Golden Flower

The hotel is widely recognized for its strategic central location, making it a prime choice for exploring the city. Its proximity to popular areas like Braga Street and Alun-alun is a consistent highlight, allowing guests easy access to tourist spots, shopping, and diverse culinary experiences. This makes the hotel particularly well-suited for sightseers eager to immerse themselves in the local culture and for couples seeking a convenient base for a romantic getaway. Many families also find it appealing due to its spacious rooms and kid-friendly amenities. Guests frequently praise the extensive and delicious breakfast offerings, which cater to various tastes. While the staff generally receives commendation for their friendly and helpful service, some guests have noted inconsistencies in room cleanliness and maintenance. To ensure a comfortable stay, it is advisable to thoroughly check your room's amenities upon arrival and promptly report any issues to the staff for resolution.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance the guest experience, including a swimming pool suitable for both adults and children, a spa, and a gym. Many guests appreciate the dedicated kids club and playground, making the hotel a popular choice for families. However, some feedback indicates that the hotel's facilities, while present, show signs of age, with calls for rejuvenation. Specific concerns have been raised about the swimming pool, with isolated reports of it being dirty or having slippery areas, and some guests noting its early closing time. The fitness center equipment is frequently described as old or in disrepair, limiting its usability. While Wi-Fi is available, a few guests experienced slow connectivity. Additionally, there have been occasional mentions of issues with the elevators, suggesting a need for more consistent maintenance to ensure smooth operation for all guests.

Cleanliness & Room Comfort
Guest feedback on room comfort is mixed, with many appreciating the spacious rooms, comfortable beds, soft pillows, and good blankets that contribute to a restful stay. However, a significant number of reviews highlight persistent issues with cleanliness. Guests frequently report dirty carpets, the presence of hair and stains on bed sheets and pillowcases, and general lack of thorough cleaning. Bathrooms are a particular concern, often described as dirty, smelly, or having mold on doors and fixtures, with some mentioning dirty towels. Beyond cleanliness, maintenance problems are prevalent; common complaints include broken door handles, malfunctioning or leaking air conditioning, low water pressure, and unstable or absent hot water in showers. Other issues noted are broken taps, clogged sinks and toilets, non-functional telephones, old or broken televisions and remotes, and non-working refrigerators. Some guests also experienced noise from outside or due to thin walls.

Dining & Food Quality
The breakfast experience is consistently highlighted as a major positive, with many guests praising its extensive variety and delicious taste. Reviewers frequently mention the completeness of the menu, offering a wide array of options from local Indonesian dishes to Western cuisine. The omelette station is often singled out for its quality, and the availability of sweet options is also appreciated. Guests find the food quality to be generally good, making breakfast a satisfying start to the day. While the majority of feedback is highly positive, a few guests have expressed that the overall food variety could be more diverse for a hotel of its standing. There was an isolated but significant report of food depletion and slow replenishment during peak hours, which impacted the dining experience for some. Despite these minor points, the restaurant generally receives commendation for its offerings.

Location & Accessibility
The hotel's central location is overwhelmingly praised by guests, consistently cited as one of its strongest attributes. Situated in the heart of the city, it offers exceptional accessibility to numerous popular attractions and points of interest. Guests particularly appreciate being within walking distance of Braga Street, Alun-alun, and Pasar Baru, making it ideal for exploring tourist spots, shopping areas, and a wide array of local culinary delights and street food. This strategic position allows for convenient evening strolls and easy access to the vibrant city life. However, parking at the hotel presents significant challenges. The basement parking area is frequently described as narrow, poorly ventilated, and riddled with numerous pillars, making navigation difficult. Some guests have reported issues with the lack of parking attendants and even car damage due to the challenging conditions, noting that parking is not complimentary.

Staff & Service
The staff at the hotel generally receives positive feedback for their friendly and polite demeanor, with many guests highlighting their helpfulness and attentiveness. The check-in process is often described as smooth and efficient, contributing to a welcoming arrival. Guests appreciate the staff's willingness to assist with requests and their overall commitment to providing good service. However, some reviews indicate inconsistencies in service quality. There have been reports of a chaotic check-in experience, with delays and a perceived lack of clear communication. A few guests also noted a slow response to maintenance requests or complaints, requiring repeated follow-ups. Isolated but significant feedback mentioned a lack of concierge or bellboy assistance during check-out, and a perceived dismissiveness from some reception staff when issues were raised, suggesting areas where further training could enhance the guest experience.

Additional Information
Guests frequently note that the hotel has an old-fashioned design and classic touch, reflecting its established history. While this contributes to a certain charm for some, it also implies that some aspects of the property are showing their age. For families or larger groups, the availability of connecting rooms is a convenient feature. A specific concern raised by some guests is the proximity of smoking areas to non-smoking sections, particularly in dining areas, which can lead to smoke drifting into unwanted spaces. Some rooms offer pleasant views of Alun-alun, enhancing the stay. It has also been observed that during high season, the hotel can become very busy, potentially leading to slower Wi-Fi speeds due to increased usage. Additionally, a few guests mentioned that certain rooms facing a walking corridor might have privacy concerns if curtains are not kept closed.