusement parks and dedicated children's areas, as well as sightseers and business travelers benefiting from its central position and conference facilities. To enhance your stay, consider booking parking in advance, and be aware of potential age restrictions and additional costs for certain amenities like the spa.

Facilities & Amenities
The hotel offers various facilities, though some come with caveats. The spa and pool areas are often praised for their quality and views, but guests frequently note that access is expensive, subject to age restrictions (typically 15, 16, or 18+), and can be fully booked, leading to disappointment. The gym is available but described by some as small, hot, or suffocating. Parking is generally convenient, often connected directly to the hotel, and some spaces offer electric vehicle charging, but it can be expensive and may require pre-booking due to high demand. The elevators are a common point of feedback, with guests reporting long queues, slowness, or being crowded, especially during peak hours. The kids play area is a popular feature, though it can also become crowded.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is mixed. Most guests find their rooms to be clean and fresh, with comfortable main beds ensuring a good night's sleep. However, some reviews report issues such as dirty bathrooms, visible hair, dust, sticky floors, unvacuumed areas, unemptied bins, or even old socks left behind. Rooms are sometimes described as small or worn/dated, and the sofa beds are frequently noted as uncomfortable. Several guests experienced bad smells from drains or poor ventilation, with air conditioning not working effectively or windows that cannot be opened. Noise levels from corridors or nearby attractions like Liseberg can occasionally disturb sleep. Views vary significantly, from panoramic cityscapes to less desirable outlooks onto roofs, cranes, or ventilation pipes.

Dining & Food Quality
The hotel's dining options, particularly breakfast, receive varied feedback. Many guests praise the breakfast for its variety, deliciousness, and high quality, with the Skyview breakfast on higher floors often highlighted for its exceptional experience and panoramic views. However, some find the breakfast area crowded, chaotic, or noisy, with long queues for food. Specific criticisms include scrambled eggs tasting of powder or having a slabby consistency, bread running out, and a limited selection of fresh fruit or hot vegetarian options. Allergen labeling can also be insufficient. The hotel's restaurants, especially Heaven 23, are highly regarded for their food quality, service, and stunning views, with the shrimp sandwich being a notable, albeit expensive, item.

Location & Accessibility
The hotel's central location is a major advantage, making it highly convenient for exploring the city. It is directly adjacent to Liseberg amusement park and Universeum, and within easy walking distance of Scandinavium, Ullevi, and the exhibition center. Public transport, including tram and bus stops, is readily available right outside the hotel, providing excellent connections to the city center and airport. While the city center is walkable, some guests note it can take 20-30 minutes. Parking is available, often connected to the hotel, but it can be expensive and may require advance booking due to high demand. The hotel's position is particularly ideal for those attending concerts or events at nearby arenas.

Staff & Service
Most guests commend the staff for being friendly, helpful, attentive, and professional, contributing to a welcoming atmosphere. The check-in process is often described as quick and smooth, though some experience long queues or slow service during peak times. Staff are generally accommodating with requests, such as early check-in or room changes, and are quick to address issues like room cleanliness or missing amenities. However, a minority of reviews mention instances of unprofessional, unhelpful, or non-chalant attitudes from some staff members, including perceived lack of initiative or poor coordination, which can detract from the overall experience. Overall, the service is a strong point for many visitors.

Additional Information
The hotel is a large complex with multiple towers, which some guests find can lead to an impersonal or crowded atmosphere, particularly in common areas. It offers a pet-friendly policy, with some hotel restaurants also accommodating pets. Guests should be aware that extra child beds are generally not available in rooms due to fire safety regulations. A unique policy noted by some guests is the inability to borrow cutlery from restaurants, requiring guests to purchase wooden cutlery instead. During holiday periods, such as Christmas, the hotel features festive decorations, enhancing the ambiance. Some guests also noted that the pub on a higher floor was unexpectedly closed during New Year's Eve without prior notice.